Nice hotel, although having the bar open late to 2am from Friday to Saturday & 4am on Saturday to Sunday meant a constant flow of people either arriving or leaving, some must have been wearing clogs or diving boots, as the noise was unbearable....kept me awake until 5am Sunday morning & our room was at the opposite end of the building from the bar. The bar snacks were good, breakfast on Monday took nearly 45mins to arrive, so coffee was already finished 35mins previously! Not certain if it's true, but there was a photography session ongoing on the ground floor on Monday, the photographer was also the chef, so suggest the chef books his photography sessions once his chef duties are completed...just a suggestion...not sure who does the ratings, but seems to me hotels can claim to be anything they want...this was more 3* than 5* from my experiences
I liked the hotel, my room, and the beach was great however it had a feeling that it was descending into decrepitude.
The gym was very shabby. There was no central bar or shared lounge area to mingle (temporarily closed). To get a drink I had to go into the Chinese restaurant which was then impossible to work on my laptop with a casual drink as I had intended.
At breakfast it was quite possibly the worst coffee I've ever had and the eggs were also dubious. Toast was make your own but there was no toaster - only some grilling oven that would take 10 minutes to make your toast - less than ideal once you had already put your food on your plate....
the hotel is good but the inclusion in the toiletries like soap, shampoo etc.... but the toothbrush is not included as per staff. But in the booking this was included but anyway nice staff and ambiance, free swimming pool my grandchildren love it. we will book again next year thank you!!!!
All personnel were honest, kind and pleasant to deal with. From the Security Guard assisting as to park, bell man who had a great smile, front desk handling our paperwork professionally and the room attendant prompt in supplying our needs. The check out process and time was seamless.
The place is new and having 3rd party listing in trip. com can get better deal, as if you just walk in will charge you their regular price very pricey as they just next to the wharf marina going to hundred Island, the room is excellent clean and had a nice size bathroom with bedit, hot water and great water pressure, firm comfortable bid and big soft pillow and heavy blanket. The staff is very helpful and polite accommodating, big size pool not heated but comfortable. I would stay this place again if ever we return to alaminos, its just sad that this war crisis is affecting the business and people livelilyhood.
Food is not what we expected ... like the sushi and udon its not really good taste you can taste like ginisa in there udon and the sushi they put wasabi on the bottom of it and they use normal rice so sticky ..😒
The deluxe room was spacious for a family of 4, and take note of the washroom providing a “suite like” feel.
Although the cabinets were obviously worn out, one of them had molds and can even smell once you open it. However, room had been kept clean throughout our stay in.
There was a limitation on access to amenities.
The beach was closed due to soil erosion, hence we only able to use the infinity pool.
Prepare cash for the deposit of 2k per night.
No lift (south wing, ocean wing) we had to ask assistance from the hotel concierges to bring the luggages all the way up to the3rd floor.
The Hotel is VERY AFFORDABLE, clean and has nice environment. It feels cozy, and the staffs are nice and accomodating. The food in the resto is also affordable and yummy. Best for travelers lodge in place with family or friends. They also have videoke spots and events place. Highly recommended!
We stayed in the Presidential Suite at Star Plaza Hotel. The room service staff was friendly and helpful, which we really appreciated during our stay. The bed was comfortable and the Wi-Fi worked fine for our needs. The breakfast was good except the ham. Other hotel restaurant food options were good.
However, we were disappointed to find that the hot water in the shower wasn’t working, which was unexpected for a suite of this level. The laundry service was also unavailable, and when we first entered the room, there was a strong vinegar smell that took some time to fade.
Overall, while there were some positives, the issues made the experience feel below expectations for a Presidential Suite. We hope improvements can be made.
Very Good
40 reviews
8.8/10
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6,8/10
LLiezl ValdezA little bit disappointed kasi pagpasok mo palang ng room incomplete siya. Wala man lang naka steady na cups , water, sabon, toothpaste, etc. Hindi refreshing ang amoy and the toilet and bathroom is not clean. And medyo napuyat kasi till 12am ata yung music at may kasama pang bata. They did not even consider yung blanket na hndi kasya yun sa isang tao lang so pinabayaran payung extra blanket well infact dapat tig isa naman dapat yun kasi bayad naman yung room as 6 .
But the positive side is mabavait yung staff nila at the location of the resort is maganda dahil malalapit siya sa mga tourist spots sa bolinao.
AAnonymous UserEverything was fine from service to resort itself but the parking experience was terrible. They lack advance planning since we booked on peak days. They lack communication in handling guest to make sure all staying guest have a parking space.
GGuest UserHad an amazing stay at this resort! The place is clean, peaceful, and perfect for relaxing. The staff were very friendly and accommodating, always ready to help with anything we needed. The rooms were comfortable and well-maintained, and the overall ambiance was refreshing.
