Hot Springs Hotels in Jilin, China

The service attitude was impeccable, so friendly. The manager was incredibly helpful, answering all our questions and paying attention to every detail. The room was really spacious. The parking lot was huge, which was a big plus. Breakfast offered a great variety too. It's only a ten-minute drive from the North District Distribution Center. And the hotel even has hot springs, which was a fantastic bonus!

The apartment is exactly as shown in the pictures, very clean and cozy, ensuring a great night's sleep. Communication was prompt and helpful, and it offers excellent value for money, making it a great choice for accommodation. It's also very convenient for visiting Changbai Mountain. The hotel even includes a complimentary hot spring experience. The hotel's surroundings are fantastic, with a wooden boardwalk leading into the forest. Special shout-out to Front Office Manager Zhang Yongping, who was incredibly welcoming and immediately sent over important information!

Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!

Traveling during the off-peak season, the hotel was excellent, and the front desk was incredibly responsible, taking care of everything. The hotel even has its own shuttle service with drivers who pick you up and drop you off wherever you need to go, and they even help you bargain! Much appreciated. Soaking in the hot springs while it snowed, then hitting the slopes at 8:30 AM – it was a fantastic experience.

1. Pick-up and drop-off service is available, which is super convenient! 2. The bunk beds were my kids' favorite! They said they want to come back to this hotel specifically because of them next time. 3. The sofa by the window spans the entire length of the room, so we could neatly line up all our clothes, which was incredibly handy. 4. The front desk staff and butler were incredibly responsive and accommodating. 100 points! 5. Perhaps because of the bunk beds, I noticed there were always two cleaning staff members, which is a big plus. 6. The evening activities were fantastic every day. After skiing, we'd soak in the hot springs, and right after dinner, we'd catch the iron flower show. The iron flowers were even more beautiful than fireworks. 7. The instructor was excellent. My 6-year-old was able to ski on their own after just two hours of one-on-one lessons. Overall, we were extremely satisfied with our trip to Changbai Mountain. We'll definitely be back next year!

Right at check-in, we were given two warm bottles of Changbai Mountain mineral water. The room was standard, and the heating was very strong – we had to sleep with the window open. The hot springs, however, are in a separate building, and you have to walk through the lobby on the ground floor to get to them. The lobby and the breakfast area on the second floor weren't warm enough, making it easy to catch a cold after coming back from the hot springs. The hot springs themselves are communal and only have a few small pools; it's not really worth going unless you just want a quick taste of Changbai Mountain's hot springs.

This hotel's location at Laoshangmen is super convenient, really close to the Changbai Mountain Tourist Center. It cut down on our travel time to the mountain and even helped us avoid some queues! The service was fantastic; our butler was there for us every step of the way, helping with any issues and arranging all our activities and transportation. The hot springs get fresh water every day, which my kid absolutely loved. They also have a cute pet park with alpacas, deer, rabbits, ferrets, and parrots. Every morning, we'd feed the animals, and in the evening, we'd enjoy the hot springs. Both restaurants serve great food. It's a bit of a drive from town, but less than half an hour, so you can easily stay in town after a day trip and then head back to the hotel. Rafting, ginseng digging, and off-roading were all so much fun; my child didn't want to leave!

For our summer escape to Northeast China, we dedicated a significant portion of our trip to Changbai Mountain. We booked a resort for three nights, and after much deliberation between Wanda and Huamei, we settled on the Huamei Holic Hotel. The room was very spacious with two bathrooms, though only one set of toiletries was provided. The entire room had floor heating, but in the summer, only the bedroom had air conditioning, not the living room – thankfully, it wasn't too hot. It also came with a microwave and washing machine, which was very convenient for a longer stay. They offered many complimentary perks, so many that we couldn't experience them all during our three-night stay. The most impressive was probably the 'Earth Pulse' audio-visual concert, which happened to coincide with our visit. The parade, iron flower show, and flying phoenix performances were all quite lively. The only downsides were the limited dining options and slightly high prices. Also, the shuttle bus system was a bit frustrating. Although it ran every 15 minutes, it had different routes and stops, and when it was busy, you often couldn't get on the first one.

The overall facilities are decent, and the front desk service is quite warm and attentive. The breakfast selection is基本合格 (basically acceptable). However, there's significant room for improvement in the details: 1. The cleaning was not thorough. Upon check-in, we found a large puddle of water under the clothes drying rack where the disposable slippers were stored, and it hadn't been cleaned. It took two calls to housekeeping for staff to arrive. 2. The complimentary hot spring tickets were generally okay, but it was unclear if it was real hot spring water, and the different pools showed no differences other than temperature. 3. The complimentary activities were all quite far from the hotel, and it was almost impossible to get a taxi there and back. The hotel also didn't provide shuttle services. I understand it's peak tourist season, and your reception capacity is limited, but don't forget you're one of the most expensive hotels in town. Is this the kind of service we get for such a price? This alone isn't enough to give you a low rating. What's most infuriating and incomprehensible is your hotel's airport/station drop-off service this afternoon. We booked a 13:00 departure, but the hotel only contacted us 10 minutes beforehand. Before the scheduled time, they inexplicably accused us of delaying and aggressively rushed us. With our luggage, we originally needed a whole car, but were forced to share a ride with others. They even blamed us, with a rude, lazy, and extremely impatient attitude! Is this the service quality of Erdaobaihe, a famous cultural and tourism town? Fortunately, we took several other taxis, and all the other drivers, including the one who picked us up, were very professional. Only your driver, with the license plate ending in 2227, doesn't fear tarnishing the reputation of Changbaishan people!! Afterwards, a so-called 'travel butler' called me to ask what happened. His attitude was also arrogant; he didn't even say hello! Have you studied law? Do you have investigative power? Reflect on your service first! I'm not obligated to repeat myself to you! I'm not complaining for the sake of it, nor do I need to file a complaint, but I must express my true feelings to you! Please reflect on your service quality for the sake of this beautiful sacred land!

I highly recommend the Beidahu Hyakumanseki Hot Spring Hotel; it's the ultimate choice for a ski resort getaway! As a high-end hot spring hotel under Gokurakuyu, Japanese aesthetics are integrated into every detail. The rooms are elegant and spacious, with premium and thoughtful amenities. Opening the window, you're greeted by a stunning, serene, and healing view of the snow-capped mountains. The location is absolutely fantastic, with an exclusive corridor leading directly to the ski equipment hall. No need to carry your gear; you can truly ski-in and ski-out, saving effort and hassle. After skiing, head straight to the Gokurakuyu hot spring, where the aroma of cypress wood fills the air. With both indoor and outdoor pools to choose from, the romantic experience of soaking in the snow is maximized, and all fatigue melts away. The butler service is meticulous, providing thoughtful care from check-in to check-out. The breakfast offers a rich variety of Chinese and Western dishes, ensuring you start your ski day full of energy. The hotel is well-equipped with a supermarket and a Japanese izakaya, fulfilling all your vacation needs in one place. Whether for a business retreat or a ski holiday, it's an impeccable top choice and has already been added to my must-visit list every year!