Okay, nice hotel with new service, but the train station is far away and you have to walk a bit to the restaurant or bakery. It's a shame because otherwise the hotel is very nice and the rooms are good.
I only stayed one night (and did not have breakfast) but overall a great experience. Friendly and efficient staff, amazing gym and spa, and great location (with fantastic view from my room).
Super good 🖖, affordable and good quality, small city environment is good, right in the city center, eating, drinking and shopping are very convenient, I like it very much, and I will stay here in the future.
I booked the hotel, cause I had previously stayed in it overnight to go to the airport. Was given two single beds and fell off one whilst sleeping. So i specifically booked for a king size bed on this trip, only to arrive and be told they had single beds made into a double bed. I ended up settling for the room that smelt better and bed seemed more sturdy, Intial floor I was on smelled like sewage, same with the room. Previously stayed in the other golden tulip, so I kept comparing experiences. Breakfast was just there, hot meals options were limited in some days and others you had to order off a small list of options. Because of language barrier, I engaged mostly on need led basis, but still all the times I walked passed the reception I Just kept getting akwards stares from the receptionist, no hello, just long awkward stares, I get that from random people on the street, but I didn’t expect that in a place where I am paying to stay. The only good encounters were from the housekeepers.
Location: Close to a tram/bus stop, allowing you to reach the city center and main attractions in 20 minutes, though Warsaw's public transport can get quite crowded.
Surroundings: There's a fantastic park nearby, great for a morning stroll with lots of animals – that was a pleasant surprise.
Facilities: There's a swimming pool, but it tends to get busy in the evenings.
Room: Four-star quality, and it's rare to find disposable slippers in Europe, which was a nice touch.
Take the train from Airport and arrive at Warszawa Śródmieście railway station, walk up the stairs and you see Polonia Palace hotel! We are so happy and in luck! We arrived at 9 am and the room is ready for us! This is record breaking check in time!
Room is perfect with a window view of Palace of culture and Science. Room is clean and very spacious! Breakfast is very good! Service is excellent! Will definitely recommend this hotel!
Excellent stay! The room was spacious enough, and my experience this time was outstanding. The hotel's location is superb, making getting around incredibly convenient. The room was bright and roomy, the bedding comfortable, and cleanliness impeccable – truly, attention to detail shines through. The front desk staff were warm and efficient with check-in and check-out, and even kindly offered suggestions for local attractions. It offers great value for money, and I'll definitely choose to stay here again next time. The hotel's decor is stylish and modern, and the lobby fragrance is very pleasant. The soundproofing in the guest rooms is excellent, ensuring a high-quality sleep even in a bustling area. Breakfast offers a wide variety, combining both Western and Chinese options with fresh ingredients. The gym and pool facilities are well-maintained, making it an ideal place for business travelers. Definitely worth a five-star recommendation!
Everything was fantastic, nothing was missing. The room amenities met expectations, and the cleanliness and aesthetics were top-notch. Nice view from the window :)
Amazing
110 reviews
9.5/10
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Llalalalal5The design is superb, the hotel is worth visiting. It is also very convenient to go to the old town. The breakfast is also good, with many options, but the serving speed is a bit slow. Two disadvantages: the washbasin is a bit small, and the curtains are not light-blocking (recommended to change), which affects sleep.
GGuest UserThe hotel's location is incredibly convenient. It's just a few minutes' walk to Warsaw Central Station, which offers direct train connections throughout Poland and Europe, as well as direct trains to Warsaw Chopin Airport. Right across from the hotel is a large shopping mall, making dining and shopping super easy. Plus, the Palace of Culture and Science is just a block away. The room itself was clean and tidy, making for a very comfortable stay. Overall, a great experience.
GGuest UserThe overall experience at this hotel was excellent. The spacious rooms, equipped with sofas and bathtubs, were very comfortable. The glass elevator was not only fast but also offered panoramic city views, creating a sense of expansiveness.
The breakfast was a highlight, with a wide variety of options and excellent taste. In addition to a variety of yogurt desserts and fresh fruit, there were also freshly squeezed fruit and vegetable juices and orange juice, which were healthy and energizing, making for a great start.
The sauna and fitness room on the third floor were perfect for relaxing, especially after a long journey.
The hotel is centrally located, making transportation very convenient, making it ideal for both sightseeing and business trips.
