It took about two hours to get the access codes for the room and the hotel. During this time, I was denied the Wi-Fi password (they said it would come with the other codes). Meanwhile, attempts to reach staff on the only number provided in the contacts for 20 or 30 minutes were unsuccessful (no one answered). Without a reception desk, there was simply no way to contact the hotel in this situation, and I couldn't figure out where the staff member physically was during that time. The only available person I could find was a barista in a mini-coffee shop, who couldn't help me at all and just suggested I keep calling the number. The staff member never called back themselves, meaning missed calls aren't checked (or are ignored). They finally picked up on the 4th attempt. After that, the code issue was resolved instantly. According to the staff member, the delay was caused by a system freeze. This means if they had monitored the whole process during check-in, this situation wouldn't have happened. On the plus side, physical access to the room was granted immediately with the staff's own code. Thanks for that, I didn't have to sit in the lobby for two hours.
The room is clean, the lingerie is fresh , well smelled, there is all the tiny dressing, shoes, smooth board, utensil, shampoo, soap, air conditioner, hairdress and tooth brush , water bottle 0.5, tea cafe tea , next dining room and of course all the pleasures on the embankment , all next to you.
Pros:
The breakfasts are really great — a variety of fruits, meats, fish. There are fresh juices, good coffee. The quality is above average. The mattresses and bed are comfortable. The room on the 10th floor had a heater — it helped dry clothes after walking in the humid climate of Vladivostok.
Cons:
The main discomfort was moving. Every time, when extending the stay, you had to vacate the room and move to another, even if the same category was booked. This took time and created inconvenience — things were packed in a hurry, some remained damp.
The hotel positions itself as a 4-star, but in fact — a solid 3+. The rooms have not been renovated for about 15 years. The doors and walls are tired.
I was also surprised that when booking through a Chinese website, they provide a higher room category, although in the Russian system it is considered the same. This creates a feeling of double standards.
Bottom line:
If you book in advance at the reduced price (~3000₽), this is an acceptable option. At full price, it's rather overpriced. The staff is polite, but the system for handling extensions needs to be revised.
⸻
The location is very good. It is very convenient to go anywhere in the city center. The service staff is also very warm and patient. It is next to the train track. Downstairs is the bar. It is a little noisy at night. It is not suitable for light sleepers.
The room is not small, facing the bay, the view is good. But the breakfast is too simple and there is no choice but to be quantitative. Obviously, you can go directly from the hotel to the place where you eat breakfast, and it is unreasonable to let the guests circle from the outside.
9 reviews
6.6/10
Price from
SEK 781
per night
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