Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
Front desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.
The hotel lobby has a nice design, though it's a bit dated. There are plenty of rooms, and the service is decent, nothing exceptional, but fair for the price. The soundproofing in the room is good, allowing for a quiet stay.
I used this hotel because it was close to the airport as I had an early flight the next morning. Breakfast starts at exactly 6am! There aren't many varieties, but they have almond milk and decaf, which was nice! The shuttle bus to the airport is also convenient as it runs every 20 minutes. Atlanta airport is a hub airport and is quite large, so even if you depart an hour and a half before, baggage inspection and other things are crowded, so I recommend leaving 2 hours before boarding!
The son returned home and flew from Atlanta to Amsterdam and needed to stay overnight in Atlanta. A 10-minute drive from the airport, this family happened to encounter anti-racial discrimination riots across the United States and curfews across the city. The bus between the hotel and the airport also stopped, the restaurant was not open, not even breakfast! There is a coffee tube that sells some sandwiches or something. Fortunately, just one night, barely fill your stomach, hurry and leave!
The most satisfactory hotel. The service attitude is good. The design details of the hotel are very stylish. The surrounding environment is very good. I live on the 14th floor. The floor-to-ceiling windows are designed to allow you to see the beautiful sunset. There is a place for breakfast on the first floor, 15 dollars, which is not expensive. All in all, very satisfied.
The room is spacious and bright, and the hygiene is good, but I couldn't find anyone at the front desk. I went downstairs to ask if there was a pair of slippers.
The restaurants and food was amazing! The service was good. The hotel is isolated from safe shopping and entertainment in midtown. If there is no event at the stadium or GWCC, and/or the pool isn't an option, there is little to nothing to do during the stay, i.e., live music or jazz at the bar/lounge, or some form of conservative entertainment passtime. In short, the hotel is too great to be so boring. Unless you hate money enough to blow $250-1000 on a massage, there is literally nothing going on there. Just a disappointing reality for such an elite hotel in a prime downtown local. But if you stay, be absolutely sure to take advantage of the food... it is unbelievably great!
It is a new hotel, so the facilities are complete, more comfortable, not far from the city center, the price is not expensive, very good.
Very Good
101 reviews
8.2/10
Price from
€ 72
per night
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8.0/10
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GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserThis trip was booked to celebrate a birthday for my niece. The customer service was excellent as all of the staff was friendly and accommodating. However, the problem was with the spa service, one of the restaurants (Linger Longer), and construction on the site. My nieces messuage was below average and when asked how her spa service was, she explain that the service she received was below average at best and she was not satisfied. She was compensated by the team that was checking us out at the Spa with half off the service. However, she did not receive the message that she was expecting and was disappointed as this was for her birthday. The second issue was with our dinner at the Linger Longer restaurant. Our appetizer was deliver to us very cold. We informed our server and she apologized and brought us back another appetizer only a couple of minutes before our main course arrived, and the replaced appetizer was only slightly better than the first one they brought out. The main courses consisted for my niece had to be sent back because it tasted sour as if the fish was not fresh. She is not a person that complains much, but the food and the messuage were disappointing, and put a slight damper on her birthday. The last issue was all the construction going on next to where our room was located on the lake view. Because of the construction noise during the day and early morning, it disrupted the piece in that room. I explained this to the front desk and she was very polite and asked if extending our stay for an additional hour would be helpful since we had experienced a few issues with our stay. At this point we had already checked out, so staying an additional hour in the room would not be much of a help, as well as the construction going on. There were good and bad with this stay, as I have explained the problems. However, the lake and the amenities were superb and the courteous staff was fantastic and that helped things from being a failed birthday celebration for my niece.
CCarly loves travel!We had an impromptu stay here when we had a flight cancellation. It was reasonably priced, had a really nice breakfast, and free airport shuttle which was really convenient. Room was clean and spacious. Nice that a couple fast food places were in walking distance for a quick bite. Definitely would recommend this hotel for any airport refugees.
JJohnny B GoodI didn't know anything about airport hotels in Atlanta. I was looking for a convenient hotel with an airport bus. And the Westin was one of them. The airport bus was good, it departs the hotel on the hour and half hour (ie 8pm and 8:30pm and 9pm, etc). The drive to airport is over 10 minutes. I saw some hotels can be accessed by Sky Train. Actually those hotels are easier to access (which I did not know). The Sky Train is free, it leaves every 10 minutes from the airport station, and it's only 1 short stop to the hotels. So that is quicker and easier. I did not realise that before my stay.
The Westin hotel is ok, not the newest but not bad overall. My main problem with it is that it faces a highway and it's quite noisy. I complained that the room they gave me was noisy and I asked to switch to a room that's not noisy. They gave me a room in the other wing of the hotel also facing a highway but a bit less noisy. I did not have the energy to complain again. The shower was ok, not bad. I like the African American woman who was driving the airport bus, she was very polite and friendly and helpful.
I was tired after a long flight to Atlanta. So I wanted to go outside and get some fresh air. I asked them about walking around outside, the response was that it is not really safe to walk outside in the area. But if I wanted then I could walk in the parking lot.
GGuest UserOne room Rm#511 did have TV service. Also, the bathroom non on the sink was very loose water was getting everywhere. However, I was then moved to rm#509. Moreover, despite of that a house keeper by the name of Jay was a tremendous help and host. If I ever come there again, I desire to see him.
GGuest UserFront desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
IicymiThe hotel lobby has a nice design, though it's a bit dated. There are plenty of rooms, and the service is decent, nothing exceptional, but fair for the price. The soundproofing in the room is good, allowing for a quiet stay.
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