Posted on Nov 22, 2025|Superior
Faiza Mat SaaidHere’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced:
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⭐ Family Stay Review: Aryaduta Pekanbaru
We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations.
👥 Front Desk Experience
The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly.
🏨 Room Condition
The hotel is quite old, and it shows.
• The room had a noticeable old smell when we entered.
• The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids.
• Overall, the upkeep and cleanliness were not at the standard we expected.
🏊 Facilities
We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged.
📍 Location
The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point.
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⭐ Overall Rating: 2.8/5
Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected.
This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.
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Price per night fromS$ 28
Posted on Apr 6, 2026
Asyhaina Roslan
Had a really nice stay here 💜
Staff were friendly and helpful throughout. The room was comfortable too 🙆🏻♀️
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Price per night fromS$ 49
Posted on May 20, 2026
Guest User
The hotel is very clean and peaceful, The service is also good, rooms are spacious and dont carry bad smell. The only problem i can think of is towels and curtain. which i guess wont be problem for anyone who is not picky like me, there is a little amount of light leaking through curtains which will make you awake if you are sensitive to light. Also the towels are thin which are not to my liking and they are missing small towels. Breakfast downstairs is delicious but there isnt much to select from.morning coffee is the best i have tasted all over indonesia. Over all good hotel and would choose to stay here next time too. Also thanks to the staff. Best regards
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Price per night fromS$ 50
Posted on May 18, 2026
angelina jolieeeThis hotel offers a wide range of facilities to meet guests' needs, whether for business, leisure, or special events. Typically, rooms come with basic amenities such as a bed, bathroom, and toiletries. Larger hotels often provide additional services like restaurants, spas, swimming pools, and conference rooms. Hotel locations are frequently chosen for their accessibility and convenience, such as in city centers, near tourist attractions, or close to airports. The quality of service is a key factor in guest satisfaction, so many hotels strive to provide the best possible service, from cleanliness and comfort to staff hospitality.
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Price per night fromS$ 38
Posted on May 18, 2026
Guest UserHeard the call to prayer at 5 AM and couldn't sleep. I respect it. Otherwise, the hotel's facilities and services were great, and there are many good restaurants nearby.
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Price per night fromS$ 36
Posted on May 17, 2025|Superior Twin Room
esuke88I’m very satisfied with the experience of staying at this hotel. The room is spacious and comfortable, and the facilities are also very complete. The location is also very strategic.
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Price per night fromS$ 41
Posted on Jul 29, 2026|Superior Twin Room
Guest UserI really enjoyed my stay at this hotel. Besides being comfortable, it's right in the city center, close to large malls. Every time we had a staycation with the kids, swimming here was very comfortable. What really impressed me was getting a birthday surprise from the hotel staff!
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Price per night fromS$ 30
Posted on Jul 31, 2026|Superior Twin Room
Guest UserThe room was very comfortable, the AC was cold, and there's a pool behind the restaurant. Highly recommended! The room also smelled very nice.
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Price per night fromS$ 23
Posted on Jul 8, 2024
Guest UserIt’s my first time staying at this hotel together with my big family for wedding ocassion. The location is great although the hotel located at the main road where easily to have traffic jam most of the time, taking a grab is a choice and must!
The hotel staff are very friendly and helpful too.
For better improvement , the hotel need to upgrade and polish some hotel furniture or equipment hence can make hotel more attractive to the tourist.
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Price per night fromS$ 51
Posted on Feb 26, 2024
Jibran Gthe room is clean, the bathroom is decent, the air conditioner is very cold, the TV is a smart TV
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Price per night fromS$ 19