This was my third time staying at this hotel. It's good to stay in the executive room. Unfortunately, it's hard to say that it's great for the price.
The facilities and services are poor for a four-star hotel. But there's no better place to stay than here in cirebon.
Breakfast is a local meal. It is not enough for foreigners to eat.
There is a swimming pool, but I cannot swim because I cannot wear a swimsuit because it is an Islamic country. So there are no people in the large swimming pool.
The staff always smiles and feels kind.
Service at Gaia hotel was top notch from the reception at Gaia lounge at whoosh station in Padalarang, transportation to hotel, and hotel stay. We enjoyed our 2 night stays at this hotel which has an expansive walking trails, beautiful koi ponds, and full gym including reformer pilates classes.
Areas for improvements: poor insulation for the family loft suite in Tower A and the quality of buffet breakfast at the Semeja restaurant.
All your staffs are absolutely stunning and very inspiring. They are great workers they deserve more applause and honorarium.
Im in the field of hospitality industries also and I experienced an amazing feeling in your Hotel
Keep it up.. Allahumma baarik
Faisal Al Filibiny
-Room is clean and it has a decent vibe
-I got a work emergency and I needed a bit more time in the room. The receptions granted me free late checkout.
-Breakfast is abundant but some dishes could be too greasy.
-The hotel is attached to a mall. Shopping and dining out are super easy.
Very Recommended Hotel to vacation or good stay with family. Nice location. Many variation restaurant and cafe near from hotel. Good ambience and facilities. Easy checkin and checkout. Good parking area. Nice taste and variant food dor breakfast. Good playground area and pool for kids. Good spacious room.
It was pretty decent, but because it's new, the service isn't quite up to par yet. I got a room at the very end of the hall, and there was still construction going on, so it was noisy with the workers. Also, the bathroom door in my room was hard to close, so I had to call maintenance and waited 1.5 hours for them to fix the door. There was no offer to move me to another room, so a lot of our time was wasted. Other than that, it was okay. The staff was so-so, not very proactive. The bellboy wouldn't grab our luggage unless we asked. Maybe it's because it's new, hopefully, they can improve.
I had a pleasant stay at El Hotel Bandung. The hotel is nice and well-maintained, with clean rooms and a very convenient bathroom setup, making the stay comfortable and relaxing. The breakfast was excellent, offering a wide variety of choices that catered to different tastes.
The staff were very accommodating, friendly, and attentive, which made the overall experience even more enjoyable.
The only minor inconvenience was the absence of a universal or triple plug outlet. Since my charger has a different plug orientation, it was a bit challenging to charge my devices. Adding more universal outlets would greatly improve guest convenience.
Overall, it’s a good hotel with great service, cleanliness, and satisfying breakfast options — definitely worth considering when staying in Bandung.
I recommend this hotel for family trip, kids friendly, there is outdoor kids playground, indoor game play room. Food is Good, View from Room nice, all items is good.
Our room was upgraded to grand deluxe and it was very spatious. The service was great, all the staffs are very friendly and polite. Aldiansyah was very attentive, so kudos to him. At first, there were some input error, so supposedly our cards to the room should work for 2 nights, but only registered as one, but staff worked very fast and delivered the new cards to our room immediately. Breakfast were great, especially the fritters and the tofu coated with some red sauce. Plenty of options also from indonesian and western food. No iron at room, but you can ask for it and they will deliver it to your room. No shaver, Some slight smell in the bathroom, but nevertheless it was a pleasant stay.
We recently had the opportunity to stay at your hotel and overall, I truly appreciate the hospitality and facilities provided. However, I would like to share some constructive feedback regarding the pillows in the room.
The pillows were too firm and unfortunately affected the quality of sleep during my stay. For a hotel of Pullman’s standard, I believe it would be wonderful to provide guests with a pillow menu or at least a choice between soft, medium, and firm pillows, to cater to different preferences.
In addition, the towels felt rather thin and did not reflect the luxurious standard expected of a Pullman property. For a hotel of this caliber, I believe it would be beneficial to provide options for softer pillows as well as thicker, more comfortable towels for guests.
I hope this suggestion can help enhance the overall guest experience in the future.
Breakfast ok..
Great
189 reviews
9.2/10
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9.2/10
Great
GGuest UserI think the hotel need renovation because of the facilities inside room are quite old and dont look good.
For the cleanliness I gave only 2 star because I found small cockcroach inside my room near the bed and also I found the towel in bathroom is dirty and found short hair like around 2cm on the towel.
