GGuest UserUnfortunately, the rooms are very outdated. No USB ports for charging and old outlets that were not all functional. Decor was not current. Rooms need a refresh. Air conditioning system was not adjustable either and was very loud. The flashing light from the in room coffee maker was also very annoying. Would be nice if shuttle service ran more than once an hour. The staff were extremely friendly and helpful though. If you like ****** vibes then this is a good option.
KKarlosjakobI had a 5 star experience here for 8 nights and enjoyed a beautiful room overlooking the golf course and mountains. The room service was exceptional particularly the quesadilla and the pasta dishes. The pools were sensational and even tho it was packed there was plenty of room for everyone. The spa was well worth it (ask for Laura) she is the best! I had great housekeeping from Maria on the fifth floor and my favorite bellman was a gentleman named Carlos. Everyone was very friendly and when there were any issues at checkout or checkin they were resolved quickly by the excellent customer support team of Caleb, Jackeline & Gianina all of whom provided impeccable service.
GGuest UserThis has always been my go to hotel in San Jose. Close to the Airport and convenient to the main highway into San Jose central. Clean, comfortable, safe, great staff, parking, and breakfast all included. Swimming pool, ladies and gents sauna and gym. Very nice restaurant with great food. Highly recommended.
GGuest UserEven though we were only there for one night the staff were wonderful! The gentleman behind the desk carried our bags to the room when we checked in just after midnight. The staff at the restaurant in the morning were very kind and explained everything for us and the lady that checked us out was very sweet. All in all a wonderful stay
GGuest UserThe perfect airport hotel - clean comfortable rooms, friendly staff and brilliant breakfast(seriously, the best I had on my trip). Be wary of that there can be a huge wait if you’re planning on taking the shuttle service to the hotel…San Jose traffic means it’s often very delayed!
CCamNice hotel not far from SJO. In Belen more upscale part of San Jose. Rooms are big but could be a little cleaner. Service in the bar and restaurant wasn’t great. Breakfast buffet is overpriced. ****** is nothing to write home about. Other than that stay was good.
NNanhailaopanThere's a Starbucks, a Spanish restaurant, and a small supermarket right next to the hotel. You can walk to nearby restaurants in just a few minutes. It's located in a relatively safe area of San Jose, so walking around before late at night is no problem.
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