Lobby - Check in was pleasant, lift lobby is quick and air conditioned.
The room level had AC too.
Room - clean, very cold (I like) and the bed and pillows were comfy.
The floor had some torn floor furnishings which ruins the aesthetic but otherwise, its fine.
Food - Breakfast was nice, fried rice and noodles with chicken which the menu changed daily.
There's also corn soup and porridge, some fruits and sliced cakes for desserts.
Great hotel, close to the mosque and night market. The only downside is that getting to both the mosque and the night market is quite inconvenient as there are no pedestrian crossings, so you have to dash across the roads.
The rooms are modern and packed with electronics.
The hotel staff were incredibly helpful; they'd call taxis for us through the Dart app via WhatsApp whenever we asked.
The room itself was large and clean. There's a really good coffee shop right next to the hotel, and a supermarket nearby as well.
For its price, this hotel is quite decent. Just be aware that in some rooms, the toilet and shower are not en-suite but located on the floor. The room itself was perfectly fine, not too small, and it was nice to have a window.
On the downside, the internet speed was slow. I also wished there were more showers and toilets, and that they were cleaner.
The hotel's location is not bad, close to the bus station. If you're arriving by bus from Kota Kinabalu, you can even walk there. There are shops and cafes nearby.
This is a little outdated but very well maintained and clean hotel. Buffet breakfast offers a lot of choices, especially deserts.The hotel is located in a very busy shopping area and it's difficult to find a parking spot because hotel doesn't have it's own parking lot except for several spots in front of the main entrance.
Nothing but 5 stars.
Lets start with the location. Not very far from town as you can see from map. Neighbouring local kampung houses. Just below the hotel there is one fine restaurant that looks premium.
Embun doesnt have many rooms, they gave me the room just behind the reception. Dont expect someone to man the counter, just press the bell and Mr Jimmy will come running. A superb friendly and attentivve gentleman.
Room is very comfortable and very clean. Towel provided is clean. Water pressure and great with heater. It is very chilly in the morning if you aretakingt bath. Yes we are facing mangroove swamp and a nice huge river. Best part, TV is great with youtube.
Apart from some board games at common hangout area, there is a pool at the back of the hotel facing the river. U cant really swim, just dip and enjoy the view. N
Parking wise not an isue as there spaces for at least 9 cars.
Now comes breakfast, not your usual hotel buffet, they served your breakfast personally with some nice omelette, local kuih and oranges. Very delicious.
Will i come back again? Yes. Better than J Hotel which I frequent. Although embun doesnt have smart lighting and etc like J hotel where we uses a old school key to access our room, but the human side of Embun wins hands down. Love this hotel.
Excellent. My kids love the pool and the playground. My husband enjoyed the gym. The room is spacious. We picked the grand deluxe and love it. Two toilets, how convenient. I heard there are connecting rooms between deluxe and grand deluxe. We are going to pick those when we come back. The staff is friendly. When i accidentally left my stuff after checked out, they helped me look for it and i easily could get it back without any hassle.
The hotel's facilities are a bit old, but it's very clean, especially the sheets and bedding. There's also a balcony, which is great for drying clothes. The two staff members at the front desk, Sophie and her colleague (I'm sorry, I can't remember the other name!), were incredibly warm, friendly, and professional. They patiently answered all our questions. The hotel's location is excellent; it's within a ten-minute walk to the museum, Jame' Asr Hassanil Bolkiah Mosque, the market, the water village jetty, and the bus terminal. Taxis are very scarce in this country, so being close to public transport is a huge advantage. To the left of the hotel is a supermarket, and to the right is a restaurant with affordable food. A big thank you to the hotel for the free airport transfer and the helpful tour map. My main purpose for this trip was to photograph proboscis monkeys, and the jetty offers convenient speedboat access to the Brunei River mangroves.
Capital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
We enjoyed our one-night stay with my friends. We stayed there for our hiking trip. They granted us a late check-out until 1:00 PM.
Breakfast was alright. I wish they had soup options like corn or mushroom, and more fruit selections—there was only watermelon (not sweet) However, the main courses were delicious.
Wi-Fi on Level 5 was not stable. The swimming pool was closed for some reason. We called the reception 3x, but no one picked up.
Other than that, we were happy with our stay and would recommend it.
Overall it was a decent, comfortable stay but nothing particularly memorable or outstanding. The rooms are reasonably spacious as the location is convenient enough for getting around as we had a car.
The staff were polite throughout the stay and check-in was smooth. While we didn’t try the buffet breakfast, we did order from the à la carte menu instead. The food was decent, though fairly standard and not particularly memorable.
Not a bad stay overall.
Very Good
216 reviews
8.8/10
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8.2/10
Very Good
DDabaogejiadejiejieThe hotel's facilities are a bit old, but it's very clean, especially the sheets and bedding. There's also a balcony, which is great for drying clothes. The two staff members at the front desk, Sophie and her colleague (I'm sorry, I can't remember the other name!), were incredibly warm, friendly, and professional. They patiently answered all our questions. The hotel's location is excellent; it's within a ten-minute walk to the museum, Jame' Asr Hassanil Bolkiah Mosque, the market, the water village jetty, and the bus terminal. Taxis are very scarce in this country, so being close to public transport is a huge advantage. To the left of the hotel is a supermarket, and to the right is a restaurant with affordable food. A big thank you to the hotel for the free airport transfer and the helpful tour map. My main purpose for this trip was to photograph proboscis monkeys, and the jetty offers convenient speedboat access to the Brunei River mangroves.
