Pros: The room was much more spacious than I expected, very clean, modern, and well-maintained. I also loved having a Smart TV in the room. The service was excellent, and the staff were friendly and helpful throughout my stay.
Cons: One thing I found disappointing was that there were no women's sanitary products or basic pain relief available, which meant I had to go out early in the morning to purchase them myself. The shower pressure was also quite low, and the water temperature was often colder than expected.
Overall: Despite these minor issues, I really enjoyed my stay and felt it offered great value for money. I would definitely consider staying here again.
Hotel near CBD,Southbank71.5% of visitors choose this area
GGuest User2026.03.13
I booked two hotels on the Southbank of the Yarra River this time. First, let's talk about Crown Towers, which is located further west. My initial impression was luxury. It's connected to a casino and surrounded by high-end luxury stores. The lobby is incredibly grand. My second impression was how friendly it is towards Chinese guests; the elevator buttons have both Chinese and English descriptions, and there were many festive elements for Chinese New Year. The room faced the Yarra River, offering a nice view, and there were various restaurants downstairs, making dining convenient.
Walking west from the hotel, away from the bustling Flinders Street Station, and experiencing the quiet, less crowded Yarra River after an evening rain, I truly understood why Melbourne has repeatedly been named the world's most livable city. It was a refreshing and comforting feeling, making me exclaim, 'Life can be so wonderful!'
If you have plenty of time, you absolutely must spend a night by the Yarra River. I recommend booking a hotel on the west side. The location might be slightly less central, but it offers a great opportunity to experience the Yarra River away from the hustle and bustle of the city center.
Like the Crown Towers in Sydney, the one in Melbourne is also bustling and showy. This doesn't quite align with the typically understated and tranquil vibe of luxury hotels, but perhaps that's also why it offers such good value for money. The pool was crowded in the evening, but deserted in the morning, making for a refreshing swim.
Additionally, it's very close to DFO South Wharf (Melbourne's largest outlet mall). We didn't know this at the time and ended up taking a taxi there from our hotel near Melbourne University later on. If we had known, it would have been much easier to just walk over from here.
Hotel near CBD,Melbourne71.5% of visitors choose this area
GGuest User2026.02.02
The hotel's location is excellent, right next to the town hall, making it easy to walk to anywhere in the city center. Although it's a 3-star hotel in an old building, the facilities are very new, the bed is soft, and there's a mini-fridge. The only downside is that the internet can be a bit slow when there are a lot of people, but that doesn't affect my overall rating!
(1) The front desk lady was incredibly condescending. She was clearly of Asian descent, but she looked at us with utter contempt the moment we walked in. Her attitude was completely impatient and rude, and she spoke to us in a superior tone, lacking any professional hotel etiquette. It was really uncomfortable to be discriminated against by another Asian person in Australia – seriously, what's up with that? 😅 Later, when we were leaving, we saw her being incredibly friendly to a Caucasian man, smiling and greeting him as soon as he entered, asking about his needs. What's that supposed to mean? 😅 I was happy until I saw her at the front desk, and then I just wanted to switch hotels.
(2) The hotel also completely failed to inform us about the check-out time. It's completely different from the standard 12:00 PM check-out in China. We started getting knocks on our door at 8:00 AM, but no one spoke, so we thought it was a mistake. No one told us it was because we needed to check out. We weren't informed at all beforehand, which resulted in us being ordered to leave immediately. It was humiliating and offensive; we were almost kicked out and were charged an extra $50! ❗️
(3) The other hotel staff were very nice, and the Thai food at the hotel was also delicious 😋. The guests from other countries we met were also very friendly and polite. The breakfast selection wasn't huge, but the fried rice was exceptionally good.
I arrived at late check-in time on 2/11 Sunday and Mildua Inlander's staff was after office hour so I contacted to staff for room check-in by phone call, Staff are so helpful to help me to collect the room key and required admin work. However, due to the resort's layout and my room location(my room is ROOM 90), the circulation of the hotel is not poor, poor room ordering(it is not by 101 for on 1/F like typical hotel, it is using 1-50 for G/F, 51-100 for level 1; if 101-110 for block 1, 121-129 for block 2, 131-139 for block 3, 141-150 for block 4 would be better), no coherent corridor at the end, not much signage and map/easy to miss, no Lift or easy ramp for level 1. so, it is hard to find my room and poor experience before entry the room.
Room is good for me. One thing is: can consider to have openable window after the mosquito net on the balcony sliding door if I don't want to turn on the air-conditioner.
