We stayed for 3 nights and the place was very clean. They cleaned our room everyday, which was nice. The location is great, just a short walk to Faiza Restaurant and Globus Supermarket.
The staff were friendly, always smiling, and very accommodating. They even let us rest in the lobby and stored our luggage when we arrived early before check-in time.
Amenities are a bit limited though there’s a small café but no gym or sauna. Breakfast is basic and almost the same every day, but it’s fine for a quick start to the day.
Overall, it’s a nice and comfortable hotel. Good location, clean rooms, and helpful staff. Would definitely stay again.
We chose this hotel for its breakfast and the on-site bar-restaurant. What we got was a pretty old hotel. The bar wasn't open, and it was hard to find decent places to eat nearby. Breakfast was brought to the room, and we had to choose our meal and coffee type from a menu daily. However, they consistently forgot the coffee, so we had to remind them every day and wait 10-15 minutes after the rest of breakfast arrived. Out of 4 days, breakfast was only delivered 3 times; one day, they simply said the chef hadn't shown up. They promised a refund for one day's breakfast, but it never came. The room was very cold in December; the air conditioning was old and noisy. The shower drain was clogged, and by the second day, there was a sewage smell. On the plus side, the linens were clean, towels fresh, and slippers were provided. They offered to move us to an ”upgraded” room, which we checked out – it was indeed spacious, looked newer, and was more pleasant. However, the next morning, we were told that room wasn't available and were given a different one, which wasn't much better than our original room. Overall, everything felt disorganized and chaotic. Communication on WhatsApp was very polite, though. Getting to the city center is a long journey, and you spend a lot of time in traffic if you take a taxi. We haven't stayed at other hotels in the city, so we have nothing to compare it to. This hotel might be okay for a couple of days. All in all, not terrible, but there's definitely room for improvement.
It was my first time staying at this hotel. The front desk staff was very friendly. There was no local taxi app, so the front desk called a taxi for us. They were afraid that we couldn't find the taxi and sent us to the taxi. The Chinese staff of the hotel also gave us a local travel guide. It was rare to feel a different sense of belonging abroad. I will come again next time.
Pros:
- Clean room, strong wifi signal, working water heater
- Convenient location to major attractions in Bishkek, there is also a money changer right within the hotel premises
- Staff speaks good English
- Delicious breakfast with a wide spread of food
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
This hotel is absolutely amazing in the local area. The food in their hotel is also very delicious. The privacy and security of the hotel are very good. The room is very clean. There is a parking space at the door. There is also a pavilion where you can enjoy dinner in the hotel or rest in the pavilion. If you pass through this city, I recommend staying here.
Nice and helpful staff. Very good breakfast in a roof top restaurant - a good way to start the day.
Location is in a quiet side street; taxi drivers sometimes struggle to find the hotel. A cafe is in the opposite building for a quick coffee before you start the day.
Had an incredibly comfortable stay at the Kyrgyz Star Hotel in Bishkek! ✨
The deluxe double room I stayed in truly surprised me – it was super spacious with an open layout, never feeling cramped at all. What I loved most was the bathtub; after a day of exploring, a hot bath back at the hotel was just what I needed to unwind!
The hotel's location is also very convenient, the staff are friendly, and the breakfast offers a wide selection. If you're looking for a comfortable hotel with great value for money in Bishkek, I highly recommend the Kyrgyz Star. I'll definitely choose this place again next time I visit! 🏨💯
convenient downtown location, yet quite quiet; fast check-in check out; 3+ stars facilities; some of the sockets are of UK standard which could be helpful for certain people; central heating is a bit too hot, need to open the window from time to time; bed sheets aren’t changed every 3 days as supposed and the floor could be washed better; gym is the way too small, apart from that all good, breakfast is satisfactory
My stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
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MMuhammad Irsyad Bin ZainiMy stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
Kkarapuzconvenient downtown location, yet quite quiet; fast check-in check out; 3+ stars facilities; some of the sockets are of UK standard which could be helpful for certain people; central heating is a bit too hot, need to open the window from time to time; bed sheets aren’t changed every 3 days as supposed and the floor could be washed better; gym is the way too small, apart from that all good, breakfast is satisfactory
AAnonymous Userthe stay was great in this hotel. Very clean, quiet and pleasant room. The food was very good. In addition, the incredibly nice and helpful Mrs. Aidana at the reception, whom I greet very warmly and thanks for all!
GGuest UserThe breakfast was varied with a lot of choice. As a traveler I felt well and safe. The reception was always occupied and friendly. In the hotel room it was a little noisy through ventilators from outside, but I could change the room. There is a supermarket, many cafes. I am very satisfied!
GGuest UserОтдыхаем здесь уже не первый раз, руководство отеля молодцы уровень сервиса и качество отеля повышают и делают наш отдых приятным) видно что отель не стоит на месте а развивается. Номера чистые, полотенца, халаты, тапочки все необходимое в номере есть. Термальные источники, хамам, сауна, русская парная на дровах, холодная купель и большой бассейн все необходимое для отличного отдыха присутствует. Оборудовали сил зону с баром теперь можно заказывать еду и напитки не отходя от бассейна. Вообщем есть все для комфортного отдыха.
LludwigvmellyDecided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
DDaniel SoonFriendly staff. Check-in/out process was efficient and fast. Room/breakfast was basic but great value for the amount paid. Not exactly in the prime sight-seeing area but that is offset by their relatively affordable local ride hailing service and the walkable distance to multiple dining options and convenience stores.
GGuest UserCheck in/out was smooth with no problems. There was a breakfast but I didn’t try it due to eating late previous nights. Wifi is good and strong. Good shower but water pressure drops significantly in the morning as all the guests are using the bathroom - outwith those times it is great.
Room was clean and comfortable. Kettle/tea/coffee provided. There is a mini market(Magazine) 2mins away across the street for water, drinks, smacks etc I had a car so I was using parking. It’s a small space for only a handful of vehicles but I had no problem parking there. I would book again next time I am in Bishkek. Yandex Taxi are incredibly cheap to use so it is no big deal about the location.
A slight smell from the toilet now and again was the only minus and I had to really think about that.
GGuest UserLovely quiet hotel/hostel with clean rooms. I stayed in a dorm with 4 beds. The bed have lights and curtains and inside the room are lockers, a fridge, microwave, electric kettle and a table. Opposite the room was a bathroom and toilet and throughout the building are filtered water tap points and even on the kitchen there's a tap with filtered water so you can wash your fruit and vegetables with filtered water if you want.
The only thing I missed was hooks in the room to hang the towel and a small shelf next to the bed for my phone and such.
You have to take off your shoes to enter the hotel and you can use these singel use hotel slippers which are thrown away when you leave. This creates loads of unnecessary rubbish which is a shame.
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