Hotel near Cebu City,Cebu City73.3% of visitors choose this area
BBeverly J. Beverley2025.11.26
We love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
Hotel near Cebu City,Cebu City73.3% of visitors choose this area
Eeatwithst3ph2026.01.01
The room was clean & modern. Bed was comfy. The charging pods were right next to the bed, and they even have a USB port - which made it super convenient having your phone right next to the bed charging. Light switches is also next to the bed, so you don’t need to walk to turn off/on the room lights. Downside is the bathroom, where there is no shower glass to prevent the water from over spilling into the other parts of the bathroom. Water drainage for the shower & sink is not very good, they do take a while to drain. Hair dryer is available but it’s not very powerful, almost impossible to dry your hair. No drinking water provided in the room, but they do have water distiller for each floor. There is a kettle & fridge in each room. Breakfast is not buffet style, it’s more of a fixed set of menu for you to choose from. Hotel does provide complimentary luggage storage services for guests, and the concierge will help you to flag down a taxi if you need to hitch a ride to the airport.
Hotel near Mactan,Lapu-Lapu City19.8% of visitors choose this area
GGuest User2026.02.15
We had a booking at Mercure Hotel. We arrived at 3:45 PM and had to wait in a very long line for check-in because there were many guests. Unfortunately, the line we chose had the worst service. Many guests were having problems with their bookings because their reservations could not be found in the system. Some people were shouting at the attendant out of frustration because they had already waited four hours for their booking.
In our case, we were traveling with our baby. Although we arrived at 3:45 PM, we were only able to check in at 9:00 PM. We were extremely tired and very frustrated. While we were eventually given a room, some tourists were transferred to another hotel because they could no longer be accommodated.
This was the worst hotel experience I have ever had.
I would like to commend the hotel’s amenities, cleanliness, and food they were all good. However, the shuttle bus going to the beach runs only once every hour, and the beach is quite far from the hotel, taking about 5–10 minutes to reach.
It also seemed like there was no proper system for beach access. When we arrived at the beach, the guest attendants told us that we needed to get a bracelet coupon from the hotel first. However, this was never explained to us beforehand.
The hotel itself is good, but the service and overall system were very disappointing
Hotel near Mactan,Lapu-Lapu City19.8% of visitors choose this area
JJo Labago2025.12.10
We enjoyed our 4 nights stay in savoy,though the rooms are not that spacious,but enough to move around with luggages, the food is also tasty, everyday they have different menus,the amenities and the view, on the 18th floor is wow...you can see the landscape of cebu by day and by night..memorable indeed..we enjoyed our pool and beach time too.. we will definitely come back again, all the staffs are so nice and polite..special thanks to the feont desk Jeremy, we enjoyed our last 2 nights stay because of him.
The room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
Hotel near Cebu City,Cebu City73.3% of visitors choose this area
GGuest User2026.01.24
The room was clean, and the location was convenient, right next to a Chinese church. The breakfast was fantastic! The staff were all very welcoming. The rooftop pool was clean, had attentive service, provided towels, and you could even order food there. SM Big Mall is definitely worth a visit!
I enjoy my stay with Maayo Hotel. The amenities is great, thr location is good too. I can see the Mactan Bridge as well as the sea. They have a pool and I enjoyed my time swimming in there. 10/10 for Maayo!
Hotel near Cebu City,Cebu City73.3% of visitors choose this area
GGuest User2026.01.05
I had a great stay in this hotel. The only concern I had was the shower bec it’s kinda low on pressure. Hindi maganda ang distribution ng tubig so you end up using the faucet underneath it instead. Staff was very accommodating and facilities looks clean too. Thank you!
Great hotel right on Alona beach, far enough away from the noise but close enough to walk to the restaurants and bars. Stayed in a beach view room, was large and clean with the best beach view of any hotel I’ve stayed in. The sky infinity pool felt like the pool joined to the ocean. Also one of the best rooftop pools of any hotel I’ve stayed in and with the attached pool bar a great place to enjoy a cocktail or beer in the pool while watching the sunset. Staff were really friendly and helpful. Only areas of note that could be improved, the bath towels were of lower quality than I would have expected in a hotel of this level and the coffee at breakfast was terrible, luckily the room had a Nespresso machine.
Hotel near Mactan,Lapu-Lapu City19.8% of visitors choose this area
MMariaSA2026.02.10
The hotel is nice for an overnight stay after or before your flight. Its old but clean, only the bathtub was dirty and needs to be cleaned. Breakfast was great. Theres a big variety and food is delicious.
Very Good
308 reviews
8.7/10
Price from
£ 61
per night
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8.4/10
Very Good
LLeif ReyYou get what you pay for with this hotel. Although some of the appliances are old they still get the job done. The smart tv was a great addition to the room as it allowed us to watch and stream movies and tv shows. The only disappointing part was the internet connection as it wasn't stable and it wasn't fast enough to use reliably if you wanted to work.
JJinshu524Overall, it was a pretty good stay. The breakfast was nice with a good variety of options, and I highly recommend the Filipino egg rolls. The pool isn't huge, but it's adequate, though I'd suggest getting there early to snag a spot when it's busy. The beach is quite rocky, so beach shoes are a must. There are plenty of fish in the ocean, so remember to bring your own snorkeling gear. It's best to drive here if possible, as having a car makes things much more convenient. Grab is an option too, but I found that the Didi app was generally cheaper than Grab at the moment.