The amenities were great, especially the pool area—it was clean. The food was also delicious and worth trying. Overall, it was a wonderful experience and I would definitely recommend this resort to anyone looking for a relaxing getaway. Will surely come back again!
GGuest UserGood -Park like setting, pet friendly, many nice pools to use. Couple villa has own little pool surrounded by plants for privacy. Air-conditioned room. Warm shower water, local drinking water provided. Eating area inside room, ref and sink. Gated entry with gate guard. Provided breakfast, portions are local but quite filling. Plenty of onsite parking (watch out for coconuts above car). Golf cart with driver available but the walk is really short and mostly flat. Toothbrush and amenities provided. Ants and bugs are typical so not an issue (bug spray recommended for foreigners). Employees welcoming and very responsive and well groomed. Room service (took for all meals).
Bad -lack of food menu in room with room service offered, housekeeping called Butler but not. Provided cell phone with load, load expired initially. Updates every 6 hours to phone via text message. 80% of time housekeeping could not be reached. Menu once either found on web site or brought to door many things not available and size of portion not clear. Food cold sometimes upon delivery and or not taste very good, food service is slow. Bar soap provided is nice but small (cut down from a larger bar). A bit of a drive to anything else nearby and not much else found to do here.
Ugly -Breakfast order lost on last day to check out, was placed 6PM in person at door night before. If had not called would not have been provided (since we had pet with us, opted for room service) Housekeeping light not working at front door to make up room. Ref compressor noise. Sometimes arcing / hum noise coming from electrical panel. Expectation of vacationer not in alignment with profit margin site manager is attempting to generate from each stay. You are left with a feeling of overpaying for a level of service that was lacking and this felt in relation to how the business just seems to be run. Arrival was overwhelming (good) but departure needs improvement.
FFulgencio PolThe place is new and having 3rd party listing in trip. com can get better deal, as if you just walk in will charge you their regular price very pricey as they just next to the wharf marina going to hundred Island, the room is excellent clean and had a nice size bathroom with bedit, hot water and great water pressure, firm comfortable bid and big soft pillow and heavy blanket. The staff is very helpful and polite accommodating, big size pool not heated but comfortable. I would stay this place again if ever we return to alaminos, its just sad that this war crisis is affecting the business and people livelilyhood.
GGuest UserGood -Met owners of BnB, Ice cream, bar and dining available on site (Italian / local food), good breakfast included. Air-conditioned room, phone and satellite tv (requires load by site). On site generator to support power blackouts. Nice garden like feel, gated and fenced. On site parking (minimal). Christmas lights set up for the season. New three-story expansion currently being built (but no impact to stay). Stocked in room mini bar. Shower water flow good. Nice on site pool (3-4 ft deep). Nice ocean views, Koi pond and sitting areas. Dogs and cats (3 ea) live on site.
Bad -Food order ~3 hr in advance, prices are a bit higher than normal, breakfast night before. Some items on menu not available. Room is very small mostly bed and small area to walk around. Bathroom local size challenge for larger people (toilet to wall space). Plumbing not support flushing of TP, place in holding bin. Shower heater wall switch should be labeled. Switch is in same stack of switches as bath lights. Refrigerator and mini bar stocked. (bug spray recommended for foreigners as mosquitoes can get in the room). Located on main roadway. A short drive to other things in the area. No beach (small gravel area), surf can be strong at back of property. Kayaks appeared usable but life jackets were questionable (suggest replacing) unless experienced seemed more like yard art. Amenity kit provided (bar soap was crumbled and could not be used, shampoo was barely enough for one shower (suggest abandon and provide home made or none at all).
Ugly -Local purified drinking water provided in plastic pitcher (not enough for two people per/day and no way to know where from), can ask for more but not convenient. Spouse incurred sickness from bad (other) water during stay.
GGuest UserOn the positive side, Monliza Surf Resort is in a perfect location for those there to surf. My balcony directly overlooked Mona Liza break. The fresh water shower available as you leave the beach is a nice perk. The staff is also very approachable and helpful.
On the negative side, the hotel is very outdated and in need of a facelift. There are broken tiles In the bedroom and bathroom, threadbare sheets/towels, and the Wi-Fi is very inconsistent. Having said that, the price is reasonable for the fantastic location!
GGuest UserStayed in Family room which is quite large and well equipped. Friends in standard double room complaint small sizes of the bed. The hotel design is very nice and located in the center just a few steps away from Placa Dr Burgos.
Nonetheless we can only recommend for a short stay as the road in front of the hotel is very noisy and loud music ceremony woke is up early and last for hours
However room prices are very ok. Consider there is no luggage service and no elevator available.
GGuest UserThis is my third time staying at Aureo and I'm satisfied so far. It combines the best of a beautiful and wide natural beach with a combination of pools that will satisfy each member of the family. My only gripe is that the waste bins are too small and some toilet stalls are too tight, i.e. the door is too near the edge, which can be difficult for taller guests. Service is excellent. Congratulations to management and staff!
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