TTess BBOn the day of checking-in, we found hair and stain marks (mud?) on the bed covering on both beds, however after showing the receptionist the photos, they took it seriously and reacted fast. The room got cleaned while we were out. They provided us with the complimentary breakfast for two as a courtesy compensation. With their positive attitude and efficient responses and reactions, we were happy to think that it was just an accident.
There must be some sort of car racing going on in New Plymouth on the day of our second-day stay. As we were waken up early in the morning, before 7am, by lots and lots of noises coming from the running of car engines that was so close to us. As we opened up the curtains to see what was going on, we then shockingly saw many racing cars were just lining right in front of the hotel main entrance, getting some sort of registration or something as you can see there was a table and some staff there doing something. Therefore, racing cars kept coming in more and more, and the annoying noises were constantly heard from the engine and people’s talkings over and over until around 7:30am. Honestly, we were quite unhappy about that! Visitors coming to stay at a hotel hoping to have some good rest, not expecting to be waken up early in the morning in that way. If they have arranged this type of event, they should have let all other guests know of this in advance when the booking was made to ensure that they are prepared or willing to take it. Therefore, with this thing happening that morning, I am not sure if I would want to go back to this place or not. Sorry to say that but I didn’t feel well after being waken up that early with constant noises and didn’t feel any respect in the situation.
Hopefully to see some improvements there.
GGuest UserWe went to New Plymouth for a weekend and stayed with Novotel New Plymouth. We had an excellent experience with them, the staff was very friendly and helpful and the room was modern and clean. We will definitely stay with them again.
AazizRMExcellent building setup. We took more than 10 minutes to cover all the areas namely reception, restaurant, garden & relaxation and easy section.
The front desk staff were friendly and helpful.
The only minus was going to our room on the first floor using the stairs only. The front desk was however willing to call for help. Thanks.
GGuest UserGood price for 5 nights. As I mentioned at reception the room service staff replaced towels that were hung up and which I was happy to use again (contrary to what it said on the card in the bathroom and is now standard practice in most hotels). That was an extra 4 towels to the laundry over 5 days for one room - this all adds up - I am just thinking of the planet and also the autolodge laundry bills!
SSHILIThe hotel is good and convenient. The following coffee restaurant is convenient for breakfast. The price is right. The taste is not bad. Everything is suitable. It is also good to go out shopping.
LLauraThe room is very good and the view is very good! The restaurant next to the hotel front desk is very delicious! ! It's a pity that dinner is open on weekends, the chicken pancake and avocado toast for breakfast are super delicious, and there are lambs on the grass next to it.
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