Apartments in Texas, United States

I arrived after having travelled a long distance. I was greeted by the front desk lady, and I then proceeded to access my apartment. I unpacked my items and tried to connect to the Wi-Fi using the instructions, I also tried to adjust the air conditioning to make the room slightly cooler as it was warm and not blowing cool air - this did not work. I could also not connect to the Wi-Fi therefore I could not use the television. (The television required I connect to the wifi to use the chromecast, to watch anything at all). I messaged the front desk lady and she came upstairs and tried to fix the air conditioning (without much of an apology). She also advised me to connect to the Wi-Fi of a neighboring apartment. However I later discovered this meant the tv still would not work. She could not get the air con to cool down it was around 8:00 PM by this time, and I had not eaten any food since travelling, and as Sonder do not have any food in the kitchen for new guests she vaguely told me that she would get an engineer to come and have a look at it but said she did not know when this would be. Obviously I did not want to leave the apartment because an engineer may need to come and look at the air con so this was difficult - because she was extremely vague and said she 'didn't know' when the engineer was coming. At no point did she apologize profusely and clearly say that's fine you can leave the apartment, they will access anyway. I did go out in the end and no-one came to fix it. The next the next morning I reached out to Sonder on the app directly to ask what the situation was and when the engineer was coming? As I still did not have Wi-Fi or television and I was still unable make my apartment cooler. I had not slept very well that night because the room was not cool. Once I messaged on the app she appeared quickly, so I assume it is her management team that I reach when I message on the app? She later during the trip told me not to 'chime in on the app' if I have requests!! She then came back to my room and told me that I was moving rooms. Again no apology. She did not offer a bell boy or any assistance for all of my bags - bearing in mind all of the items I'd unpacked. She just told me where the room was an that she left the door open and that was all. I was obviously very tired by this point as I hadn't slept well and I had no apology. Disgusting service. Once I accessed my new apartment, the view through the windows of the apartment and saw that I was overlooking the swimming pool. (To my knowledge and from what I had researched I understood this was the 'Waterproof Dallas rooftop pool' which hosts late night DJ events from Thursday to Sunday every week.) To be honest looking back now I realise it was the community pool on the 4th floor which I was overlooking which is very quiet however I was very tired and I did not know this, so I messaged Sonder saying that I did not want to be in a room which overlooked a loud party pool, and obviousl

I stayed at the Element in 2019 when it was a new property and had a great experience. It still is on the nicer side and close to Love Field. Room was clean. The Element hotel and adjacent Aloft hotel (it is connected with a common entrance) is in need of a basic refresh in the common areas and hallways. My window shade was broken but overall room was immaculate and great bed. Breakfast was so-so, just a pan of scrambled eggs and sausage patties. No cutup fresh fruit on yogurt bar, just a basket of apples and oranges. No orange juice, but had apple and cranberry. In 2019 they had a chef who made an omelette for you, apparently that is a thing of the past. Was disappointed in the front desk person at the Element, was sitting down with winter hat and jacket on when I checked in, did not get up to greet, performed duties perfunctory. Didn’t offer up any hotel info—breakfast hours, bar hours, fitness center, had to ask. On the Aloft side—one of the receptionists was relaxing on the couch the first night and concentrated on her phone. Next day receptionists (four) seem to be more interested in laughing and joking with each other versus paying attention to customers and duties. Jy example was not recognizing when a van driver was late, though they said to be in the lobby at a specific time he was not. (I needed a ride to Southwest headquarters and had to repeat myself to three different reception hosts as to where I was going. ) Professionalism and commitment to customer service, training, more management oversight definitely needed on property.

I arrived after having travelled a long distance. I was greeted by the front desk lady, and I then proceeded to access my apartment. I unpacked my items and tried to connect to the Wi-Fi using the instructions, I also tried to adjust the air conditioning to make the room slightly cooler as it was warm and not blowing cool air - this did not work. I could also not connect to the Wi-Fi therefore I could not use the television. (The television required I connect to the wifi to use the chromecast, to watch anything at all). I messaged the front desk lady and she came upstairs and tried to fix the air conditioning (without much of an apology). She also advised me to connect to the Wi-Fi of a neighboring apartment. However I later discovered this meant the tv still would not work. She could not get the air con to cool down it was around 8:00 PM by this time, and I had not eaten any food since travelling, and as Sonder do not have any food in the kitchen for new guests she vaguely told me that she would get an engineer to come and have a look at it but said she did not know when this would be. Obviously I did not want to leave the apartment because an engineer may need to come and look at the air con so this was difficult - because she was extremely vague and said she 'didn't know' when the engineer was coming. At no point did she apologize profusely and clearly say that's fine you can leave the apartment, they will access anyway. I did go out in the end and no-one came to fix it. The next the next morning I reached out to Sonder on the app directly to ask what the situation was and when the engineer was coming? As I still did not have Wi-Fi or television and I was still unable make my apartment cooler. I had not slept very well that night because the room was not cool. Once I messaged on the app she appeared quickly, so I assume it is her management team that I reach when I message on the app? She later during the trip told me not to 'chime in on the app' if I have requests!! She then came back to my room and told me that I was moving rooms. Again no apology. She did not offer a bell boy or any assistance for all of my bags - bearing in mind all of the items I'd unpacked. She just told me where the room was an that she left the door open and that was all. I was obviously very tired by this point as I hadn't slept well and I had no apology. Disgusting service. Once I accessed my new apartment, the view through the windows of the apartment and saw that I was overlooking the swimming pool. (To my knowledge and from what I had researched I understood this was the 'Waterproof Dallas rooftop pool' which hosts late night DJ events from Thursday to Sunday every week.) To be honest looking back now I realise it was the community pool on the 4th floor which I was overlooking which is very quiet however I was very tired and I did not know this, so I messaged Sonder saying that I did not want to be in a room which overlooked a loud party pool, and obviousl

