Hotels With Spa in Riyadh Province, Saudi Arabia

The room was quiet big and spacious. The location was great. Breakfast needs alot of attention needs improvement, not much choice to choose from and the quality of food was not even up to the mark. The amenities in the room were of poor quality, the iron in the room was a simple one (no steam iron available) the shampoo n stuff was of very poor quality, the tv in the room was not working properly. I requested the reception to arrange a taxi/ cab to the airport which he simply denied thank GOD i had the cream app other wise i would have struggled to get a ride towards the airport.

Unfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation. Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience. I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.

[”The National Library is directly opposite, and the subway station entrance is just 50 meters to your right as you step out. It's incredibly convenient for transportation.”,”The breakfast selection was very limited and not tasty.”,”The air conditioning was very noisy.”,”The room was quite spacious and reasonably clean.”]

It was good hotel but only things they should focus on the customer service like receipts, if you try to reached them at night it's difficult to get them, they ignore customers calls without getting back to the customer while calling. Also while checking out I've requested them to check.the minibars if there's anything missing there were very slow to check it and I was waiting for more then 5 minutes. I think they should train them professionally so that hotel standard increases more.

Overall, the hotel was okay. The location is convenient, very close to the metro, which made getting around easy. On the downside, the room was missing some basic amenities: there were no bathrobes at all, towels were provided only for one person, and the dental kit was also for one person, even though the room was booked for two guests. In addition, the reception staff could have been more welcoming. On the positive side, the breakfast was quite good, and the chef preparing omelets and waffles was very kind and friendly, which made the morning experience more pleasant

The room was very large and comfortable, and the location was excellent! The front desk service was also very good!

The service is getting bad year after year Internet is very bad Rooms are clean and spacious But the services are not worth the value paid Very expensive

Among the hotels I have stayed in during this trip to Saudi Arabia, this one is generally cost-effective. The attitude of the hotel service staff is quite good. I feel that Saudi Arabia has hired many foreigners to serve them. In the hotel, I saw employees wiping the railings and floors bit by bit with rags.

A clean, modern hotel. Although the suite is large, the bathroom and sink are small, lacking things like toothbrush holders and clothes hangers. The lighting behind the TV in the living room is very bright and cannot be turned off, making it quite bothersome.

Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍 On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