Das Hotel ist schon etwas älter und es fehlt doch an einer Renovation. Frühstück soweit okay, aber nichts besonderes. Personal war total überfordert mit dem Auffüllen und Abräumen der Tische. Braucht wohl etwas mehr Personal. Direkte Ansprechpersonen gibt es nicht. Es läuft alles über Messaging. Etwas mühsam, wenn man kein mobiles Netz hat und auf wlan angewiesen ist. Überall gibt es dann verschiedene WLAN Anschlüsse mit verschiedenen Passwörter.
If you, like me, value a great location and convenience, I highly recommend this hotel. It's close to the beach, the lagoon, good dining options, and the main square which offers plenty of attractions.
Most of the staff are incredibly friendly and helpful. The breakfast is quite varied and tasty.
I'd seen several complaints about cleanliness, but generally, our room was very clean upon arrival. However, towels were missing, and the liquid soap dispensers weren't refilled (one even came unstuck). We had brought our own soaps, but there was nowhere to put them. As a suggestion, I'd say there should be at least one soap dish or holder for shampoos and similar items.
We had to request room cleaning three times. I suspect the cleaning staff might have been overwhelmed given the number of guests, but this particular service was a bit disappointing.
The common complaints about the valet/parking situation and the elevator are indeed valid. Upon arrival, there are no clear instructions on where to park to unload your belongings. The hotel's paid parking lot also doesn't have enough spaces for everyone, so you end up blocking traffic until you figure it out. The elevator is genuinely slow and has a low weight capacity (this didn't affect me personally, so it didn't impact my overall positive rating).
The hotel is currently undergoing renovations, but we didn't experience any noise disturbance during our stay.
Contrary to what the advertisement states, there's no cable TV, only 2 or 3 local channels.
In summary: overall, the value for money is good. It was the best price I found in Torres for the amenities offered. While there are a few areas that could be improved, none of them significantly impacted our stay.
The room is cleaned every day, the surrounding area is very safe, and there are many dining options. Although it is not a new hotel, it is worth the price. If you are on a business trip, you can choose this hotel.
O lugar estava com cheiro de mofo, fomos para outro quarto muito melhor. Mas não havia tomadas para carregar o celular ou o notebook uma cadeira para trabalho nada disso havia, mas o pessoal que trabalhavam lá foram bem atenciosos.
This place is very close to Caxias Airport. The taxi is 36 Brazilian reals. The facilities are a bit old, but the service staff are very enthusiastic and can communicate in English without limit. I will choose to stay here next time
Excellent hotel, but our room was a little old.
Very polite and helpful staff.
Wonderful bed and TV with Netflix, Star + and several channels.
Shower also very good.
Wonderful breakfast, with many varieties.
Paid parking costs R$40.00 per day.
Nothing to complain Although it is an old hotel, everything very kept, comfortable, excellent location, clean bed and bathroom and in excellent condition, excellent breakfast. Nothing to complain, although we stayed only 2 days more, we realize that the hotel is excellent |!!!!
Very Good
126 reviews
8.8/10
Price from
MXN$860
per night
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8,5/10
Very Good
GGuest UserWell located, when you take a trip of many hours you can't wait to arrive and rest, very good service and facilities, perfect breakfast with a lot of variety for all types of diet.
We had a perfect accommodation, sensational room and common areas, as well as the service. The staff are well trained, polite and attentive. Clarice, responsible for cleaning our floor, was very friendly and efficient in meeting our needs, as well as cleaning the room. The staff at the reception, restaurant and pool were also amazing.
GGuest UserAmazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.
GGuest UserThe experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!
GGuest UserRECREACIONISTAS nota mil. Diversas atividades no dia da criança (e final de semana). Pretendo voltar todo ano nesta época. Minha filha adorou. Única reclamação é que só tinha um recepcionista e quando este saía não ficava ninguém em substituição.
NNetunia MichelePerfect staying! Place is a breathtaking and the breakfast was very good! Recepcionist, waitresses and everyone were so kind and polite! We will definitely return!
DDanilo Garcia GrandoWe had a great time at the hotel. The only thing missing is a heated pool to be perfect. The food was delicious and the attendants were very friendly.
GGuest UserThe apartment was comfortable, and the process for checking in and out, which is entirely online, was rather smooth. The shower could be better.
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