The hotel staff were welcoming and ready to help. The hotel ammenities and location itself were perfect, from the pool there was a magnificent view of the sunset overlooking the city buildings. The charging ports in the room were practically placed, the beds were comfy, and the bathroom was modernly designed and spacious. The overall atmosphere of the hotel was calm, inviting, clean and modern, making its shared spaces comfortable to relax. Its convenient location allowed access to ”The District” on Docklands with a range of restaurants and shops alongside public transport. We really enjoyed our stay and definitely would recommend this hotel to anyone looking for a comfortable, modern and enjoyable stay in Melbourne.
The hotel is right in the town center, and parking is conveniently located right outside the rooms. It's clean and tidy, and there are plenty of dining options nearby. Turn left out of the hotel and just a few steps away, you'll find a street full of restaurants. The very first place on your left serves a great dinner. If you turn right and walk to the end of the street, the breakfast at that spot is fantastic! Their smoked salmon croissant was absolutely delicious!
I stayed here 35 years ago
It was good then and still good now
The unit block is still the same the room had some renovation good hot water
No power point beside the bed but there are few behind the bed once pull the bed out
Upgrade could have modernize the needs by providing power extension make it more accessible
Hotel near CBD,Melbourne71.5% of visitors choose this area
JJacky Kwong02026.05.14
Getting here by light rail is very convenient, but the metro station is a bit of a walk, about 15 minutes away. Parking downstairs is also difficult, which can be inconvenient if you've booked a pick-up/drop-off service.
The room is fully equipped with an open-plan kitchen and a washing machine, plus a small balcony with a view.
My only complaint is that the toiletries were a bit lacking. They only provided a few bars of soap and shampoo. I was really expecting body wash...
Since it's an apartment-style accommodation, there's no room service. You also have to take out your own trash bags to the building's rubbish chute. I felt the everyday essentials were a little too basic.
The front desk staff's tone was a bit cold, almost indifferent. Perhaps that's just a Melbourne characteristic, but I still find it a bit off-putting.
Hotel near CBD,Carlton71.5% of visitors choose this area
GGuest User2026.04.19
We stayed in the four bedroom apartment for an inner city holiday with another family.
The location is superb, so close to everything and there is a tram directly out the front. The room was spacious enough, quiet and very reasonably priced.
Not the cleanest apartment we've ever stayed in, but it is reasonable for the price. I would definitely stay here again.
235 reviews
7.4/10
Price from
€ 59
per night
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9.0/10
Great
DDDDoDDDThe bed size in the room didn't match what was advertised. The website stated a 'deluxe king-size bed,' which should typically be 1.8m. However, as shown in the picture, it was actually a queen-size bed, approximately 1.5m. My large suitcase is 80cm, and at 1.77m tall, I was significantly taller than the bed's width. A manager named Nicolas told me that this is considered an Australian standard king-size. However, I study in Sydney and have a king-size bed at home, and all king-size beds sold in Australian furniture stores are 1.8m. I'm not sure which 'Australia' he was referring to. As an airport hotel, the soundproofing of the windows wasn't particularly good; I could still hear cars from downstairs. Despite this being a hotel issue, Trip.com was very patient and responsible in their coordination and communication. The front desk staff, Tarek, had an excellent service attitude and paid great attention to detail.
Hotel near Tullamarine/Melbourne Airport, Melbourne Airport
Price per night from€ 131
7.4/10
GGuest UserWe stayed in the four bedroom apartment for an inner city holiday with another family.
The location is superb, so close to everything and there is a tram directly out the front. The room was spacious enough, quiet and very reasonably priced.
Not the cleanest apartment we've ever stayed in, but it is reasonable for the price. I would definitely stay here again.
AAnonymous UserThe hotel's location is super convenient, right in the heart of Box Hill, with a shopping plaza and train station just downstairs. You can even see the trains passing by from the window. The room was very spacious and had a balcony. However, the bed was too soft for my liking and not very comfortable to sleep on.
AAnonymous UserThe hotel's hygiene is excellent, and the lobby is spacious and bright. There are plenty of elevators, so even during peak hours, you don't wait long. The rooms are also spacious with beautiful window views; one side should offer a clear view of the river connecting the North and South banks, perfect for watching New Year's fireworks. Housekeeping is arranged from the third day of your stay, and they do a thorough and clean job. Overall, I'm very satisfied, although the location is a bit far from the CBD and Melbourne's main attractions. However, once you cross to the North Bank, you're not far from the tram free zone, which makes up for it. 👍👍👍
EeMGee_Good location. Just in front of the tram stop Russel Street on Bourke. There's a Thai & Japanese Restaurant downstairs as well. Front desk is extremely helpful & jolly. Bed is just right. Room is clean. There's a hair dryer, iron, safe, but no toothbrush, I didn't ask, but maybe it's upon request. The good thing about Citadines on Bourke is they have a full kitchen with plates & silverware. We didn't use it, but having a microwave is definitely a plus. They didn't clean daily, but maybe you can ask. But it wasn't an issue for us. We didn't need it anyway. Overall it was a good place to stay in Melbourne, we feel it's very central and near good places to be at.
