This is an airport hotel, offering a shuttle bus service and featuring a flight information screen in the lobby, clearly catering to airport travelers. It wasn't very crowded; the whole hotel felt quite empty. It's close to Diegem station, about a 12-minute walk, but it's mostly uphill and downhill, so it can be a bit tiring. The hotel breakfast was great, very rich and satisfying. There's a shuttle bus schedule in the lobby; I took the 8:45 AM bus, which arrived at the airport around 9 AM.
Facilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
This hotel is perfect for an overnight stay. Just a heads up, the Ibis Budget and Ibis are on the same property. Our triple room was only available at the Ibis Budget. The Ibis building has a small restaurant downstairs where you can grab a drink or a light meal. The parking fee seemed a bit more expensive than advertised, I think it was 12 euros? I can't quite remember. The Ibis hotels booked through Ctrip offer great value for money.
The AC in the room that I stayed is broken and there is no way they can fix it and the other rooms are all booked. Luckily it was't that hot on that day. The breakfast in the morning was crazy there are limited table to accommodate all room. The staff were nice and the bar is good. They have shuttel bus to take you and drop off at the airport at specific schedule, make sure to confirm the time with the hotel first.
This is a new hotel, very clean, and gets tidied up daily. The front desk staff are friendly, and there's free coffee. The shower has excellent hot water pressure. It's a 5-minute walk from Diegem station, where IC or S trains run to the city center approximately every half hour. There's also a convenience store just 3 minutes away.
This is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.
Excellent hotel, conveniently located near Zaventem Airport. The reception staff are all friendly and helpful. There's an option for early check-in for an extra €20. It has both underground and outdoor parking, with charging stations for electric cars. The rooms themselves are very spacious and modern, with comfortable beds. I'll definitely be back!!
The hotel was perfect and by the airport with a free shuttle, but trip.com wrote false advertisement saying wrong price of the breakfast and that the hotel did a shuttle from the other far away airport .
please note that the shuttle bus ends at night last one 23:00
This is the hotel I booked for two friends. This hotel is recommended by me sincerely. It is not too expensive in the same type of hotel, but Mövenpick has lived in China. The service is very good and I left a deep impression. This time, the two friends also said it was very good and liked it.
Very Good
115 reviews
8.7/10
Price from
VND 3,217,603
per night
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8.6/10
Very Good
GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GGuest UserThis is a brand new property. The room was nice. We had dinner in the restaurant and the steak was pretty good! This hotel has growing pains. The hotel shuttle never came to pick us up at the airport despite making two calls to the hotel. They said it was due to road construction. BS, I had just driven a rental car from the hotel to the airport. I had to spend $20 on a 5km taxi ride. The next morning the shuttle left the hotel at 7:00 a.m. and was not going to make another run until 8:30 despite a schedule of running every half hour. Unacceptable. So for a very short stay, and that's what this hotel's purpose is, it did not meet our expectations at all. For a major hotel chain, this is well below expectations despite a nice room and a respectable restaurant.
AAnonymous UserThe AC in the room that I stayed is broken and there is no way they can fix it and the other rooms are all booked. Luckily it was't that hot on that day. The breakfast in the morning was crazy there are limited table to accommodate all room. The staff were nice and the bar is good. They have shuttel bus to take you and drop off at the airport at specific schedule, make sure to confirm the time with the hotel first.
YYoGA OnGexcellent enjoying in Belgium next airport hotel , front desk is friendly and hotel rate is affordable
nearby careful express can buy some chocolates for souvenirs...
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
GGuest UserFacilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
GGuest UserThe hotel looks good, but not luxurious. Very close to the train station and there is a grocery store just below the hotel.
The room has two narrow single beds, with a shower room and a separate wc. No refrige. The room is cozy and small, but was fine for one person.
I heard some sounds from the trains, but was not loud.
Overall, it was a good value for money!
GGuest UserThe room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
GGuest UserThe hotel was perfect and by the airport with a free shuttle, but trip.com wrote false advertisement saying wrong price of the breakfast and that the hotel did a shuttle from the other far away airport .
please note that the shuttle bus ends at night last one 23:00
How much is the average rate for hotels with Breakfast in Flemish Brabant?
For hotels with Breakfast in Flemish Brabant, the average price on weekdays is VND 4,391,485, and the average price on weekends (Friday–Saturday) is VND 4,434,981.
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