Good Facilities, But Service Was Incredibly Disappointing
The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating.
My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me.
To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses.
My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable.
Very nice house to completely relax. Beautiful large living room with large sofa. Everything is there to spend a few days or a week. The many sights and activities are easily accessible by car. Good reception by the owner with a nice drink and lots of pra
With a stay at Pension am Stummplatz in Neunkirchen, you'll be within a 5-minute drive of Ellenfeldstadion and Trinity Church. This pension is 4 mi (6.5 km) from Gondwana - Das Praehistorium and 5.1 mi (8.3 km) from Waldstadion Kaiserlinde.
Make use of convenient amenities such as complimentary wireless internet access, a hair salon, and tour/ticket assistance.
Enjoy a satisfying meal at Brasserie serving guests of Pension am Stummplatz. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a safe deposit box at the front desk, and ATM/banking services.
Make yourself at home in one of the 8 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Hotel-style apartment, the room is not big, the decoration facilities are old, the sound insulation is not very good, the room hygiene is not done every day, you can tell the waiter when you need it. But the location is very good, in the city center, it is very convenient to nearby restaurants, supermarkets, attractions. There is a kitchenette and kitchenware, suitable for guests who don't want to eat out and can cook in the apartment. The price/performance ratio is OK.
About pets:No pets allowed, service animals permitted.Wohnung befindet sich im DG (Treppen/großer Hund).About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.Kinder sind sehr ❤️ lich willkommen!.About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
We had booked for a night and it was all the best. Clean and modern room, with everything you need to feel well. Breakfast was more than rich, diverse and delicious. If we are back in the area, the Trade Court will be our first address again.
Wir hatten Verwandte im Gasthof untergebracht. Sie waren sehr angetan, ob des Hotels, des Gasthofs und des Hofladens. Frühstück im Restaurant war vorzüglich- alles Bioqualität -
was will man mehr, selbst hergestellte Marmeladen, frisches Obst und Biowurst.Alles TOP.
die Zimmer überraschend groß- trotz Standardzimmer - Badezimmer sehr hell mit Fenster- Parkettböden Vollholz !!- das Bett war bequem und es war herrlich still.
Alles in Allem - sehr empfehlenswert!!! Und man unterstützt noch ganz nebenher die Lebenshilfe- was ja nicht zu unterschätzen ist.
About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.Kein Babybett vorhanden..About checkIn:Check in after 4:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.
Outstanding
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TTineWe had booked for a night and it was all the best. Clean and modern room, with everything you need to feel well. Breakfast was more than rich, diverse and delicious. If we are back in the area, the Trade Court will be our first address again.