GGuest UserThis is an older five-star hotel with decent service. Its location is similar to Tsim Sha Tsui East in Hong Kong – quiet, with many famous shops, bars, and Western restaurants nearby. However, you'll notice a lot of tourists around when you step outside.
The breakfast is pretty good and acceptable, offering standard fare like bread, eggs, coffee, cheese, ham, and fruit – all the daily essentials.
The main drawback is that the hotel is too close to the two adjacent buildings. There are very few rooms with a view; most rooms get little to no sunlight throughout the day and require the curtains to be drawn almost constantly.
The bathroom is particularly bad. The shower screen only covers half the area, so water inevitably splashes all over the floor, making it a mess. This means you often have to use bath towels to dry the floor, leading to constantly wet carpets and very dirty towels in the long run.
GGuest UserIt would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.
**Heavenly1*Beautiful souls 🤍
I recently stayed at Quality Hotel Melbourne Airport and wanted to share my experience for anyone travelling in or out of Melbourne. We have stayed here a number of times, the first time was because we had flight delays and didn't want to head home to return the following day. It made sense and ever since then we have used it as our little night before we go on the next adventure stop over. So if you are like me, and you’re looking for something close, easy, and stress-free before a flight… this place really delivers. The location is incredibly convenient, just minutes from the airport, and the shuttle service makes everything feel seamless especially when you’re travelling early morning or arriving late. That alone takes so much pressure off. And if you are like me and need to have a change of suit case for clothing it makes a great base between flights and countries.
The rooms are simple, clean, and comfortable. Not overly luxurious, but they have everything you need for a short stay. It feels more like a practical stopover than a holiday destination and that’s exactly what it’s meant to be.
What I appreciated most was the ease of everything…
No overwhelm, no complications — just a place to land, reset, and move on with your journey. If I had to describe it energetically… it feels like a “pause point” between destinations.
A couple of things to note:
It’s more of a classic, older-style hotel, not modern luxury but its a great base and we leave our car there for convince. Dining options can be limited depending on timing, but we ate next door a Sheesh and plan to go there again. You may hear a little airport noise (as expected) But overall, for value, convenience, and simplicity, it does exactly what it promises. We will definitely stay again when I need a smooth airport stopover, like in September with a group of travelers heading on.a cruise. The place suits business, family, couples, solo and groups.
Miss Heavenly 🪽
You’ve been Heavenly Connected
Hotel near Tullamarine/Melbourne Airport, Westmeadows
Price per night from€ 84
9.1/10
Great
BBreakingcowGreat stay overall. The room was clean, comfortable, and well-appointed, with everything we needed for a relaxing visit. Staff were friendly and helpful from check-in to check-out, and any requests were handled quickly. The location was convenient, close to shops and transport, but still quiet at night. Breakfast had a good variety and the facilities were well maintained. Would happily stay again and recommend to others.
SSRuss83I stayed in Box Hill motel between 3rd of Nov'23 - 5th of Nov'23. My husband and I arrived at Box Hill motel around 12-1pm. We were so exhausted as we took turn driving from Sydney - Melbourne. We drove from Sydney past midnight. Upon calling if we would be let in early, surprisingly it is allowed. Otherwise we would have slept in the car until check-in time if the room isn't ready yet. We got room no.1 and it was very clean. I didn't use the towel as I prefer to use my own towel, my husband also use his own towel.
One of the hanging towel though had a snot on it and I put that towel aside despite we didn't use it. There were 3x plates in total and one of the plate was dirty and I assumed previous guest must have used this 1 plate and didn't wash it but instead just slipped it in between the clean plate. We used 2x plates for ourselves but I washed the 3x plates myself.
Great Wifi speed too as I was able to complete a little bit of work from Room no.1.
My parents always taught me to appreciate and respect people's places. Upon checking out, I saw Carol and OMG, she is so kind, friendly, down to earth and helpful. She was busy rolling people's luggage to their room. I remember my father always taught me the great businessman is not the one who always wanted to be served but the one who knew how to serve others first. There's a saying about ”servant leadership”. A great leader know how it feels to be at the bottom to observe, learn and serving others as well as better appreciate the top and experience various roles to understand the duties and responsibilities of each roles.
THANK YOU Box hill motel team and Carol too for allowing us to stay at your beautiful clean and tidy place. We were able to sleep very soundly, hope nobody can hear us snoring :)
I highly recommend Box Hill motel, Melbourne to anyone on a trip to Melbourne.
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