We have glued to this hotel for the last 2 or 3 years๐, everything is good, nothing to complain about. From arrival to check out, all staffs are well trained and functioning well. In this 2026, we have done 2 trips to Medan and stayed here + got the same room as I requested. We are coming back on 20 May and hopefully will get the same room too๐๐
The view of lake Toba is stunning, beautiful Batak architecture style, but the room we stayed had some ants, otherwise is still clean, breakfast is local food, honestly we had a good stay, but really not for perfectionists.
I had a very pleasant stay at Aryaduta Medan. The hotel offers a perfect combination of comfort, convenience, and warm hospitality. The room was clean, spacious, and well maintained, providing a relaxing place to rest. Staff were friendly, attentive, and always ready to assist with a smile. The location is excellent, right in the city center, making it easy to access shopping areas and local attractions. Breakfast was enjoyable with a good variety of local and international dishes. Overall, Aryaduta Medan delivers great value and a comfortable stay. I would gladly return again.
I really liked the hotel's location, right in the heart of the city, making it easy to get around.
My suggestions are:
The room's cleanliness could be improved, and the bed frame needs to be fixed.
Initially, the fridge had issues. I contacted staff and went to the counter to have it repaired, but no one came to fix it by the time I checked out. Also, the breakfast wasn't as delicious as last year.
Overall, it was a very comfortable stay here because the staff were all so friendly.
The environment is good, located in the heart of Medan, close to shopping malls and not far from the Medan city rail station. Taxis are also convenient. It's worth noting that Medan Airport is quite a distance from the hotel, about a 1-hour taxi ride.
This accommodation is right by the lake. They have a full range of water sports equipment and activities. The staff are excellent, always smiling and helpful in every department. The spa has great views and the atmosphere is perfect for a relaxing getaway. The rooms are spacious. There are 3 swimming pools for children and adults, all with panoramic views.
Great and amazing hotel, I just think I went there at the wrong time which was before Christmas a few days and not the weekend so it was so quiet and breakfast was by choice from menu and only 1 type allowed but was still ok z thanks
After breakfast yesterday, I planned to head straight to the museum from my room and then take the Airport Express train to the airport. But guess what? The door wouldn't open (my card showed a green light, but the door just wouldn't budge). I called the floor attendant, and even her master key couldn't open it. She was quite helpful, immediately calling engineering, but no one answered. I was in a hurry, so I told her to keep calling while I went downstairs to the front desk for help. There were two ladies in hijabs at the front desk. They sent a male staff member up with me, but still, no luck! Then, the engineering guy arrived with a power drill, but that didn't work either. I told them to wait... I was just standing in the hallway, no chairs anywhere. Eventually, I thought, 'This isn't going to work, I need to push them at the front desk where at least there are seats.' So, after about forty minutes of this ordeal, they told me the door was open and to come up. When I got into the room, I saw that the ceiling panel above the door had partially fallen off (was this the reason? I don't know, and I didn't have time to haggle with them). I checked out immediately, rushed to the museum, then to the train station. I made it to the Airport Express with just three minutes to spare! Thanks to the tuk-tuk driver who helped me sprint with my luggage. Looking back, this hotel was terrible. From start to finish, not a single apology! The front desk ladies in hijabs acted like it wasn't their problem, totally unconcerned. While waiting, I was going up and down by myself, and no one from the front desk even bothered to come up to check on the situation; they just sent staff. At the time, I didn't know how long it would take to open the door or if I'd miss my flight, so I tried calling Ctrip, but I could only speak to a robot customer service! Ugh. What an unpleasant experience. The door wouldn't open, and this brand-name chain hotel had no solution! It really messed up my schedule!
This hotel represents exceptional value for money, with quality rooms and exceptional services. I stayed 3 nights in April 2026, and i have wonderful view on the 8 floor. This trip was combination of business and pleasure. The breakfast had a range of options, catering for western and Indonesian tastes. However, it would be nice if milk was refrigerated, as with other Marriot group properties in Bal. There is a supermarket across the street and very large hypermarket about 5 minute walk from the hotel. An excellent bakery is 2 minute walk from the hotel. This hotel is not near major shopping malls, but they can be easily reaching via a grab taxi for about $2 in 10 mins. The bed was super comfy and arm chair was great. However, the desk height was not really appropriate and do not sufficient for business work. However, I completed most work in the armchair with pillows for the laptop. Excellent range of TV channels including BBC and CNN. An ice bucket costs 50,000 IDR. ($4 Aus dollars) I used the pool which was great on 2nd floor with city views. Unfortunately, the hotel is situated on extremely busy road and be careful when walking on the sidewalks (footpaths), it can be easy to fall. Still, I would highly recommended this hotel for the price paid and outstanding service and room quality for 4 star establishment. .
