Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.
The location of the motel was good. Easy to find and get to. The rooms were clean and the air temperature was comfortable when we walked in the room. The rooms are nice sized. The breakfast that is included was good.
It's a nice plaza with everything from restaurants and supermarkets. The whole neighborhood looks a bit classy. The gym and swimming pool are good, a good choice on the way to Milwaukee
Stayed here for our trip to Medieval times. It was near the venue. Staff were friendly and gave cookies for each room. I was disappointed that they didn't have the room I requested available and so had to stay in a different type of room.
A new hotel in the suburbs of Chicago, with free parking and convenient surrounding shopping and dining. The hotel is newly renovated and the service is very good👍
Very clean hotel and nice staff. The room was rather small (but good enough for two people)
We stayed for four days in total, the nights were very quiet except for one night where we heard bar music playing from several blocks away. The hotel is close to the HMart.
The lack of a kettle (in the common area or in the room) is not a deal breaker as you can use the microwave (in the common area). I wished the combination safe was larger, as neither my laptop nor tablet could fit, so we travelled with our devices which made walking very tiring.
The bathrooms are nice, well-lit and spacious.
The hotel is well maintained and clean. The indoor pool is still available when we stayed. Self laundry is $1.5 per load which is reasonable. The breakfast is simple with scrambled eggs, sausage, yogurt, bagels, bread & fruits daily.
The room with regular every 3 daily cleaning and we only stayed 3 nights so not sure the service. However, we requested the house keeping to clean our dust bin on day 1, there is no issue.
It’s quite and nice environment with 3 eateries around the corner. It’s 10 mins Uber to Orland Square Mall. So we are happy with the stay in our king suites.
Breakfast and location was great. It was newly renovated which is good. The only thing is there was stain in the bathtub. Other than that everything was good.
Very Good
96 reviews
8.2/10
Price from
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per night
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9.1/10
Great
GGuest Uservery beautiful suite. friendly staff. very clean and very big suite. love it. i look forward to staying here again next time i have a convention in rosemont, il. very beautiful suite looovvveee it very, very, very much.
MMarkliThe location is fantastic, right next to a subway station. There are tons of malls and restaurants nearby, and you can even walk to tourist attractions and sightseeing areas. Plus, I got a better deal on the hotel through this booking than on Hilton's official website.
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
JJamesThis place is excellent if you’re a stressed out business traveler, looking for a good rate, and if you’re willing to manage your own transportation from the airport and back, but the amenities after a long late night arrival waking up the next day, sitting in the hot tub having a swim in the pool and a steam and a sauna along with an icy cold shower afterwards just recharges you after a long business trip, especially if you international like me I wouldn’t necessarily call it family friendly, but it’s definitely good for entrepreneur business travel if you can get a good rate otherwise there are other hotels out there if you can’t get a good rate. The rooms are not specifically special compared to the competition, but it’s an a quieter area and the fitness and aquatic amenities are what makes the difference for me as I have back problems and after a long international flight all I wanna do is get in the hot tub or take a steam or sauna. I’m needing an airport shuttle. I would not recommend this hotel and if you aren’t willing to risk having to pay a premium for a car service or Uber then do not book here. I wish I could stay at this hotel long enough to enjoy all of their amenities as they are really good, but as breakfast is not included, it can be a pricey for what you get when you compare it to other hotels in the area and hotels closer to the airport. Yet as long as I can get a good rate on this hotel, I will keep going back as I frequently travel international for work and just having the peace of the secluded area and the steam room and sauna make it a huge selling feature for me as they really assist my rejuvenation after a long day or more of travel. 
FFazal IOverall, my recent stay at this hotel was a positive experience. The staff was incredibly friendly and accommodating, making me feel welcome from the moment I arrived.
The location of the hotel was excellent, with easy access to restaurants in walking distance for dining. Despite being so close to these amenities, the hotel itself remained peaceful and quiet, allowing for a restful night's sleep.
The room was spacious and well-maintained, with all the necessary amenities for a comfortable stay.
The breakfast provided by the hotel was basic but satisfying, with a decent selection of options to choose from.
Airport shuttle and price was the main reasons I chose this hotel.
Overall, I would recommend this hotel for its convenient location, friendly staff, and comfortable accommodations.
GGuest UserWatch for parking fees when booking this hotel. They charge approx $33.00 per night for parking. That was a surprise for us when we arrived at the hotel since the parking used to be free. We were staying there for 3 nights, so it would be an additional $100 expense. The manager was able to give us a promotional code, but you have to give your info to a 3rd party vendor to get that. On top of that, the parking lot was infested with huge rats. On Friday night, we had to park farther from the hotel entrance because the parking was pretty full, and the rats were running around the parking, near the dumpster. My family and other guests were scared to walk to the entrance because of that, and there was no other way to avoid walking by the bunch of rats . It was a really bad experience.
The room was clean and spacious.
GGuest UserEverything was fine, but the restaurant was closed for a private event at dinner so I ate at the bar. Gym is split in to 2 locations which I found a bit odd!
GGuest UserThe hotel itself was decent. However, Ctrip completely failed to inform me that, besides the $15 city tax, there was also a $4 miscellaneous fee, and what's even more infuriating, a compulsory $25 charge. The staff member who checked me in deliberately withheld this information. After checking out, my card was then hit with exorbitant charges.
GGuest UserWe booked a room that unfortunately was for the wrong dates through a third party. We were told by the third party that they would refund us but that the hotel had to release our reservation. We called them immediately after realizing the dates were wrong which was within an hour. The reservation was for two days from then. The hotel said they would not cancel it. They charged us almost $600 for a room we did not stay in and called in advance to explain our situation. They also did not allow for us to change the days to the days we were actually looking for. While the hotel is lovely and the staff was pleasant even delivering the bad news I won’t be looking to book with them again.
WWee PengAll the receptionist are very friendly and smiling face. There is one popular shopping mall Target nearby walking distance of 15 mins. The spread of the bf do not has much choices but acceptable. The hotel is nearby the airport, you can see the flight landing from far.
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