I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money.
My ratings:
Executive Suite Design & Location: 2/10
Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently)
Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis)
Pricing (Value for Money): 5/10 (Overpriced)
View & Hotel Location: 5/10
I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.
food choice is Limited. There's almost no vegetable for the breakfast, latte or cappuccino is extra charge. The good thing is that the mini bar in the room is free and refilled .Location of this hotel is okay, but due to traffic jam you need at least 40 to 50 minutes to go to the city center. around the hotel there is almost nothing.The hotel has sauna, gym is good. They provide free yoga courses for in house guests that is highly appreciated.
It's a great hotel to stay with the family. The room is quiet, clean, and really cool. The hotel employees are also friendly and helpful with the information that you need about the route to the Great Asia Africa, Farm house etc. My kids are happy to swim till late even though the swimming pool is already closed. I will definitely visit this hotel on the next trip of adventure.
Unbeatable loction. 100m away from the vibrant Braga Street. Good size and clean Merdeka Room. Friendly and helpful staff.
Breakfast spread , satisfactory. Didn't manage to use other facilities provided.
Our last visit was in 2023, at the apartment unit. Didn't realise that we booked the sama hotel until we arrived. Smelly bathroom which was the same experience that we had back then. Cleanliness was satisfactorily. I suspected the smell was due to the piping or drainage issue. Shut the bathroom door whwn you're in.
Breakfast is rather disappointing, brewed Coffee ( americano or long black-doesnt have one I guess) is watery,,No Coffee aroma bad taste.
Few variety of food ( no chinese, japanese, indian, sundanese corner?). Not worthed for the Price we paid 250k per pax.
Roof Top (only suitable for outdoor, when its raining Party is over. There should be ways to provide indoor part.. Rain was was just atopped When I was Having a glass of wine. Eveeythibg is wet. Ezeot high Chair in the Bar. And There is no music. Live music or DJ is only on saturday. The good thins of the Roof Top, is the 360 degree Mountain and City view
Huge, spacious, and modern minimalistic design lobby lounge. But, no Touch of parahyangan or Sundanese atmosphere. Exept angklung ornamen at M floor . This could be in jakrta or Any other metropolitan citie. No local culture and historical Touch. Exeot the long corridor at G floor connected to Pelataran Resto
Deluxe room with King size bed and Mountain view is great. Wifi and TV are also great. However the structure of bathroom (shower) with too many wooden seperation walls give rather Tiny space feeling.
The pool is too small for two adjacent hotel Tower (Pullman and Ibis Style) . Just good for Kids. Gym space is fine in termos of space. B
Recommended for those who want to visit kebun raya Bogor (just walk) , near Nasi Tempong (must try) , Mcd & Burger King, factory outlet , etc. Not too pricey even on Lebaran holiday ๐ (lucky me). Breakfast is also good ๐
The hotel location is quite strategic, near Yogya Junction and Grage Mall and it has free shuttle to and from train station! The service is great and the food quite tasty while the vegetables and fruits are always fresh everyday.
This a great place to be with family....I recommend all family to stay in this resort and book family room...me and my kids and my family love staying in this hotel
This was my fourth visit to the hotel (twice for work events and twice with family), but this time I booked through an app, and unfortunately, we encountered several disappointing issues. Firstly, the app did not provide information that the swimming pool would be closed from 1 PM to 6 AM. Although we were allowed to use the children's pool, it would have been uncomfortable for the kids to swim among people decorating for a party, so we decided against it, much to their disappointment. Secondly, the room was advertised for four guests, but amenities were only provided for two; however, after we informed the staff, the missing items were promptly delivered to our room. Thirdly, the app stated breakfast for four guests, but only two were initially accommodated. Again, we had to complain, and this was quickly rectified. Lastly, the room description on the app mentioned a city view, which our assigned room lacked. Furthermore, we found dead cockroaches and other insects, which were immediately cleaned after we reported them. I usually book two connecting rooms, but this time I wanted to try a different room type, which turned out to be somewhat less satisfying.
Despite these issues, the hotel's facilities are truly outstanding โ absolutely fantastic! The breakfast was delicious with a wide variety of choices. The views and photo opportunities are superb, and the staff were very friendly, even helping us take pictures at some of the best spots.
Thank you, GH Universal. I hope the points I've raised can be addressed for future improvements.
Great
125 reviews
9.0/10
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