BBingBaiThis five-star hotel feels more like an upscale local resort. Upon check-in, they told us they'd double-upgraded us to the main building, which was great as the pool was just downstairs.
The lobby layout isn't grand, and the overall feel is a bit dated, but I was pleasantly surprised by how new the room facilities were and how impeccably clean everything was. The minibar had 8 different drinks, two of each, all complimentary.
There are three outdoor pools and one indoor pool. None of the pools are particularly large, and the staff service was quite poor; they wouldn't help lay out towels, nor would they let us take extra towels ourselves. The pool bar service was decent, but the coffee was terrible.
Breakfast was okay. We went to the Western restaurant on the 6th floor for dinner, and the service there was excellent, with reasonable prices.
Overall, I found the stay experience to be very good, but the service in the public areas was just average, and the buggy staff's attitude wasn't great either. There's no valet parking at the entrance. Compared to the 'seven-star' hotel everyone talks about, I'd say this is more like a high-end resort, suitable for locals looking for a staycation. Tourists don't need to make a special trip here.
GGuest UserLobby - Check in was pleasant, lift lobby is quick and air conditioned.
The room level had AC too.
Room - clean, very cold (I like) and the bed and pillows were comfy.
The floor had some torn floor furnishings which ruins the aesthetic but otherwise, its fine.
Food - Breakfast was nice, fried rice and noodles with chicken which the menu changed daily.
There's also corn soup and porridge, some fruits and sliced cakes for desserts.
GGuest UserThe hotel is located quite far from the city center, but it does provide a free shuttle service to and from the airport. It is also not very close to the sea; however, this is not a major issue since swimming is prohibited at the nearby beaches anyway. Additionally, there are no cafes or shops within walking distance of the hotel, which makes the location even less convenient. The prices at the hotel’s cafe are overpriced.
The hotel’s design feels somewhat outdated, but nothing critical. What was truly disappointing, however, was the service. The hotel presents itself as a 4-star property, yet it is surprisingly strict about a very basic necessity — drinking water. Guests are provided with only one bottle of water per person per day.
There is coffee and tea available in the room, but to boil the kettle you need additional drinking water, which the staff refused to provide. They insisted that water had already been supplied during housekeeping and that no more was allowed. We had to keep asking for it as if they were personally paying for it themselves. That was extremely unpleasant.
The tap water is yellow, and there were also issues with the hot water.
Only one person works at the reception desk, which is clearly insufficient for a hotel with this many rooms, resulting in long waiting times. The reception staff are not knowledgeable about nearby attractions and do not assist with arranging tours, suggesting that guests find everything out on their own.
Unfortunately, the overall service was extremely disappointing.
AAnonymous UserCapital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
MMax NikulinGreat hotel, close to the mosque and night market. The only downside is that getting to both the mosque and the night market is quite inconvenient as there are no pedestrian crossings, so you have to dash across the roads.
The rooms are modern and packed with electronics.
The hotel staff were incredibly helpful; they'd call taxis for us through the Dart app via WhatsApp whenever we asked.
The room itself was large and clean. There's a really good coffee shop right next to the hotel, and a supermarket nearby as well.
NNicWangNothing but 5 stars.
Lets start with the location. Not very far from town as you can see from map. Neighbouring local kampung houses. Just below the hotel there is one fine restaurant that looks premium.
Embun doesnt have many rooms, they gave me the room just behind the reception. Dont expect someone to man the counter, just press the bell and Mr Jimmy will come running. A superb friendly and attentivve gentleman.
Room is very comfortable and very clean. Towel provided is clean. Water pressure and great with heater. It is very chilly in the morning if you aretakingt bath. Yes we are facing mangroove swamp and a nice huge river. Best part, TV is great with youtube.
Apart from some board games at common hangout area, there is a pool at the back of the hotel facing the river. U cant really swim, just dip and enjoy the view. N
Parking wise not an isue as there spaces for at least 9 cars.
Now comes breakfast, not your usual hotel buffet, they served your breakfast personally with some nice omelette, local kuih and oranges. Very delicious.
Will i come back again? Yes. Better than J Hotel which I frequent. Although embun doesnt have smart lighting and etc like J hotel where we uses a old school key to access our room, but the human side of Embun wins hands down. Love this hotel.
AAnonymouse2026Overall it was a decent, comfortable stay but nothing particularly memorable or outstanding. The rooms are reasonably spacious as the location is convenient enough for getting around as we had a car.
The staff were polite throughout the stay and check-in was smooth. While we didn’t try the buffet breakfast, we did order from the à la carte menu instead. The food was decent, though fairly standard and not particularly memorable.
Not a bad stay overall.
GGuest UserThis is a little outdated but very well maintained and clean hotel. Buffet breakfast offers a lot of choices, especially deserts.The hotel is located in a very busy shopping area and it's difficult to find a parking spot because hotel doesn't have it's own parking lot except for several spots in front of the main entrance.
LLeon KhwarIt is a spacious room & provided all the amenities. The WiFi connection is on and off. The room is very far from the lift. Cleanliness & breakfast ok. There are some restaurants in the hotel. Fair price. They can send to your room.
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