Posted on Jun 6, 2026
Isem
Good, but not without issues.
The hotel is perfectly located - just a 10-minute walk from the airport. That's the main advantage. Ideal for early flights. There's also a shuttle from the hotel (for those with luggage), which is another plus.
But the service was disappointing. Upon check-in, we had two connecting rooms (with 2 people in each), but only one set of towels was provided. We had to ask for extra ones.
About breakfasts: In other Hampton hotels in Krakow, even with more guests, everything was always replenished on time and the buffet was fully stocked. But here, the staff couldn't keep up. People were queuing, waiting for omelets and other hot dishes. The selection is already smaller than in the other Hampton in Krakow - and when it runs out, it's quite frustrating.
In the evening, there was a small incident at the restaurant, but the staff member apologized and gave us a discount - thank you to her for that.
Otherwise, everything was fine: clean, comfortable beds, friendly reception staff.
Conclusion: For an overnight stay before a flight, it's a good option thanks to its location. But the service and breakfast organization need to be improved to match the standards of other Hampton hotels in the chain.
:::
Хорошо, но не без нюансов.
Отель расположен отлично — 10 минут пешком до аэропорта, это главный плюс. Для ранних вылетов идеально. Также есть шатл от отеля (для тех, кто с чемоданом), это тоже плюс.
Но обслуживание разочаровало. При заезде в двух смежных номерах (по 2 человека в каждом) положили всего один комплект полотенец. Пришлось просить дополнительно.
Завтраки — отдельная история. В том же Кракове в других отелях Hampton при большем количестве гостей всё всегда было вовремя и столы полные. А здесь сотрудники не успевали пополнять блюда. Люди стояли в очереди и ждали омлет и другие горячие блюда. Ассортимент итак небольшой, меньше, чем в том же отеле в Кракове и когда пустует — это неприятно.
Вечером в ресторане случилась неприятная история с нашим заказом, но сотрудница извинилась и сделала скидку — за это ей отдельное спасибо.
В остальном всё хорошо: чисто, кровати удобные, персонал на ресепшене приветливый.
Вывод: для ночёвки перед вылетом — вариант хороший благодаря локации. Но сервис и организацию завтраков стоит подтянуть до уровня других отелей сети Hampton.
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Price per night fromCAD 142
Posted on Feb 14, 2025
Urszula Ziółkowska
A wonderful, cozy apartment in the very heart of Zakopane, a few steps from Krupówki and other attractions. It's very convenient both for hiking and skiing, as it is very easy to get from there to Tatra Mountains trails and ski lifts. Also, a very helpful lady at the main reception desk. I would gladly return to this place.
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Price per night fromCAD 138
Posted on Sep 27, 2025
Sira
I absolutely loved my stay at Stradom House, Autograph Collection. From the moment you enter the lobby and bar, the stunning interior decor sets the tone, and the room itself was spacious, artfully designed, and luxurious yet comfortable, with elegant furniture and a beautiful bathroom—easily a 10/10. My room was located in a separate building accessed through an underground tunnel, which at first seemed quirky but turned out to be utterly charming, as the tunnel itself is beautifully decorated and enchanting to walk through. Breakfast was a highlight, with delicious hot dishes made to order from the à la carte menu complemented by an abundant buffet, all enjoyed in a gorgeous breakfast room overlooking a peaceful garden—a truly fantastic way to start the day. The location is another strong advantage, within an easy walk of the Market Square, Wawel Castle, and the lively Kazimierz district. Overall, this hotel delivers comfort, style, and unforgettable experiences—I highly recommend it.
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Price per night fromCAD 396
Posted on Dec 12, 2024|Classic Queen Room
Guest UserHotel is pretty decent for the price.
