Hotels With Spa in Riyadh Province, Saudi Arabia

The location is great and the underground parking is spacious, which is a plus. The hotel is new, so it's very clean. The room was also large and clean, but almost unnecessarily spacious. The downsides were that check-in was incredibly slow. On top of that, they assigned me a room that hadn't been cleaned, so I had to go back down to the front desk to switch rooms. Also, the breakfast was really disappointing and didn't live up to Best Western standards. If only the breakfast could be improved, I'd want to stay here every time I travel for business.

Unfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation. Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience. I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.

The reception that check me in is very rude but staffs are very supportive. The breakfast is so plain not worth money.  The hotel is in good location , big room and clean. 

Good hotel and amazing reception, clean and affordable, no issues with it , am taking here about business traveler’s but if you looking for more then you might be not happy as it’s more good for that reason .

I've been using Trip.com for years, and this is the first time I've ever left such a negative review. I checked in late at night, only to find the door lock was ridiculously broken, almost falling off. When I went downstairs and immediately asked for a room change, the front desk acted as if they hadn't heard me, saying they'd send someone to fix it right away and told me to go back upstairs. Even though they managed to drill the nail back in, it felt like it would fall off again with just a push from the outside. I contacted Trip.com, and I overheard the front desk telling their customer service on the phone, 'It's OK. OK, just the safety lock.' Later, they told me it was fixed and to go back up. Throughout the entire negotiation process that evening, there wasn't a single apology. Is this what the Mercure brand has come to now? With the help of Trip.com customer service (Yanzi), I finally got a room change, utterly exhausted. I don't understand why they wouldn't switch rooms when there were clearly other rooms of the same type available. After a ten-hour flight, and no rest – who could give a good review? By the way, Yanzi was truly efficient and excellent at communication, a stark contrast to the speechless hotel staff. P.S. The location is excellent. Subway and supermarket are all conveniently available. Breakfast is around 100+ riyals; it's filling and even has congee, but it's not worth purchasing separately.

The room was very large and comfortable, and the location was excellent! The front desk service was also very good!

Very beautiful and clean, and the rooms are tidy. There's also parking available. However, I couldn't find the pool, and the location is very crowded.

Among the hotels I have stayed in during this trip to Saudi Arabia, this one is generally cost-effective. The attitude of the hotel service staff is quite good. I feel that Saudi Arabia has hired many foreigners to serve them. In the hotel, I saw employees wiping the railings and floors bit by bit with rags.

اقامه رائعه مريحه المكان نظيف جدا وخدمه ممتازه اشكر جميع العاملين

Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍 On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