Hotel Frankfurt Messe Affiliated by Meliá Reviews

The hotel without air-conditioning since long time

Reception friendly. Checking out without any problems. The only complaint is the breakfast. The selection of food and drinks is perfect but there are 3 points that need to be improved a lot. 1. This is a general problem and an imposition in all hotels with the bread rolls they offer. Some are still cold from being frozen and hard as if they had been lying around for months. It is not possible to offer fresh bread rolls. 2. This time it was extremely noticeable in the hotel. Unfortunately the scrambled eggs and bacon were cold. For me it makes no sense to make masses of bacon and eggs at the start of breakfast time. When people come to breakfast at 8 a.m. (Sunday), the eggs have a skin on top and the bacon is cold. 3. I understand that it is difficult to get staff, but the staff in the breakfast room should have basic knowledge of the catering industry. It is not acceptable that you spread a slice of bread, get up to get another cup of coffee, go back to the table and find that the table has been cleared. Another example from the day before: staff reach between people across the table and clear away plates and empty cups.

The room and service are good

Travel for a montage at the Frankfurt fair. It is a bit long to walk with a suitcase from the fair, but it depends on each person. Very friendly staff, especially a very diligent Spanish girl. They have gluten free options. I will be back

This hotel was first stop on our recent COSMOS tour of Germany. We had a HORRIBLE experience. We were first given key to a room that was already occupied. Next room was two floors up. It was an extremely hot day and there was no air conditioning. Seemed like heat was blowing out of vents. Opened window and got very little ventilation. Front desk provided a small fan/heater combo unit that put out lukewarm air. I had nightmares of being a lobster being cooked in a boiling pot of water -- the room was that hot and miserable!

The Frankfurt Messe Hotel is a typical business hotel that offers good sleep in a bit worn room. I like the workdesk, but miss a fridge. I like the shower/bathtub combination. Welcoming staff. Nice location, not too far from the airport and the Frankfurt Messe.

Food is terrible, the toilet are poor. I wanted a hair dresser to get dresses to work, their hair dresses doest work well. The good thing is the colombian recepcionist that try everything to help, the cleaning guy from 5th floor, they did what they could. The food they offer is ashemed.

Hotel has horrible customer service . They have to get some international trainings . Their communication is so bad . Nobody speaks English very well thats why they are not able to solve your problems. Rooms are clean and okay .. Food was terrible . I ask several questions to front desk , they were very rude specially Lunch manager at restaurant. Don’t waste your money . You can find better one in city .

A trap. Worst experience ever. Never to be repeated. Cold rooms no heating. Not isolated and very loud because of the tragic outside. Very poor breakfast. Very old mattresses and not regular. No minibar at the room no coffee machine. Unless the booking was non refundable I would have definitely changed it.

Left a sunglasses there and confirmed it’s found in the room so I arranged FedEx to pickup. First the hotel said FedEx has collected it but return saying no delivery address, but it’s not possible as all details are printed on the collection label. Then the hotel said FedEx has collected again but did not sign confirmation. No proof. And now the sunglasses are lost. It’s brand new Rayban which has camera… And the hotel didn’t reply email not until you kept calling. I am very disappointed in their attitude. Just kept saying it's not their fault. If the glasses were never found, of course it's not hotel's fault. But it's found and kept and lost, I would suspect someone has stole it and that's why hotel is not doing anything??? And no further response to my email after I asked for CCTV footage. This is ridiculous!!

Nice, modern hotel, close to trade fair center. Clean rooms, nice stuff, very good breakfast. It was ideal for our business trip to Frankfurt. I would be very glad to visit the place again. Rooms are equipped with espresso machine, large tv. The first night, it was very loud close to reception, but we didn't hear any noise in the room.

A seguito di un ritardo aereo la compania Lufthansa ci ha assegnato questa struttura per una notte: un disastro. Dopo il check-in all'1 di notte, chiediamo al receptionist la possibilità di avere due spazzolini e un dentifricio,non essendo noi in possesso dei nostri bagagli: la risposta è stata un "non ne abbiamo" molto arrogante. Chiediamo poi la possibilità di prenotare un taxi per l'indomani mattina alle 6.30, il receptionist risponde "i taxi passano per la strada". Chiediamo nuovamente di poterne prenotare uno così da avere la certezza di essere in aeroporto in tempo e la risposta è stata "vi mettete fuori e il taxi lo aspettate qui davanti", indicandoci la strada con il dito. Saliamo in camera: è una singola, noi siamo in due. Scendiamo per comunicare l'errore, ci viene risposto "tra poco mando qualcuno a controllare". Dopo mezz'ora non arriva nessuno, allora scendiamo altre due volte: prima per sollecitare, poi per chiedere almeno un'altra coperta considerando che ormai eravamo rassegnati a stringerci in un letto singolo e riposare qualche ora. Le nostre richieste sono state totalmente ignorate. Alle 2:30 di notte abbiamo chiamato noi un taxi e abbiamo cambiato hotel, pagandolo di tasca nostra considerando che il receptionist si è rifiutato di restituirci il voucher fornito alla compagnia aerea.

Im großen und ganzen war der Aufenthalt ganz ok. Mein Freund und ich waren über Silvester 3 Nächte im Hotel. Leider mussten wir zwei Sterne abziehen, was folgenden Grund hatte. Wir wurden leider sehr schlecht eingewiesen als wir eingecheckt haben und mussten das Hotel quasi selbst erkunden. Zudem war das Frühstück nicht so toll. Man musste eigenhändig das Personal ansprechen um Brötchen und weiteren Aufschnitt zu erhalten. Viele Hotelgäste mussten leider auf leere Servierplatten gucken und die Auswahl war auch nicht sehr groß. Das Personal war allerdings immer nett und hilfsbereit wenn man es angesprochen hat. Unser Zimmer war sauber und gepflegt. Daher vergeben wir gute 3 Sterne

El hotel y las instalaciones bien. Minimalistas pero limpio y camas cómodas. Sin embargo no salía agua caliente de la ducha. Nada. No es que fuera poca o insuficiente. No salía nada, nada de agua caliente. Era complicadisimo regularla, o era helada o hirviendo, pero al mover el botón para salir por regadera perdía toda la presión y dejaba de salir totalmente. Imposible bañarse así en invierno o cualquier época del año.