They stay was great. The first night I had an issue with the AC and they had a repair man by the name of Alex, I believe. He was able to fix the issue and I no longer had a hard time sleeping in the room. They are amazing! I would definitely recommend and stay in the future. Thank you.
Upon arrival, the staff tried to charge us an additional fee for early check-in without even checking our reservation first. In reality, our reservation had been active since the day before. The room didn't have a hairdryer. Furthermore, when we were leaving, the only elevator was out of order, so we had to carry our luggage down the stairs. It's worth mentioning that the hotel offers an airport shuttle service. However, the hotel didn't respond to any of the messages we left through Trip or the emails we sent, so we were never able to arrange a pick-up. The location is good and convenient, about a 10-minute drive from the airport. I would only recommend it if you need to get to the airport quickly.
Hotel near Austin City Center,Austin100% of visitors choose this area
Eeddie.is.here2026.03.14
The hotel was in the best location downtown. I was able to easily find street parking next to the hotel with the city meter. I stayed Sunday and parking was free but the main entrance was locked due to construction I believe. My only “complaint” is having to access the room via another hotel, but it was manageable. I was able to walk to popular spots like 6th street in minutes and walked to the Moody Center for a concert. There were many places to visit nearby with many attractions nearby. Overall great hotel!
First time to stay at this hotel, and I will definitely be back. The front desk staff were very friendly and accommodating. My room was spacious and clean. I had an excellent view of the water , The breakfast choices were better than I’ve seen in other hotels.
Hotel near San Antonio City Center,San Antonio100% of visitors choose this area
GGuest User2025.05.27
Overall good, convenient to go out, go to the river walk at night, watch the San Antonio church light show, walk, also visit the Alamo Battle Site, go to the 18th century Spanish Missionary Historic Site Park, good 👍, the hotel parking almost got oolong, the parking space next to the hotel wall belongs to the platinum member, And the road at the entrance of the hotel ⬆️ belongs to one-way traffic. On the right hand side of a red light, there is a Dameile fast food restaurant next to the parking space for ordinary customers. If you park on the edge of the wall, you will attract a police car to issue a ticket.
I originally selected a room and was given something different without any explanation. When I did inquire about it the staff member was very nonchalant.
Had paid $14 extra for parking and all the parking was the same. Never said anything about paid parking and a $50 deposit. I wish all this was put in writing up front. So when I paid for the room, plus parking, and a extra deposit in ONE transaction.
The room was great, wonderful view, bed/bedding was comfortable, shower was amazing.
Customer service in the morning wasn't all that great.
Hotel near San Antonio City Center,San Antonio100% of visitors choose this area
GGuest User2025.12.30
The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.
The hotel was okay, with a basic American breakfast and an alright stay overall. I had to deposit $100 while checking in and I faced no issues in getting the deposit repaid after checking out.
But, there was a moldy smell everywhere and the rooms were a bit dark. If they fix these things, it could make staying there much better.
Excelente Hotel, servicio excelente, recepcionista bilingüe, la habitación muy cómoda, tiene una pequeña cocineta, refrigerador y microondas. Tiene los servicios de productos de higiene Shampoo, Acondicionador, gel de manos y crema corporal. Cuarto Vestidor, escritorio de trabajo y cómoda para guardar tus artículos personales. En las instalaciones hay alberca, centro de lavado. A cualquier hora en recepción puedes tomar café.
Great
91 reviews
9.1/10
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7.5/10
It was a great location. Very accessible to downtown and nearby attractions, however the cleaning services could've done better in refilling stuff in the toilet. Over all, the stay was okay.
Everything was perfect the clerk at the front desk was very helpful and polite 10 out of 10 costumer service breakfast was delicious and kitchen staff really nice our room was very clean
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