An older, upscale hotel with facilities and a layout that were top-notch in its time. While the hotel may be older, the service is still excellent! I really liked the butler online service; it's a much better experience than a budget hotel. Our family of three had a very spacious and comfortable stay! It's dry in Changbai Mountain this season, and they thoughtfully provided plenty of water! We really needed it! I haven't drunk this much water in a long time!
The front desk staff were all very warm and attentive during check-in. When we drove to the main entrance, there was no concierge service, and at first, I mistakenly thought it wasn't the resort area. I tried opening the door, and a front desk staff member guided us, confirming we were in the right place. During check-in, they recommended booking the hot springs, which I highly advise against. It's just four outdoor hot spring pools, and the indoor section is very crude. The renovation quality is terrible, with a lot of plaster residue left on the bathtubs, and the showerheads were broken. The room was also very cold. The room originally included a private hot spring for two, and the staff enthusiastically offered to add two more people for an extra 200 yuan. Seeing the condition of the hot springs, only the two children played in them; the adults didn't even go in. I do not recommend it. It felt like the entire hotel wasn't very busy. The IP souvenirs were expensive and of mediocre quality; I don't recommend buying them. Breakfast was more like a 'cha chaan teng' (Hong Kong-style cafe), and the staff and chefs were all in uniform, providing excellent service – very friendly and patient throughout. On the second night, the kids were playing hide-and-seek barefoot in the room, and my little one hurt their foot on something. The child couldn't explain where they got injured. The front desk promptly provided iodine and bandages and arranged for staff to come and check and clean, but nothing was found. We were pleasantly surprised by the peacocks and alpacas. We upgraded to a panoramic view, and the outdoor scenery with forests and streams was beautiful.