The location may be inconvenient,
but it's a great place for healing purposes.
The food is delicious and the view is amazing.
There are many stars in the evening, and in the summer, you can enjoy the pool, which seems even better. The hot springs in the hotel are free, and when there aren't many people,
I was alone and took a picture of the bath.
It felt like a private bath because I could enjoy it alone.
The hot springs while looking at the sea were the best.
The hot springs are open from 5 AM to 12 AM.
I'm so happy that they operate.
And most of all, the staff were really kind.
I was impressed that they greeted me from the time I arrived at the hotel until I left.
Despite the rainy weather everyone seemed really friendly and easy going. The staff took great care of our needs and was really attentive.
Even though we dont speak Japanese, communication was possible. Some people of the staff also spoke English.
The room and amenities were great and clean.
First, we loved the onsen and its services, where we soaked in three pools of different temperatures, sweated in a sauna, then alternately cooled ourselves in cold baths.
Second, room services were excellent despite its furnishings seemed to be run down a bit.
Third, its location is central to travel most places of interest, which spreads out in Kagoshima Prefecture.
The chicken rice for breakfast was delicious. The sea view is wonderful. There was no drinking water pet in the refrigerator. It would be nice if it was also at the front desk with the menu images for breakfast and dinner.
Nice and comfortable resort; beautiful beach; first time experience hot sand bath in the hotel. Really enjoy.
We are very lucky to have a passionate Taiwan trainee at the reception to help us going around the resort as we don't speak any Japanese.
The breakfast buffet is delicious with many choice.
Definitely would like to visit again and spend more days there next trip
This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
This hotel has been newly renovated.
It offers a magnificent view of Mount Takachiho.
The air was fresh, the hotel was clean, and the bedding was comfortable. Breakfast and dinner were very satisfying, but the beverage selection was a bit disappointing. The large public bath was spacious, so I enjoyed it leisurely.
But they brought a lot of older boys to the women's bath, which was a bit inconvenient. ^^;; Overall, I was satisfied!
The hotel staff was very polite and warm, took the initiative to take pictures for us, and instructed us to take pictures on the hotel's trail to the beach. The food is very delicious, the meal is Kaiseki buried, and the breakfast is a Japanese set meal. The outdoor style is facing the sea and the scenery is beautiful.
Very Good
11 reviews
8.5/10
Price from
MYR 246
per night
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8.9/10
Very Good
ええりぽんI used this hotel for a short trip with my husband after work (we wanted to go to Kirishima Shrine)!
First, we were given a welcome drink of sweet potato shochu and tea, typical of Kagoshima, and everyone was having a good time. I also had some tea, and the staff were very polite and I felt that they were proud of the hotel. ^_^
First, we went to the family bath, and it was a very relaxing space where we could relax.
There was a coffee meal set, and I had never made my own coffee, but I was able to spend a relaxing time enjoying delicious coffee! The wonderful tools make it a picture. ♪
The large public bath was also okay. I went there thinking it would be just normal and clean, but it was very Japanese and stylish, and had a different atmosphere from the hotel's front desk and rooms, and it was very nice! There were several types of amenities to choose from, such as shampoo, and I thought, wow! I wanted to try this! I was happy.
My husband is tall. I wrote that in the comments section, and they prepared loungewear in a larger size for us, and we had a much more enjoyable time than we expected!
My husband doesn't go to hot springs very often, but
it was so good that I forced him to go, and he was so happy too! (*Ü*)♡
I'm really glad we were able to make some good memories♪
GGuest UserThe location may be inconvenient,
but it's a great place for healing purposes.
The food is delicious and the view is amazing.
There are many stars in the evening, and in the summer, you can enjoy the pool, which seems even better. The hot springs in the hotel are free, and when there aren't many people,
I was alone and took a picture of the bath.
It felt like a private bath because I could enjoy it alone.
The hot springs while looking at the sea were the best.
The hot springs are open from 5 AM to 12 AM.
I'm so happy that they operate.
And most of all, the staff were really kind.
I was impressed that they greeted me from the time I arrived at the hotel until I left.
OOliveycThis hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
GGuest UserNice and comfortable resort; beautiful beach; first time experience hot sand bath in the hotel. Really enjoy.
We are very lucky to have a passionate Taiwan trainee at the reception to help us going around the resort as we don't speak any Japanese.
The breakfast buffet is delicious with many choice.
Definitely would like to visit again and spend more days there next trip
ZzizibehappyA hot spring hotel near the sea, a ten-story Japanese-style sea view room, with an unobstructed sea view outside the window, the scenery is very good. I gave you a sand bath coupon for the hotel's own sand bath hot spring, so you don't even have to go to the Sand Le Hall.
The specialty of Ibusuki is the sand bath. You can’t take pictures, so just use the pictures on the official website to take a look. You can soak for ten minutes at most, half the amount for children, and a staff member will wake you up when the time is up.
The swimming pool is open during this season.
The hotel has a free shuttle service to Ibusuki Station in the morning, leaving at 9 a.m. and 10 a.m. You need to make a reservation one day in advance. Dinner was Satsuma cuisine, which was exquisite, with fresh ingredients and delicious taste. Breakfast is buffet style.
The Iwasaki Hotel next door actually had small fireworks on 8.12 nights, and I was lucky enough to catch them.
The foreign girl at the front desk speaks very good English. She introduced herself as an expatriate from Dubai who has been working in Japan for 5 years. Now she speaks Japanese better than English 🙂
GGuest UserFirst, we loved the onsen and its services, where we soaked in three pools of different temperatures, sweated in a sauna, then alternately cooled ourselves in cold baths.
Second, room services were excellent despite its furnishings seemed to be run down a bit.
Third, its location is central to travel most places of interest, which spreads out in Kagoshima Prefecture.
GGuest UserDespite the rainy weather everyone seemed really friendly and easy going. The staff took great care of our needs and was really attentive.
Even though we dont speak Japanese, communication was possible. Some people of the staff also spoke English.
The room and amenities were great and clean.
GGuest UserThe hotel staff was very polite and warm, took the initiative to take pictures for us, and instructed us to take pictures on the hotel's trail to the beach. The food is very delicious, the meal is Kaiseki buried, and the breakfast is a Japanese set meal. The outdoor style is facing the sea and the scenery is beautiful.
AAprilThe hotel is located by the sea. The style of the hotel is older but clean and tidy. It is convenient to have free parking and self-driving. The staff are attentive and courteous. The room can look out to the sea. I chose one park for two meals. The hotel has hot springs and sand baths. For the sea, there were not many tourists in the hotel that day, but the Japanese traveled a lot in the country, and they could dominate the hot springs at night.
YY.SIt's a resort facility.
It's located in a part of Kagoshima prefecture that's practically the middle of nowhere.
So it's a bit out of place, with no tourist attractions to speak of.
The facilities themselves are clean.
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