I stayed at the Element in 2019 when it was a new property and had a great experience. It still is on the nicer side and close to Love Field. Room was clean. The Element hotel and adjacent Aloft hotel (it is connected with a common entrance) is in need of a basic refresh in the common areas and hallways. My window shade was broken but overall room was immaculate and great bed. Breakfast was so-so, just a pan of scrambled eggs and sausage patties. No cutup fresh fruit on yogurt bar, just a basket of apples and oranges. No orange juice, but had apple and cranberry. In 2019 they had a chef who made an omelette for you, apparently that is a thing of the past. Was disappointed in the front desk person at the Element, was sitting down with winter hat and jacket on when I checked in, did not get up to greet, performed duties perfunctory. Didn’t offer up any hotel info—breakfast hours, bar hours, fitness center, had to ask. On the Aloft side—one of the receptionists was relaxing on the couch the first night and concentrated on her phone. Next day receptionists (four) seem to be more interested in laughing and joking with each other versus paying attention to customers and duties. Jy example was not recognizing when a van driver was late, though they said to be in the lobby at a specific time he was not. (I needed a ride to Southwest headquarters and had to repeat myself to three different reception hosts as to where I was going. ) Professionalism and commitment to customer service, training, more management oversight definitely needed on property.

I arrived after having travelled a long distance. I was greeted by the front desk lady, and I then proceeded to access my apartment. I unpacked my items and tried to connect to the Wi-Fi using the instructions, I also tried to adjust the air conditioning to make the room slightly cooler as it was warm and not blowing cool air - this did not work. I could also not connect to the Wi-Fi therefore I could not use the television. (The television required I connect to the wifi to use the chromecast, to watch anything at all). I messaged the front desk lady and she came upstairs and tried to fix the air conditioning (without much of an apology). She also advised me to connect to the Wi-Fi of a neighboring apartment. However I later discovered this meant the tv still would not work. She could not get the air con to cool down it was around 8:00 PM by this time, and I had not eaten any food since travelling, and as Sonder do not have any food in the kitchen for new guests she vaguely told me that she would get an engineer to come and have a look at it but said she did not know when this would be. Obviously I did not want to leave the apartment because an engineer may need to come and look at the air con so this was difficult - because she was extremely vague and said she 'didn't know' when the engineer was coming. At no point did she apologize profusely and clearly say that's fine you can leave the apartment, they will access anyway. I did go out in the end and no-one came to fix it. The next the next morning I reached out to Sonder on the app directly to ask what the situation was and when the engineer was coming? As I still did not have Wi-Fi or television and I was still unable make my apartment cooler. I had not slept very well that night because the room was not cool. Once I messaged on the app she appeared quickly, so I assume it is her management team that I reach when I message on the app? She later during the trip told me not to 'chime in on the app' if I have requests!! She then came back to my room and told me that I was moving rooms. Again no apology. She did not offer a bell boy or any assistance for all of my bags - bearing in mind all of the items I'd unpacked. She just told me where the room was an that she left the door open and that was all. I was obviously very tired by this point as I hadn't slept well and I had no apology. Disgusting service. Once I accessed my new apartment, the view through the windows of the apartment and saw that I was overlooking the swimming pool. (To my knowledge and from what I had researched I understood this was the 'Waterproof Dallas rooftop pool' which hosts late night DJ events from Thursday to Sunday every week.) To be honest looking back now I realise it was the community pool on the 4th floor which I was overlooking which is very quiet however I was very tired and I did not know this, so I messaged Sonder saying that I did not want to be in a room which overlooked a loud party pool, and obviousl

I stayed at the Element in 2019 when it was a new property and had a great experience. It still is on the nicer side and close to Love Field. Room was clean. The Element hotel and adjacent Aloft hotel (it is connected with a common entrance) is in need of a basic refresh in the common areas and hallways. My window shade was broken but overall room was immaculate and great bed. Breakfast was so-so, just a pan of scrambled eggs and sausage patties. No cutup fresh fruit on yogurt bar, just a basket of apples and oranges. No orange juice, but had apple and cranberry. In 2019 they had a chef who made an omelette for you, apparently that is a thing of the past. Was disappointed in the front desk person at the Element, was sitting down with winter hat and jacket on when I checked in, did not get up to greet, performed duties perfunctory. Didn’t offer up any hotel info—breakfast hours, bar hours, fitness center, had to ask. On the Aloft side—one of the receptionists was relaxing on the couch the first night and concentrated on her phone. Next day receptionists (four) seem to be more interested in laughing and joking with each other versus paying attention to customers and duties. Jy example was not recognizing when a van driver was late, though they said to be in the lobby at a specific time he was not. (I needed a ride to Southwest headquarters and had to repeat myself to three different reception hosts as to where I was going. ) Professionalism and commitment to customer service, training, more management oversight definitely needed on property.