I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant.
Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction.
The room was great, wonderful view, bed/bedding was comfortable, shower was amazing.
Customer service in the morning wasn't all that great.
Hotel near Dallas City Center,Dallas87.5% of visitors choose this area
LLhsyal2023.11.06
Unreasonable charges! ! !
Originally this was a hotel with no merits. The rooms were clean and comfortable. The key was the location, which was not far from the art museum and the Natural History Museum. There was nothing special about it. Breakfast was average, with fruit but no vegetable salad. But leaving the checkout left me feeling confused and even worse. After breakfast on the first day, the male waiter asked me to sign the bill. I said my room included breakfast, but the waiter said it didn't matter. I just had to sign and the front desk would know. I signed it, it was $52 for two people. The next day, we also chose the buffet for breakfast, and the waitress brought us each a glass of apple juice. I got the bill before I left, put down the order and left. I signed it without even looking at it. Signing an order without looking carefully is a hard lesson! ! ! When I checked out, I found that there was an extra $30, so I asked what the price was. The front desk said it was a breakfast tip on the 5th. I said I was eating from the buffet, but the waiter just poured me two glasses of apple juice without me giving a tip. Is she going to take the initiative to write a $20 tip on the bill? Is this reasonable? I can pay the money, because it’s my fault that I didn’t read the bill and signed it, so I have to acknowledge the bill. But I just want to ask him if this is reasonable? The front desk called the restaurant manager. The manager didn't say it was a tip. He said I chose a set meal and they would charge something else. This is absolutely hilarious! The order typed out to me clearly stated gratuity. I will never go to any Omni Hotel again! Too confusing! Ctrip customer service communicated with them, but they still insisted on their approach.
We chose this hotel because of the location, easy walk to riverwalk, our favorite spot....just perfect. The staff & valet service were extremely helpful & courteous. The only thing we were not pleased was our room #610. It was not inviting, it seemed damp, was dark, couldn't open shades in the afternoon, too much sun. When we got there the shades were up & the room was very hot, took long to cool the room. In the morning, we enjoy the outside light, though. It just seemed that we were in a very small dull room. Oh, we would have enjoyed a microwave in the room. We just expected a little bit more for the price we paid. But we made the best of it & enjoyed out time there. Thank you for your service in making it comfortable.
Hotel near Downtown Houston,Houston56.7% of visitors choose this area
SSheri2025.09.17
Returning to this awesome Hotel for a second time. It's walking distance to the Baseball stadium. They offer valet parking and everyone is always so nice. Love that you need to a key card to get in and use the elevator!! The rooms are so nice and kept fresh. Decor gives an away from home feeling but simple enough and to theme. We will of course be returning in the future.
I was never in a Virgin Hotel before. But this was a good experience. Hotel is close to Dallas design district where most of famous furniture’ brands have their show rooms. Rooms are clean , quite. and with an impactive design. The reception staff is very kind and professional. The restaurant at ground floor offers a very limited and very america menu: hamburgers ,french fries and staff like this. Nothing special but at least they serve you food till 23,
Hotel near Galleria,Houston20% of visitors choose this area
GGuest User2025.04.18
I had a wonderful stay at the Hilton Garden Inn Galleria Houston. The staff was friendly and helpful, the room was clean and comfortable, and the location near the Galleria was perfect. Great amenities and overall a smooth, enjoyable experience. Highly recommend!
Hotel near Galleria,Houston20% of visitors choose this area
GGuest User2024.12.31
The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
We booked a handicap room for my husband who is wheelchair bound, but the layout of the room and bathroom were not easily accessible. We were excited to learn that they had a free shuttle from the hotel to the airport and that we could leave our personal vehicle there for $10 per day vs. at the airport which was much more expensive. The shuttle was there on time and was wheelchair accessible which was fantastic! Upon our return, however, the shuttle was NOT wheelchair accessible, and the hotel denied having a wheelchair accessible shuttle (I guess we dreamed our departure). I ended up having to leave my disabled husband at the airport, ride in a dilapidated van and go alone to the hotel to retrieve my personal vehicle and return to the airport to pick up my husband. The hotel employees were very friendly during our stay but were very rude upon our return and belligerent when we requested a wheelchair accessible shuttle for our return to the hotel to pick up our vehicle. They even went so far as to tell us we didn't stay with them, even though I still had our reservation documentation/confirmation. That was very disappointing.
Very Good
137 reviews
8.8/10
Price from
IDR 1,390,905
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8.4/10
Very Good
SSheriReturning to this awesome Hotel for a second time. It's walking distance to the Baseball stadium. They offer valet parking and everyone is always so nice. Love that you need to a key card to get in and use the elevator!! The rooms are so nice and kept fresh. Decor gives an away from home feeling but simple enough and to theme. We will of course be returning in the future.
GGuest UserThe room was large and comfortable, and the front desk staff was warm and kind and at home. So I transferred a few hotels and chose this one again and will come again in the future.
