Room is basic. Very small toilet. The aircond placement is weird, the room is not cold throughout the night. It was so basic, other budget hotels can give you a cosy feeling than this.
Plus point - we didnt bring universal plug, and the hotel has it and lobby is nice.
Hotel connected to Domestic terminal and accessible from international also. Room was big but the shower drain clogged and also water temperature not stable.
I stayed at episode for 3 nights and had a really great time. The room was thoughtfully designed with so many nice details, and everything felt clean and fresh. The breakfast was awesome—lots of variety and super tasty. The staff were friendly and helpful, which made the stay even better. I loved the overall design of the hotel, from the corridors to the rooms, bathrooms, and even the elevator. It all came together for a really pleasant experience.
One thing that could be better, though, is the lighting in the room. I was hoping for a cozy, late-night vibe, but the lights were too bright, and there wasn’t a way to dim them. Adding a soft, dimmer light option would make the rooms even more comfortable.
Overall, I’d definitely recommend this place!
Love its proximity to BSD Ice Exhibition Center. Around 5 mins car ride . Hotel provide free ride to the exhibition Center .
Staffs are friendly & helpful
The hotel’s location near the airport was extremely convenient, and both the surroundings and room conditions were excellent. Breakfast was satisfying, offering a good variety to start the day. I especially enjoyed the swimming pool and sauna, which added a relaxing touch to my stay. The shuttle bus service was also very helpful, providing an easy ride to the airport. Overall, it was a comfortable and well-equipped place that made traveling much easier.
Free shuttle even at midnight! Very good communication and quick to arrive. All staff were extremely friendly and polite. The hotel room was lovely, very clean (and I am very picky!) with freshly-washed linens. Large bathroom with great hot shower. Very quiet place despite being so close to the airport. Nothing negative to say; it was a 100% positive stay and I would highly recommend. Shuttle back to the airport was right on time and despite having a lot of people, it went quickly and we were at the airport in only five minutes.
The front desk service was meticulous and the check-out was efficient. The room was clean and tidy, with modern facilities, good soundproofing, and excellent sleep quality. Transportation is convenient, and there are plenty of restaurants and shops nearby, making travel stress-free. The price is affordable and close to the people. The stay was excellent, the service was thoughtful, and the environment was elegant. Highly recommended.
Where do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
It's a brand new hotel, I can only say everything is perfect. Thanks a lot for the wonderful breakfast and convenience of the free bus traveling between the airport and the hotel.
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JJoan HaaseExceptional Stay at DoubleTree Bintaro – Always Feels Like Home
I had the pleasure of staying at the DoubleTree Hotel Bintaro from June 18 to June 20, in the King Room with a Sofa Bed. As always, my experience at this property was nothing short of amazing. The level of comfort, cleanliness, and service remained consistently excellent throughout my stay.
Although I did not opt for the breakfast buffet this time, I genuinely missed the hotel’s signature morning spread, which I remember fondly from previous visits. Their breakfast selection has always been a delightful part of the stay, and I look forward to enjoying it again on my next visit.
What truly stood out during this visit was, once again, the exceptional service from Bella. Her warm hospitality and attention to detail went above and beyond expectations. It is always reassuring to be welcomed by familiar faces who consistently provide such high-quality service. I’m sincerely grateful to Bella for making my stay as comfortable and pleasant as ever.
There is absolutely nothing I could point to as a shortcoming during my time at DoubleTree Bintaro. Everything met or exceeded my expectations, and I wholeheartedly recommend this hotel to anyone seeking a reliable and relaxing stay in the Bintaro area.
GGuest UserWhere do I begin?
The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it.
Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service.
The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation.
One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery.
Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.
LLC666I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.
OohohcrIf you're attending a concert at ICEBSD, this is definitely the place to stay! It's super, super, super close to the venue, just a few minutes' walk. The accommodation itself is on par with a typical budget hotel in China. You will hear a lot of motorbike noise late at night, so if you're a light sleeper, I recommend bringing earplugs. The breakfast buffet is just okay, nothing special but it'll fill you up.
