Beautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There's a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto's fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you're facing the mall, the hotel's carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It's best to leave your hotel before 12 noon. It is paid parking and there's a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
Service: friendly staff assisting us with the use of self check-in machine, and providing us with a room with wonderful room.
Amenities: take what you want and need among the amenities provided near the reception area. Facial mask provided as well.
Facilities: there is a microwave located on every floor at the lift area. About 4 washing machines with dryer located at level 1
Location: fantastic with Shimotori just a few steps away from it. 7-11 and McDonald’s at the entrance of the walking street. Further up there is Cocosa Shopping Mall and with a supermarket at its basement. Found this place more interesting than Sakura Machi. However most shops closed fairly early at around 8pm.
Parking: though the hotel does not provided parking, we managed to park at the nearby building with coupon carpark (1 min walk) which is affiliated to the hotel (paid JPY1200 for overnight parking between 3pm to 11am). Remember to obtain the JPY200 discount coupon from the staff for your carpark payment.
Pros:
1. The location is super convenient, right next to the bus terminal and a shopping street, easy to find along the road.
2. The room layout is incredibly well-designed. It has high ceilings, a perfectly square shape, and the bed is against the wall, facing a large, openable window. There's a good distance from the building opposite, making for excellent space planning. Anyone who frequently stays in Japanese hotels will understand what I mean – this is a big plus!
3. The hotel clearly follows traditional hotel procedures, which are very detailed. The staff provided service with a smile, and there was a local Japanese staff member who, despite speaking broken Mandarin, genuinely tried to offer Chinese service, which was really impressive.
4. The room was very clean, free of any odd smells or noise, and the bedding was super comfortable. I finally got a good night's sleep on my last night in Kumamoto.
Cons:
1. I have to complain about the washbasin; it's too small. It's difficult for anyone with a lot of cosmetics to spread them out, and items tend to fall off easily.
Initially, looking at the hotel pictures and the lobby, I thought it was an old hotel and didn't have high expectations, especially thinking a small room might not be great. But it turned out to be really good! I had stayed at another hotel previously, and this one is significantly better by comparison. I'll definitely stay here again next time.
Hotel room is same as the pictures that display on the app/website. Staff are friendly and polite. There is an onsite parking but you need to pay. The breakfast is good! I like the cakes! It's yummy! Walking distance to the castle and shopping area. A good place to stay!
Excellent stay at one station! First time and with it's perfect location it makes travelling around so convenient. Beside it it's Kumamoto Station and there is AMU Shopping mall just beside it. If you rented a car during your stay in Kumamoto, you may just park at the multi story carpark behind the hotel for just 1000 yen for 24hrs with multiple entries but you would have to head to hotel reception to get the coupon for it. Definitely a recommended stay in Kumamoto
The hotel is new, and the rooms are quite spacious for Japan. Everything about it is great, and the high floors offer a decent view. Most importantly, the location is extremely convenient, making it excellent value for money. If you're planning to explore the surrounding areas by bus instead of Shinkansen, I highly recommend staying here as the bus terminal is right downstairs. There's also a mall and a shopping street downstairs, featuring brands like Montbell.
The location is superb. After arriving at Kumamoto Airport, you can take the airport bus to 'Kamitori' and the hotel is right there. It's in the heart of Kumamoto city, directly opposite a classic department store with Kumamoto-themed products, perfect for shopping. The tram stop is just a short walk away, offering easy access to the JR station and various attractions. The commercial pedestrian street is right next door, making it incredibly convenient for finding food every day.
From my room window, I could see Kumamoto Castle. The room was clean, and I was especially pleased with the separate wet and dry areas in the bathroom. Although the hotel is a bit old, the rooms have been renovated, and the air conditioning is very powerful. Upon entering the room, there was a faint scent of disinfectant, which made me feel very assured about the cleanliness – typical of an established Japanese brand. You can tell the hallway carpets are old, but there was no musty smell, so I was satisfied with the hygiene.
Next time I visit Kumamoto, I'll definitely stay here again. It's just too convenient!
Booked this hotel last minute and it was surprisingly cheap, definitely worth the price. The only downside is there's no parking. I wasn't feeling well that day and just parked across the street, which ended up costing me 1300 JPY for 12 hours. Turns out, if I had looked around a bit more, there were plenty of spots nearby for 500-600 JPY for the same duration.
Location of this hotel is very convenient! With great Castle view! Room is spacious and clean! Staff are helpful and nice, even met one speak Cantonese👍 Definitely will recommend this hotel to friends and of course will stay here on my next trip!👍👍👍
The deluxe triple room was much larger than expected, bigger than most, which is perfect for families with kids. The location is super convenient, and the price is very budget-friendly. Highly recommended!
Very Good
394 reviews
8.9/10
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8,3/10
Very Good
AAnonymous UserHotel is in a pretty good location. Close to kumamoto JR station by Tram and walkable distance to the sakuramachi bus terminal/mall (5min). Serviable by both red and blue tram lines as well.
Room is slightly bigger than the usual japanese business hotel. Pricewise was really affordable as well ($40+ sgd/night 1 pax).