Great
254 reviews
9.3/10
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8.9/10
Very Good
Nice hotel in good location, room is clean and nice. Just hotel lobby a bit crowded due to KTV is located in second floor. Overall is good
๐๐ฅ๐๐ก๐ ๐ก๐๐ช ๐๐ข๐ง๐๐ World class hotel. An opulent hotel experience. The room was very clean, quiet and peaceful with a nice view. The food and beverage outlets are amazing and the staff is very friendly and helpful. The service here amazing, free ice cream whilst waiting for check-in is just the tip of the iceberg. The deep joy pool, everyone should dive into once. Their luxury white fluffy towels, plush white bath robes and heavenly-smelling shower gels in tiny little bottles ไธthere's something about padding around in their fancy bathroom that feels gloriously decadent. The breakfast spread was a culinary delight, and the hotel's facilities, including the spa and fitness center, were top-notch.ย Located conveniently in the heart of the city, this hotel is the epitome of luxury. I highly recommend it for an unforgettable experience. Recommend this hotel to anyone that can afford it. ๐๐๐ ๐๐๐๐ ๐๐๐๐๐ ๐๐ ๐๐๐ ๐๐๐๐๐ ๐๐ ๐๐๐๐๐ ๐๐ช (๐ฅ๐๐ก๐๐๐ #๐ญ ๐ข๐ ๐ฐ๐ฐ๐ฏ ๐๐ข๐ง๐๐๐ฆ ๐๐ก ๐ ๐๐๐๐ก) ๐๐ซ๐ข๐ฉ๐๐๐ฏ๐ข๐ฌ๐จ๐ซโ๐ฌ ๐๐๐๐ โ ๐๐๐๐ ๐๐ซ๐๐ฏ๐๐ฅ๐๐ซ๐ฌโ ๐๐ก๐จ๐ข๐๐ ๐๐ฐ๐๐ซ๐๐ฌ: ๐๐๐ฌ๐ญ ๐๐ ๐๐ก๐ ๐๐๐ฌ๐ญ This marks the third year in a row that The Radisson Hotel Medan has been recognized and received this award. ๐ง๐ฅ๐๐ฉ๐๐๐๐๐ฅ ๐ฅ๐๐ฉ๐๐๐ชย ๐๐ช๐๐ฅ๐ ๐ฎ๐ฌ๐ฎ๐ฏ | ๐๐ข๐ข๐๐๐ก๐.๐๐ข๐ AND REMEMBER THAT WE ARE THE GREATEST AND THE BEST HOTEL EVER IN THE HISTORY OF THE CITY OF MEDAN. LEADING BUSINESS HOTEL IN INDONESIA | WTA 2019 LUXURY BUSINESS HOTEL | WLHA 2017 HAPA BEST BOUTIQUE HOTEL 2016ไธ2018
I recently stayed at JW Marriott Hotel Medan and was truly impressed by the experience from start to finish. The service was exceptionalโevery staff member I encountered was warm, professional, and eager to assist, whether it was at check-in, concierge, or housekeeping. The room was spacious, clean, and elegantly designed, with a fantastic view of the city skyline. The bed was super comfortable, and the bathroom was spotless with high-quality amenities. The Wi-Fi was fast and reliable, which was a huge plus. The facilities were top-notchโI particularly enjoyed the infinity pool on the upper floor, which offers an incredible panoramic view of Medan. The fitness center was well-equipped and clean. Food-wise, I was blown away by the breakfast buffet at Marriott Cafรฉ. A wide variety of both local and international dishes, all fresh and delicious. Overall, JW Marriott Medan exceeded my expectations. If you're looking for a blend of luxury, comfort, and excellent service, this is the place to be.
The service was good, one highlight to afternoon staff, when I approach the counter for check in, there is one one man came to reception in the middle of my registration and asking about the room availability, I expect the staff will say, can I get back to you? let me handle her first, but instead he check the room availability on the different system beside mine. At last he handled me. He might be only make sure that there is room vacant, but you can only focus on who come first and then you can move on to another, after all its accor brand. Overall experience the room is clean, the bathroom very god and clean. Will be back for sureย
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