JJudith OguI appreciated the location and the cleanliness of the environment. However, the service did not meet my expectations. We experienced an issue with the staff regarding the breakfast rule, which I found unfair, especially considering my positive experiences at other hotels. Based on this, I am uncertain about returning to this branch. I would like to note, however, that the Heathrow branch of this same hotel provided excellent service during my stay in December 2025.
GGuest UserVery nice hotel, clean, tidy and plenty of attentive staff. We used as a base for exploring Jersey so didn't really use the hotel facilities - except the breakfast which was excellent - although for us it would have been nice if breakfast had started a little earlier maybe 7:30am? (it ran from 8am to 10am which was OK). Late on the last evening when packing we found we couldn't open the room safe as it had malfunctioned, it was after 11pm, but it actually showed the hotel staff in a very good light as the receptionist tried her best to help, the restaurant manager said opening the safe was the priority, and eventually after about twenty minutes the porter did manage to open the safe (”mechanically” - but that's another story!), so all was good ...... the problem was the electronic device - hotel staff were excellent and problem was solved! Overall very good, would stay again.
KKimi.DaiI recently had the pleasure of staying at the Grand Jersey Hotel in a stunning Seaview room, and it was truly an exceptional experience. The room offered breathtaking views of the sea, making each morning a delight to wake up to. The hotel exudes elegance and comfort, with impeccable service from the staff who were always attentive and friendly. Every detail was thoughtfully managed, ensuring a luxurious and relaxing stay. I would wholeheartedly rate my experience as 5 stars and highly recommend the Grand Jersey Hotel to anyone seeking a memorable getaway.
GGuest UserBeautiful hotel with excellent amenities, great selection of bars and restaurants to choose from. The hotel and grounds was spotlessly clean. Staff were all very friendly. Only let down was the bed that was as hard as a brick and made a really uncomfortable night's sleep, a shame really as I would have definitely come back again if not for that.
GGuest UserThis is a wonderful hotel in a fantastic location. There is an up hill walk to the hotel I have a knee problems but I made it in 5 minutes. At the front there is a number 15 bus that take you to the airport and to the capital. It also has room for cases. It runs every 15 minuted during the day. Breakfast with a view is wonderful. The one thing that I would like is a walk in shower anf that would make it perfect.
UUtitofonI got the superior room with the sea view which was refreshing. The location is probably the best for the most part of a tourist- close to the city centre and bus station (for going to tourist attractions outside town which would be too expensive with a taxi) as well as very close to the harbour for the Condor Ferry (if you want to visit the other Channel Islands like Guernsey in same trip)
GGuest UserExcellent hotel, front staff very friendly & helpful. Room was clean & everything you would need, ( a fridge would have been handy)
10-15 minutes walk to town & sea front. Breakfast fine & plenty of choice, good evening menu.
Spa was excellent with infinity pool, jacuzzi, cold plunge pool, sauna & steam room at no extra charge.
Would definitely recommend.
AAnonymous UserThe waiters are warm and polite, the room is small, the bed is quite comfortable, I slept well, but the facilities are old. The hotel includes free British buffet breakfast and has access to a gym.
GGuest UserLovely location near the beach and a nice village. Convenient bus stop opposite the entrance. Pool was good but a bit deep for young children. No fans or air conditioning so was really hot at night so didn’t sleep very well. Nice big family room.
WWolfeHad a fabulous stay at the Royal Yacht, our Gold Twin room was really spacious and very clean. The food was excellent especially the breakfasts and the staff were really attentive and helpful.
Perfect location for accessing the local buses and tourist information. Would definitely stay here again.
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