LLydia Chong Siew LooThe room is awesome although it is the smallest room. I have everything I need. Amenities poor due to bad experience at the massage at level 2, made me waited almost 1.5 hours even with prior arrangement with the counter. Receptionist of the hotel helped me to make the booking. Terrible experience. The massage ladies sit there for show only dun know how to massage.
CCoffelouv✨ Hotel Review: Neo+ Airport Hotel ✨
⭐⭐⭐⭐ (4/5 stars)
I recently stayed at Neo+ Airport Hotel and was pleasantly surprised by the experience. Located conveniently close to the airport, it’s a great option for travelers who need a comfortable place to rest before or after a flight.
🛏️ Room:
The room was clean, modern, and well-maintained. The bed was comfortable, the air conditioning worked perfectly, and there was good lighting. I appreciated the minimalist design and efficient use of space. The Wi-Fi was reliable and fast, which was a big plus for me.
🍽️ Food:
The breakfast buffet had a decent variety, with both local and Western options. The food was fresh and well-prepared. Room service was also quick and reasonably priced.
🛎️ Service:
Staff were friendly and helpful throughout my stay. Check-in and check-out were smooth and efficient. They also offered a shuttle service to the airport, which made my travel even easier.
🌆 Location:
The hotel is just a short drive from the airport, making it ideal for layovers or early flights. There’s not much to do in the immediate area, but it’s perfect for a quick, restful stop.
🧼 Cleanliness:
The hotel was spotless. Common areas and the room were very clean, which made me feel comfortable and safe during my stay.
👍 Overall:
Neo+ Airport Hotel offers great value for money. It’s not a luxury resort, but for a transit hotel, it delivers exactly what you need: comfort, cleanliness, and convenience.
Would definitely stay again if I need a place near the airport!
Ffang001206This was by far the best hotel I stayed at during my one-week business trip in Indonesia. The airport pickup was arranged seamlessly, and the hotel itself is very new. Cleanliness was impeccable; everything looked spotless. What truly stood out, however, was the service. Both the front desk staff and the restaurant servers greeted me with big, genuine smiles, making me feel incredibly welcomed and cared for. Oh, and the airport transfer to the hotel took only 20 minutes, while the drop-off to the airport was just 5 minutes – extremely convenient!
MMicky is NOT A BARISTAI stayed at episode for 3 nights and had a really great time. The room was thoughtfully designed with so many nice details, and everything felt clean and fresh. The breakfast was awesome—lots of variety and super tasty. The staff were friendly and helpful, which made the stay even better. I loved the overall design of the hotel, from the corridors to the rooms, bathrooms, and even the elevator. It all came together for a really pleasant experience.
One thing that could be better, though, is the lighting in the room. I was hoping for a cozy, late-night vibe, but the lights were too bright, and there wasn’t a way to dim them. Adding a soft, dimmer light option would make the rooms even more comfortable.
Overall, I’d definitely recommend this place!
JJoan Haase⭐️⭐️⭐️⭐️⭐️ (5/5)
My family (4 people) stayed at Grand Zuri BSD City from 8 to 9 July 2025, during the major flood in South Tangerang. We arrived well past midnight, completely exhausted from the situation, but the reception staff was incredibly helpful and accommodating. The check-in process was smooth and fast, even at that late hour, with no issues whatsoever — something we deeply appreciated.
The room was spacious, comfortable, clean, and neat. All in-room facilities were in excellent condition, including complete amenities and reliable Wi-Fi. Despite the difficult circumstances outside, we felt safe and well taken care of inside the hotel.
We also enjoyed the breakfast, which offered a wide variety of delicious options — a great way to start the day. Throughout the stay, the friendly and professional staff made sure we felt supported, which really made our short stay memorable during those challenging two days.
I would highly recommend Grand Zuri BSD City to my friends, family, and acquaintances — not only for the quality of the hotel but especially for the exceptional hospitality and service in times of need.
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