Overall, this is a highly recommended accommodation option.
Ggelatalon the first night of my stay, i was assigned a room designed for disabilities without any notice. since it was late and i was exhausted, i didn’t think much of it, but i noticed something felt off.
next evening, after taking a shower, i realized the entire bathroom was soaking wet and extremely slippery that i almost fell. then i was checking my booking receipt, i noticed the room i booked was supposed to have a different bathroom layout. when i raised this issue with the front desk, they admitted that due to overbooking on the first night, they had reassigned me to a room for disabilities without informing me.
this design is clearly unsafe for someone unfamiliar with it, and the hotel staff showed no sincerity in addressing the issue. what's worse, they didn't even offer an apology. instead, they simply asked me what I wanted. this is unacceptable—they failed to inform me of the room change on the first night and didn’t take responsibility when I brought it up.
eventually, after I insisted, they upgraded me to their best room and offered two days of complimentary breakfast. however, all of this only happened because i demanded it—the staff showed no initiative. they really need better training.
the first photo shows the fruit they sent as an apology. and the second, third photos shows the conditions of bathroom for disabilities.
第一晚入住時,已經很晚了,酒店人員在沒有通知我的情況下,給我安排了一間傷殘人士的房間。
由於太疲倦了,所以只是感覺房間怪怪的,但並沒察覺有什麼問題。直到第二天晚上,洗完澡之後,整個廁所也是濕的,我差一點就要滑倒。
再看看之前預訂時的收據,發現房間的廁所根本不應該是這個樣子,繼而我到酒店大堂理論,他們才告訴我,因為第一天晚上時候,訂單太滿了,所以才為我安排這樣的房間。
可是你要知道,這樣的設計,正常人洗澡,是真的很容易滑倒。他們不但沒有誠意的道歉,只是詢問我想要怎樣。
說實話,這難道不是酒店的問題嗎?第一天並沒坦白這不是我原本所訂的房間、繼而我發現後,亦沒作出任何相應的措施、道歉。
最後在我要求下,他們給我換了最好的房間,另外給我送了兩天免費的早餐。不過,這通通都是我要求的,酒店人員真的有需要再培訓。
第一張照片是他們賠罪送的水果。
DDenisLocation is good. It’s nearby airport and city center. One thing that sometimes you can’t find a person who is on reception .  if you really need a help you go downstairs and nobody on the reception 
GGuest UserEasy 7 minute walk from the railway station in a quiet street. Huge mall nearby and a convenience stall across the road. Front desk staff were very friendly and helpful. They very happily helped to book a Bolt to the airport. Room was spacious and clean. Bed was comfortable.
GGuest UserI like this hotel, just one issue, little bit noise in the morning time, but I understand why, airport is to close, so, I will book this hotel one more time
JJu&LinThe stay was nice overall. The staff tried their best to accommodate our requests, and the housekeepers were friendly despite having some difficulty communicating in English.
However, there are some points that disappointed us:
- There was bottled water labeled ”still water” in the room, but it was in fact sparkling. We had to call the front desk every day to get actual still water.
-The kettle wasn’t working and actually gave my partner an electric shock. It could have ended very badly.
-The shower water was either boiling hot or ice cold; there was no in-between, so we couldn’t enjoy a relaxing shower.
- I know that the hotel values sustainability; however, I accidentally spilled some ketchup on the bed. I placed the card stating ”if you want the bedding changed, put this note on the bed,” but to my surprise, the sheets were not changed after housekeeping, and the stain was still there.
- The heater/AC was VERY LOUD
- And our biggest deception was the fact that the pool was closed and we didn’t get notified at all about it, we chose this hotel over another one because we wanted to try it.
GGuest UserLocation: Close to a tram/bus stop, allowing you to reach the city center and main attractions in 20 minutes, though Warsaw's public transport can get quite crowded.
Surroundings: There's a fantastic park nearby, great for a morning stroll with lots of animals – that was a pleasant surprise.
Facilities: There's a swimming pool, but it tends to get busy in the evenings.
Room: Four-star quality, and it's rare to find disposable slippers in Europe, which was a nice touch.
GGuest UserEverything was fantastic, nothing was missing. The room amenities met expectations, and the cleanliness and aesthetics were top-notch. Nice view from the window :)
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