Hotels With Pools in West Midlands, United Kingdom

We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time. So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus. The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected. However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.

A short walk away from the train station, the hotel was a little bit tricky to find it being tucked into the University Campus, but I was happy with the room as a whole. The pictures admittedly made the room appear bigger than it was, but for my stay, it was very sufficient. Comfy bed, good shower, pop-up desk for me to do work in the room.

Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe. Pros: Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too. Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful. Rooms are spacious and bed are comfy. Cons: Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked. A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre! My friends was stucked to the same room till the end of her stay w a FAN! Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.

Nice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.

Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa. However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience. There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance. Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.

Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.

I had a lovely weekend , kind staff and very helpful especial the staff who was at reception on the 22rd of feb 2025 was so helpful thank you again.The breakfast was nice, enjoyed my stay.

It was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.

The hotel common areas are very nice. The twin room we had was OK, although a little tired, with no window! (On the first floor as well.) Service was excellent. We had an issue that was resolved quickly to our satisfaction. 

Had a great time despite it begin 1 night, the room clean and spacious and the pool amenities was so relaxing.