Posted on Dec 17, 2019
YIJIAOn the day of check-in, I arrived very late and said that I wanted a quiet room, so I was sent to the innermost corner. When I entered the door, the curtains were not tight, and I felt that it was even worse. I asked for a room change. Fortunately, changing the room was fairly fast, but the room downstairs was changed, because there was a block on the second floor balcony, so the lighting was not good at all. The three meals I ate didn't have a day because the breakfast ended at 10 o'clock. The lunch and dinner were similar, and there was nothing to eat. I didn't see any seafood except grilled fish. The pictures were deceptive. There are quite a few places to play, but the water in another pool with a slide is cold, so it can only be displayed.
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Price per night fromUS$213
Posted on Apr 12, 2026
Imyyjm
The hotel looks beautiful! Even if you don't go anywhere it would be enjoyable. The location is great as it's attached to Menara Mall so everything you may need is nearby. I visited with a friend for my birthday and arrived to a very beautifully arranged room with Happy Birthday cushions and even found a cake in the room in the evening! It really made my day and I am already planning to go back! We used the spa and had a nice luxury treatment as well. The staff were very accommodating and managed to book us in and the laundry service was also very speedy. Overall I really enjoyed my stay and would recommend it.
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Price per night fromUS$150
Posted on Apr 17, 2026|Family Pool View Room
Guest UserGreat resort for active families who like their sports. Includes paddle ball, full size football pitchel, basketball, volleyball, table tennis and lots of aqua activities. Good gym & indoor pool. Heated outdoor pool as well as a number of other outdoor pools. Includes VR/ gaming and arcades. Variety of entertainment. Lovely aqua park and water ropes course included for over 150cm people. The lobby bar is brilliant for coffee and amazing bakery. Also great for watching football. Rooms are large, modern and well equipped. Food is varied. Nice choice of non - veg like king prawns, smoked salmon, chicken kebabs, turkey steaks but can get repetitive after a few days. All inclusive drinks are good. Free shuttle bus to Medina is useful. 30 minutes away.
Negative points is mainly really poor customer service, bad communication and some rude staff! Not 5 star service or attitudes! This is a number of staff from reception porters, ,bar & restaurant staff
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Price per night fromUS$202
Posted on Jan 23, 2024
Guest User
The service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
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Price per night fromUS$771
Posted on Dec 12, 2024
Guest User
This is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
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Price per night fromUS$1,044
Posted on Aug 23, 2025|Superior Twin Room With View
Guest UserA wonderful experience, very accommodating. Very helpful and polite. A great location, breakfast was very good. Housemaid was excellent x Overall a lovely experience and stay. The pools were great, lovely selection of food and drinks.
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Price per night fromUS$190
Posted on Feb 11, 2025
TOMOMI
I was looking for an all-inclusive hotel with a bathtub and found this one.
It cost 80 MAD to take a taxi from the city center, which took about 20 minutes.
A taxi from the hotel to the city center costs 150 MAD.
There is a hotel shuttle bus to the city center, but it costs 15 MAD per person one way, has a set time, and is fully booked on the day, so I recommend taking a taxi.
The staff at the bar and restaurant were all very friendly and worked efficiently.
There were no amenities such as slippers, toothbrushes, or bathrobes.
Also, the power supply was European, so I purchased a transformer for 80 MAD at the shop in the hotel.
The restaurant venue was buffet style for breakfast, lunch, and dinner, and there was all-you-can-drink white, rosé, and red wine.
From a Japanese perspective, this facility and service is unbelievable for this price, so if you have the time, I highly recommend staying here at least once.
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Price per night fromUS$94
Posted on Jul 2, 2025|Contemporary Classic Room, 1 King-Size Bed or Twin Beds, Balcony
SoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad
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Price per night fromUS$297
Posted on Jul 3, 2026
Artiste JagI stayed for two days at the Novotel with my 10-year-old daughter.
The person at check-in was very friendly, and we were upgraded to a large room with a view. The room was comfortable and cool, thanks to the air conditioning. However, the room could use a refresh.
Be aware that the hotel is located near nightclubs. If you're looking for quiet and peaceful nights, forget it – there's boom-boom music until all hours. Definitely bring earplugs. Otherwise, the hotel is really well-located in the Hivernage district; you can walk to Jemaa el-Fnaa and La Mamounia is just a stone's throw away.
The gym isn't great at all. It's a shame, just one bike, one treadmill, and no weights.
All the breakfast staff were super pleasant and attentive, taking care of drinks, tea, and orders – truly excellent.
The pool is pleasant, and the gentleman who provides towels is very nice. The only downside is the music, which somewhat spoils moments of relaxation by the pool. If you're looking for peace and quiet to recover from six months of intense work, I wouldn't recommend it.
Thank you for your hospitality!
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Price per night fromUS$83
Posted on Jan 5, 2026
Guest User
A well maintained hotel with responsive staff. Most amenities are not provided automatically but can be requested.
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Price per night fromUS$90