The hotel provides room cleaning for concurrent 3 days stay I believe (no daily cleaning, only change of towels), but you will need to pass the keycard/key tothe front desk on the day of the cleaning. And then retrieve the key back when come back to the hotel after the cleaning.
No microwave in room, you need to go down to the lobby to use the only microwave in the hotel. Otherwise the hotel is a cheap and good stay.
CClaudia ChoyThe facilities and cleanliness of this hotel are very good. Especially in terms of food, we have all-you-can-eat long-legged crabs, which makes us feel so satisfied. The drinks are also unlimited. The hotel' private bath are very comfortable.
AAnonymous UserService: friendly staff assisting us with the use of self check-in machine, and providing us with a room with wonderful room.
Amenities: take what you want and need among the amenities provided near the reception area. Facial mask provided as well.
Facilities: there is a microwave located on every floor at the lift area. About 4 washing machines with dryer located at level 1
Location: fantastic with Shimotori just a few steps away from it. 7-11 and McDonald’s at the entrance of the walking street. Further up there is Cocosa Shopping Mall and with a supermarket at its basement. Found this place more interesting than Sakura Machi. However most shops closed fairly early at around 8pm.
Parking: though the hotel does not provided parking, we managed to park at the nearby building with coupon carpark (1 min walk) which is affiliated to the hotel (paid JPY1200 for overnight parking between 3pm to 11am). Remember to obtain the JPY200 discount coupon from the staff for your carpark payment.
DDamagulaishengxianjiejimoThe room was smaller than expected, and the design felt quite impractical. There's a partition right after the door that makes the entrance incredibly narrow. One person in our group uses a wheelchair, and we couldn't even get it into the room. I was also pretty unhappy with the front desk staff's attitude.
At check-in, we were told breakfast had strict time slots and was limited to just forty minutes. We chose the 7:00-7:40 slot, but the front desk told me there were no tables left and insisted we eat breakfast in two separate sittings. How can a group on the same itinerary eat at different times? That's completely unreasonable. If they have such rules, they should make them clear before booking, not spring them on us at check-in. I really don't understand this hotel's logic. If they don't have enough seating, they should improve their capacity, not restrict guests' dining times. People stay at hotels for their own convenience, not to accommodate the hotel's schedule. I'm fluent in Japanese, and while I was arguing with a foreign front desk staff member about this, the Japanese staff next to her didn't say a word. It felt like they were pushing the non-Japanese staff out to take the heat.
On the positive side, the location is very convenient, right next to the shopping street. Other than breakfast, everything else was satisfactory. Oh, and the breakfast itself was actually very mediocre. You'd get tired of it after just one day.
GGuest UserI stayed here with my parents. We had separate rooms and booked this room for them. It was new, well-equipped, and wonderful. It was a very cold day, but the heating in the room and the semi-open-air bath in the room were warm, so it seemed comfortable for my elderly parents. The staff were also very courteous. Although I didn't book this room, the room type we stayed in was cold, as the heating in the semi-open-air bath and the room didn't work very well. If you're staying during the cold season, I think it's better to choose a D-type room or higher. I would like to visit again during the better seasons.
AAnonymous UserExcellent stay at one station! First time and with it's perfect location it makes travelling around so convenient. Beside it it's Kumamoto Station and there is AMU Shopping mall just beside it. If you rented a car during your stay in Kumamoto, you may just park at the multi story carpark behind the hotel for just 1000 yen for 24hrs with multiple entries but you would have to head to hotel reception to get the coupon for it. Definitely a recommended stay in Kumamoto
FFlightSeekerBeautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There's a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto's fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you're facing the mall, the hotel's carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It's best to leave your hotel before 12 noon. It is paid parking and there's a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
CCarltonBooked this hotel last minute and it was surprisingly cheap, definitely worth the price. The only downside is there's no parking. I wasn't feeling well that day and just parked across the street, which ended up costing me 1300 JPY for 12 hours. Turns out, if I had looked around a bit more, there were plenty of spots nearby for 500-600 JPY for the same duration.
LLei,taoOverall, a fantastic stay! I really appreciated the complimentary drinks and the spacious bathtub in the room. The service was excellent, and I'll definitely be returning for another visit. My only minor critique is that the location isn't the most convenient, but despite that, I found the overall experience to be very satisfactory.
FFlightSeekerBeautiful hotel with Mountain Views. The hotel looks spectacular and is very clean. The room is very spacious. Location is perfect as it shares the same building as the mall. You can use the lift which brings you directly to the mall. The mall has shops like Uniqlo, ABC Mart and many more, including a food court with various food options. There are 3 washing machines in both the male & female public onsen area, however it is pretty difficult to get a chance to wash your clothes. The hotel seems like a popular wedding venue, however it does not disrupt the stay as the guests do not seem to linger in the lobby at all. There’s a Nescafé coffee machine which you can help yourself to outside the public onsen, along with Kumamoto’s fresh spring water tap for drinking. For parking, please avoid the carpark infront of the mall as it is expensive. If you’re facing the mall, the hotel’s carpark is at the left side basement of the mall. The hotel provides a discounted price at off-peak periods. It’s best to leave your hotel before 12 noon. It is paid parking and there’s a ticket machine at the basement entrance of the hotel. The hotel location is perfect as it is also very close to a station.
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