VVenisya ViolettaThank you for the pleasant stay! It was such an amazing experience and we really enjoyed the moments. First of all, the staff was very kind, friendly and helpful. Terrific customer service! We were welcomed with such a nice romantic vibe in the room and also a cute note from the housekeeping team on the mirror. Room was very clean, tidy and perfect location for an amazing view! Love the huge couch by the window btw :)
But, there is also some issues that I want to raise. Firstly, we ordered in room-dinning but, there was no dining table provided. I went to several hotels and ordered in room-dining and they will always provide a table / trolley table at least to let us dine in the room. But, this was the first time I had this experience. The waiter left the foods on the study desk. But, we can’t dine on where the study desk was because, there was only one chair available. That’s why we had to moved the heavy table to be closed to the huge couch. I asked for the trolley table but, apparently they can’t let us use it.
Secondly, the soup was cold. Which was very disappointing :( I ended up just had a couple of spoons and can’t take it anymore.
Well, I guess those were the minus part of my stay. But, overall we enjoyed our stay there. Ah, one more thing! The angus steak balsamic juice was the best dish! Very worth to try!
GGuest UserStayed at this hotel in a narrow alley. Unfortunately, it was not well-maintained. Breakfast options were limited, and the towels and bed sheets were dirty. Not a clean or relaxing stay.
TTravellingmaudeFrom arrival to checkout, the stay felt warm and welcoming. Staff greeted us kindly and were consistently courteous throughout, which set a good tone from the start.
The room was very spacious, and being on the 18th floor, we had a lovely view over Bandung. The bed was excellent — super comfortable with great pillows. I fell asleep almost immediately, which says a lot. Facilities overall were solid and worked well.
The furniture shows a bit of age, but it still feels classic and well maintained rather than run down. The only real downside was the bathroom shower. The shower head is old and the water flow was uneven, which took away slightly from the experience. Towels, however, were clean and perfectly fine.
Breakfast was a highlight. A wide spread with lots of local options, including jamu and rebusan. It was fun sampling different traditional flavours, and the variety made breakfast something to look forward to rather than just routine.
Location is another plus. The hotel is just a short walk from Braga City Walk, making it very convenient for exploring the area, dining out, or taking an evening stroll.
Overall, a comfortable and pleasant stay with excellent service, a great bed, and a strong breakfast offering. With a small update to the bathroom fittings, it would be even better.
LLCLH..Always a pleasure staying here, been here twice and still the better one among the many around town in terms of location, price, comfort, size, services and facilities
Kkokannie_There’s a reason why this hotel is rated as Top 3 on trip.com. Its location and hotel services is tip top.
We spent one full day at the hotel and enjoy its internal Kardon Restaurant on rooftop with Bandung chilling wind.
The cafes nearby all has the best Indonesia nasi goreng and mie goreng.
For golf lovers, there is this driving range and golf course just 5 mins drive away.
Most importantly, i love the unlimited water bottle supplies as I myself used to drinking lots of water daily.
Going into town takes around 30-45 mins depends on where you going.
I love this place. Quiet and peaceful.
GGuest UserTravelers w/children are not advised to stay here, especially those w/ allergies. Our room was extremely dusty, my family and I caught a cold.
The 2nd day, I asked to move rooms. They helped us! My suggestion is to vacuum every room after each guest checks out. This is because of the use of carpets.
For breakfast, everything was delicious and varied. Thank you for your hospitality.
55tringI checked in at around 7:00 pm and was welcomed by a receptionist named Alya. She was very friendly and helpful in providing all the information I needed. The lobby décor and the overall hotel looked attractive. The café and restaurant were comfortable and spacious, but the food selection was not very exciting and seemed similar to that of a 3-star hotel. The room was clean, and the mattress was soft and comfortable. Considering the condition of the room and the food, I might not choose to stay at this hotel again; however, because the front desk service was excellent, it might be worth reconsidering.
GGuest UserOur room was upgraded to grand deluxe and it was very spatious. The service was great, all the staffs are very friendly and polite. Aldiansyah was very attentive, so kudos to him. At first, there were some input error, so supposedly our cards to the room should work for 2 nights, but only registered as one, but staff worked very fast and delivered the new cards to our room immediately. Breakfast were great, especially the fritters and the tofu coated with some red sauce. Plenty of options also from indonesian and western food. No iron at room, but you can ask for it and they will deliver it to your room. No shaver, Some slight smell in the bathroom, but nevertheless it was a pleasant stay.
GGuest UserPros:
+ The place looks beautiful and has a beautiful view, but the trees in the hotel block most of the view.
+ The staff are very friendly and speak English.
+ Good value for the money.
Cons:
- The place is averagely clean, but not very clean. The corners of the room, as well as the wooden stairs in the bathroom, are unkempt. The toilet has yellow water stains.
- The bed sheets and covers are old and have many stains. The duvet cover is much larger than the duvet. It's shameful that a hotel of this stature can't provide decent duvet covers.
- The windows don't open, and the room feels stuffy.
- The breakfast, in my opinion, is poor because I smelled something bad. The noodles, cupcakes, and waffles, except for the fried rice and soup, made me unable to eat anything at breakfast.
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