In terms of positives, the rooms are pretty good. The pool/ sauna are good. I've been to hotels with pools more like paddling pools, but this one you could actually swim lengths in. It was busy around the evening (5-8), but dead in the morning which meant I could have a nice relaxing swim. Reception were nice and helpful. Breakfast was decent enough, though a bit expensive in my opinion. The big downside for a visitor to Krakow is the hotel is in the middle of nowhere. Around 20 minutes in a taxi to the centre. There's a bus stop outside the hotel, but the only buses which stop there don't go to the centre meaning a connection is needed. Nearest small supermarket around a 7/8 minute walk and there's a big shopping mall 15 minutes by foot. I stayed for work so was happy enough. First time visitors to the city would be better off getting something closer/ better connected to the centre.
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Price per night fromCAD 65
Posted on Sep 27, 2025
Sira
I stayed one night at the DoubleTree by Hilton Krakow for a two-day conference and was very impressed. The room was outstanding — spacious, spotless, with a roomy bathroom and a wonderfully comfortable bed. Service was excellent as well; staff kindly let me check in at 9am, which was a huge help. The only drawbacks were the location, which is a bit far from Krakow’s main attractions (though there are some good local restaurants nearby), and the conference space being in the underground level, which felt a little enclosed despite being perfectly functional. Overall, for comfort and service this hotel is hard to beat, and I would highly recommend it for anyone visiting Krakow. Btw, room service in the morning was absolutely delicious.
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Price per night fromCAD 133
Posted on Jul 2, 2025
Guest UserBreakfast was excellent. Dinner was acceptable, though not entirely to our taste. However, the service was superb.
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Price per night fromCAD 109
Posted on Apr 7, 2026|Standard Double Room
Anton_Sh
The hotel is generally quite good and offers a decent overall experience. The room was comfortable, and everything met basic expectations.
However, there was a very serious issue during my stay. At around 1 a.m., while I was asleep, a stranger entered my room using a key. It appears that the front desk mistakenly gave another guest access to my room. This is completely unacceptable and raises serious concerns about guest safety and security.
I strongly urge the hotel to review its procedures and ensure that such incidents do not happen again.
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Price per night fromCAD 53
Posted on Jun 6, 2026
Isem
Excellent, modern hotel.
Very clean, friendly staff. Breakfasts were very tasty and varied, with items always replenished promptly when they ran out!
There's a snack bar downstairs that was open even late at night. Another plus is that for a small extra fee (50 PLN) you can access the spa center with pools and saunas, shared with Doubletree by Hilton hotel.
On the downside, the price is expensive, and the hotel is somewhat far from the city center. Sometimes we had to wait longer than usual for a taxi. However, if you prefer public transport, there's a tram nearby - 15 minutes and you're in the Old Town.
Overall, an excellent choice for Krakow.
I think we'll come back here again.
:::
Отличный современный отель. Очень чисто, персонал приветливый. Завтраки были очень вкусными и разнообразными, всегда вовремя пополняли заканчивающиеся продукты! Внизу есть снек-бар, раюотал даже поздно вечером. Еще из плюсов, что за небольшую доп.плату (50 злотых) можно посетить СПА-центр, с бассейнами и саунами, совместно с отелем Doubletree by Hilton.
Из минусов, цена дороговата и то, что отель немного далековат от центра и бывало что приходилось подождать такси дольше обычного, но если вы предпочитаете передвигаться на общественном транспорте, то недалеко ходит трамвай — 15 минут, и вы в старом городе. В целом отличный вариант для Кракова.
Думаю, что приедем сюда еще.
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Price per night fromCAD 91
Posted on Mar 18, 2026
Guest User
The hotel was excellent in every way ! The location is perfect to explore the city on foot, located near the former Jewish Quarter, which is stunning, and a 13/15 walk to the Old Town. The staff were all amazing and quickly changed my room on the first night because if an unpleasant odour in the booked room. They answered all my questions and were super efficient ! If I were to return to Krakoq, I’d stay here , even though it’s slightly on the pricy side .
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Price per night fromCAD 118
Posted on Jan 19, 2025
Guest UserThe positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
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Price per night fromCAD 113