GGuest UserMuch better than the last time and I am absolutely grateful that we could work things out and the staff was amazing and the communication has definitely gotten so much better and what a blessing may all are so from my last review till now please exclude that I was disrespectful I wasn’t understanding And they have things going on that they had no control over and I should have been a better person which I was not absolutely amazing staff blessed by God and a heart of gold and I’m thankful that they took my apology for my rudeness of the last review. It was an all God trip this time and that’s the only way I can say it is Love God first and the things that we do wrong he’ll help correct even if we’re stubborn old mules, and I’m just thankful that they forgave me and what a blessed visit it was I’m cleaning this was 100%. They went above and beyond on all levels and just so much more so don’t question when you stay here I never will again they are very forgiving people even when we make mistakes and get misconstrued and I’m grateful for that, I thank God for this visit again and the ability to have a safe place to stay and very caring and loving people All ages  and hearts of gold so the one thing I can say I’ve learned all this before we use our sharp tongues and source to tear somebody down or tear a place down. Remember our wrongs cause no one is perfect even if we have to eat the crow at least do it with learning and understanding that the next time that could actually hurt a business and take away from them and that’s not right beyond lovely people people of God I’m grateful for everything and anything and I can’t say in detail, but I just can’t say enough that treat him like gold. They deserve it. Don’t treat him like crap. We’re all human. Please remember that God gave us a chance to love and cheer people up. Remember, they have good days and bad days too like we do. They deserve respect, honor, and being treated like class not beneath our feet, and these people are way above and honorable and classy, and I’m thankful for them! y’all have a blessed day just remember who you tear down you may not get a second chance to fix it hope and pray that God will let you fix it his way not our way. Thank you to the amazing staff the building and everything I was truly blessed to just be in the presence of y’all and magnificent of being around y’all and your nice building and I thank God for people like you have an absolutely blessed day and trust God with your life you’ll fix what we can’t fix!
HH KBreraThis the worst ripoff I ever had, the pictures are deceiving no such thing like a resort and or Hotel, this is more likely a 5th level motel so deceiving so highly priced for the real rooms quality. The phone line was death, I had to walk in to the lobby for service , I will rate this place - 1000 if it was possible , location is great but no quality parking control anybody can drive in and use a suppose to be a private beach for the guests, at check
Put time I asked for some kind of reference # and or statement and I was told to ask trip.com for my check out time and or check out statement after this lack
Of honesty ripoff I was highly concerned to be charge for extra time and or incidentals I never used and when I ask for some kind of evidence and or printout statement they call security to kick me out and if they didn’t was because Inturned my phone camera on
KKoos1007Hotel is goed, met (~150) grote kamers, zelfs met keuken, koelkast en kooktoestel..echter geen bestek en potten en pannen gezien.
Verkijk u niet op het ontbijt, want dat is staand bij de receptie een bakje koffie met een koekje...
Airportshuttle 24/7 is er wel, maar gecombineerd met 10 andere hotels in North. Een half uur of meer wachten is niks als het wat tegenzit ..bel sowieso even het hotel dat u staat te wachten. Is de rondrit langs alle vleugels klaar dan is het ongeveer nog 20 minuten naar het hotel. Voor mij persoonlijk duurde.het van de koffer van de band tot het hotel ongeveer 1.5 uur....dat is veel te lang, vooral rond middernacht.
Hyatt, Marriot etc waren ondertussen al minstens 5x langs geweest.
GGuest UserI recently stayed at the Microtel Inn & Suites by Wyndham Austin Airport, and I couldn’t have been more pleased with my experience! From the moment I arrived, I was greeted with warm smiles and friendly service. The check-in process was quick and hassle-free, allowing me to start relaxing right away.
My room was clean, cozy, and thoughtfully designed with everything I needed for a comfortable stay. The bed was incredibly comfortable, providing the perfect rest after a long day of travel. The room’s modern amenities, including a large flat-screen TV and fast Wi-Fi, made my stay even more enjoyable.
One of the highlights of my visit was the complimentary breakfast offered each morning. The selection was impressive, with a variety of options to suit every taste. Whether I was in the mood for something light like fresh fruit and yogurt or something more hearty like waffles and eggs, there was always something delicious to start my day off right.
The location of the hotel was perfect for my needs, being just minutes away from the Austin-Bergstrom International Airport. The complimentary shuttle service was a huge convenience, making my travel to and from the airport effortless. Despite its proximity to the airport, the hotel was quiet and peaceful, ensuring a restful stay.
The hotel’s amenities, including the well-maintained fitness center and inviting outdoor pool, added to the overall experience. It was nice to have these options available to unwind after a busy day.
Overall, my stay at Microtel Inn & Suites by Wyndham Austin Airport was excellent. The combination of clean, comfortable accommodations, friendly staff, and convenient location made it an ideal choice for my trip. I highly recommend this hotel to anyone looking for a great place to stay in Austin, and I look forward to returning on my next visit!
GGuest UserMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
GGuest UserThe room was very nice and updated. Location was excellent and within walking distance to the Kid Rock concert. It was on the waterway, so it made the walk enjoyable....close to restaurants too. Parking at the guest garage was affordable at $17 for 24 hours. Hotel staff was very friendly.
GGuest UserEveryone was super friendly, our room was clean and “the best room ever” according to our kids. We were super happy with our stay and we will definitely return!
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