This was an ok place. Very nice staff. But the room was iffy. The toilet was about 24inches high…..too low for seniors. Beds were pretty nice. The TV was the worst ever….virtually no channels at all. No sports, no networks, no nothing. I would not choose this again just on the TV.
The facility was lackluster at best. It used to be great. Eco friendly was claimed for not doing daily room service. Hypocritical. There were paper plates, plastic serve where, and poorly working HVAC units. The organization was simply looking to cut down on costs. Similarly, I’ve seen better breakfasts at hotels that cost half as much. Vents in the bathrooms were nonfunctional. The window could only be closed from the outside. I look forward to posting this on yelp unless you make amends.
This hotel was nice. The bed in our room was very uncomfortable though. It was a king that slumped in the middle. Also didn’t like that there was no continental breakfast.
The three bath towels in the room are a bit smelly, and I asked to change a few. The overall facilities of the hotel are relatively old, and the corridors also have a smell. so so.
The hotel is right in the school, the campus is very beautiful, it is the beginning of the school year, and the atmosphere of youth is everywhere. It is great to be young. The furnishings in the hotel are closely related to the school. The price is also suitable after the school starts, it is worth staying!
This hotel was booked when I took my children to school. The overall feeling was still very good. The service staff at the front desk of the hotel were particularly enthusiastic and the breakfast was very good.
The room is very new! It was newly opened in 2018. Especially the heater is set against the wall, which is much better than many previous hotels in the United States, where the heater is placed in the room, facing one of the beds. However, for a family of 2 adults and 2 children, the room is smaller than the hotel room suitable for family vacations. The hotel breakfast needs to be ordered at the bar, and the taste is still good! But because it is not a buffet breakfast, the courtyard brand is like this. It depends on personal preference. The hotel team service is very nice! Maintain the courtyard standard. There are several places suitable for working in the lobby on the first floor! If you are on a business trip, it is great! Thank you!
A very cost-effective hotel, although it has been open for a long time, the maintenance of the room was still very good at the time, at least the sheets were clean and comfortable. The double room is very large, there is a small entrance in the middle of the two beds, there is a certain degree of privacy, it is great for business trips and colleagues to share the room! The brand of bathing is Dove, and the taste is very like.
The only downside is breakfast, there is basically nothing to eat, and the back is eaten outside.
Love this hotel! The staff is very helpful. Rooms are very large because they are suites. Always relaxing and quiet
Great
75 reviews
9.3/10
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GGuest UserThere was a hair on the pillow, and the quilt was not covered by the duvet cover, there was a stain, and the duvet cover was just two single pieces of cloth, and I was always afraid that it would touch the stain. There was no water!
1117715****We were visiting the school, and this was the worst hotel with terrible service! I booked a king-size bed plus a sofa bed, which cost 300 yuan more than a standard room. However, the dark-skinned woman at the front desk was very unfriendly. When I got to the room, I found it was a standard room. I went downstairs to talk to her, and she was full of lies, saying they had upgraded us to two beds because the room I booked was no longer available. We immediately reported it to Ctrip, and another male front desk staff member changed our room. The service at this hotel is just awful! It doesn't live up to Yale's reputation!
GGuest UserThis hotel is really nice and clean. Its design is wonderful. The hotel service team is really nice and friendly. Also, if you arrive at the Train station, you could call their free shuttle service (it is operated by 15:00). The hotel lounge is wide and very cozy. We regret staying only one night at the New Heaven. It is really a recommendable hotel!!!!!!!!!!!!!!!!!!!!!!
The room is also awesome. You can enjoy the harbor view in your cozy room!!! If I return to travel New Heaven, I will definitely choose this hotel.
GGuest UserThe driver took me to the hotel entrance, but I didn't recognize it because the entrance was too small. However, the room caught my eye. It was a retro little shop. There was a small supermarket opened by a Korean, a milk tea shop opened by an Indian, and a ramen shop opened by a Japanese opposite. They all tasted good.
JJohanRTLocation was perfect for us with quick access to Yale University and its nearby restaurants and shopping areas. Housekeeping services are minimum (just refills of amenities, exchange of towels, and garbage emptying) which fit us perfectly.
Only downside is no restaurant but considering the location it was no problem - plus there is a lobby shop for those “emergencies” when you don’t want to walk anywhere.
All staff were very kind and service minded.
MMuhammad Sabir JanLocation is perfect heart of the city. Just walk by Yale University. Rooms are big and very clean. Bathroom is very clear and complete with all needed amenities. Front desk always very friendly and polite. It’s my second time living in Omni Hotel New Haven and will choose again for my next trip.
For those who they love nightlife must live here because it’s just cross the road have best nightlife bars and clubs.
Perfect Hotel I Recommend 100%
GGuest UserI actually loved this place it was clean and service was awesome I did lose my vape(80$) / I left it on the table cuz I told my daughter to grab it and she forgot so when I called they ain’t know where it was so don’t leave nothing smh but overall I would stay again
XXiaoxiaozhi:)The decoration is very tasteful, the service is also very good, the room has a small kitchen bar, microwave, refrigerator, induction cooker and tableware are all available. There is a free washing machine and dryer on the 6th floor. The location is very good, a few minutes drive from the train station and only ten minutes walk to Yale University. There is a popular ice cream shop nearby.
GGuest UserThe hotel was in a great location but it was moldy and amenities were missing from the room, batteries dead in the thermostat, my first room smelled like cigarettes and the carpet was greasy. When I mentioned the state of my room they quickly moved me to another room so that was nice. The most frustrating part about this hotel was the fact that my family members and I asked weeks in advance if we could book rooms on the same floor in the same general area. The hotel agreed but once we arrived they put us on all different floors, opposite sides of the hotel and everything. We tried to make the best of it. My mother and I as well as my cousins met in my aunt's double room daily so we could all be together but a neighboring room made a noise complaint. They would never have had to complain if the hotel had booked all our rooms together as we had requested.
AAnonymous UserThe hotel is right in the school, the campus is very beautiful, it is the beginning of the school year, and the atmosphere of youth is everywhere. It is great to be young. The furnishings in the hotel are closely related to the school. The price is also suitable after the school starts, it is worth staying!
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