GGuest UserI'm leaving this review in the hopes that it will be helpful to those traveling to Bohol.
1. Location: Since it's far from Alona Beach, I had to pay an additional 300 pesos one way for the free massage pickup and drop-off.
2. Facilities: The room was very comfortable and bright, perfect for putting on makeup. The mattress and bedding were nice, and the single beds came with two pillows, which was very comfortable.
3. Pool: The water was clean and regularly maintained, so it was great for swimming. At other resorts, I've never been in the water.
4. Meals: Breakfast was included, which was simple but filling and delicious. It was also nice to be able to order other meals whenever I wanted, which was also delicious.
5. Service: The staff were all friendly, and since it's not a busy area, they provided hotel pickup and drop-off for nearby areas and called tuk-tuks for further places. Grab wasn't available.
6. Overall: This is a resort I'd stay at again when I want a quiet and relaxing stay, but the distance from the city center was a bit inconvenient. This resort is great for water activities. I went shopping at ICM for 400 pesos one way, but I like to wander around nearby, so I moved to Alona Beach and had some fun.
Because it's surrounded by mountains, there were so many mosquitoes that I think I killed about 10 a day. Ask for an electric mosquito coil to minimize the damage.
This is a resort I highly recommend, but the biggest drawback is the mosquitoes.
GGuest UserWe had a booking at Mercure Hotel. We arrived at 3:45 PM and had to wait in a very long line for check-in because there were many guests. Unfortunately, the line we chose had the worst service. Many guests were having problems with their bookings because their reservations could not be found in the system. Some people were shouting at the attendant out of frustration because they had already waited four hours for their booking.
In our case, we were traveling with our baby. Although we arrived at 3:45 PM, we were only able to check in at 9:00 PM. We were extremely tired and very frustrated. While we were eventually given a room, some tourists were transferred to another hotel because they could no longer be accommodated.
This was the worst hotel experience I have ever had.
I would like to commend the hotel’s amenities, cleanliness, and food they were all good. However, the shuttle bus going to the beach runs only once every hour, and the beach is quite far from the hotel, taking about 5–10 minutes to reach.
It also seemed like there was no proper system for beach access. When we arrived at the beach, the guest attendants told us that we needed to get a bracelet coupon from the hotel first. However, this was never explained to us beforehand.
The hotel itself is good, but the service and overall system were very disappointing
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
GGuest UserBreakfast was great. The location is excellent, close to everything, and easy to find. My only minor issues were the lack of in-room slippers and no toiletries provided. However, they made up for it by offering unlimited drinking water conveniently located just outside the room.
BBubbleChimpGood for experienced divers but not for new divers, solo travellers, relaxing beach time or a deluxe experience even though it was £200+ a night so I did not think it was good value.
For me it was just the wrong choice and I didn't do enough research. The main disappointment comes down to me basing my expectations on the price instead of the 3 star rating. I haven't paid that much for a hotel before and usually go for 4 or 5 star places so I just don't understand the pricing, maybe that's just how it is in the Philippines. The staff and service are good, breakfast and the room are ok, spa and diving are the good amenities so it might be the diving location which warrants the price.
Lunch and dinner are good. I recommend the honey yoghurt muesli with mango and the chicken salad (with a dressing) for breakfast. Everything I had on the lunch/dinner menu was great - the tom kha gai soup, Dorado, burger, curry etc all good. Small range of beers and cocktails available but cocktails were good too.
The room and bathroom are fine for 3 star standards. There is termite stuff falling from the wood beams and dead moths or similar insects on shelves which did not get cleaned away.
The Swedish massage was good, I recommend Gail. The shiatsu was painful and pinched my skin so she switched to Swedish. The pool is murky and not enticing to swim in, lots of mozzies around it too.
I much preferred the beach and water conditions further down at Dauin. I like to relax on a nice beach and swim etc. that's where the great snorkeling is too. But the water at Atlantis is too rough and windy and the beach too narrow.
Although the dive masters are great for leading dives and probably for the other diving skills, I wouldn't recommend getting your open water certificate here especially if you're at all nervous about it. There were some differences with the SSI videos like being able to practise boat entry in the pool first and using a snorkel that I would have preferred what with the condition of the water there. The beach, water and entry conditions are so much better 20-30min down the beach at Dauin, Bongo Bongo beach. I managed to earn my open water and it was the reason for this trip but it wasn't a pleasant experience and I watched the divers enter at Dauin quite jealously.
Considering you can do 4-5 dives a day here plus a day for Apo island, I think 3-4 days here would be perfect.
The hotel tour prices were a bit more expensive than others I found and they do not arrange joiner tours so as a solo traveller, their tours were prohibitively expensive. For some reason there were no joiner tours available outside the hotel either, I don't know if that's because of the season (jan-feb) or that's usual for the Philippines but it's the first time I've experienced that in my travels.
The tour to Apo Island is good and well arranged. The only thing is as a snorkeler you have to wait until after lunch to get to the shallow turtle area but it was great and a benefit of going with the hotel is you leave on their boat right from the hotel, no need to drive to the ferry.
PPinkRangerThe room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
SStan LeungCrimson Hotel has excellent staff, friendly service, and great facilities such as the bubble pool party on Saturdays and private beach snorkeling. The location is a bit far from the city, but the shuttle helps. Rooms are clean though somewhat dated, and dining in the hotel restaurants is pricey, with overall costs on the higher side.
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