Hotel near Mactan,Lapu-Lapu City28.8% of visitors choose this area
KKristel Lim Sanchez2026.01.18
Kudos to all the staff. Very friendly and accommodating made sure they satisfy their guests. Adhere to all of my requests. They even allow us to pack a breakfast (light snacks) for my kid who didn’t eat at buffet breakfast.
Hotel near Mactan,Lapu-Lapu City28.8% of visitors choose this area
MMerry apple2025.12.12
FThe room is clean, the beds are comfy, and everything feels fresh. I’m happy with my stay so far. The hotel is a bit old, but the location is perfect just near the airport making it the most convenient option for a tired traveler. I was shocked about the ₱2,000 deposit because it wasn’t stated in their policy, but overall everything is good. The receptionists are kind and friendly, and after a long day, their helpful service really eased my stress. I checked in late, so it was nice that she was very accommodating.”
Our stay at Bai Hotel Cebu was nothing short of exceptional. From the moment we arrived, we were welcomed with warm, attentive service that set the tone for a truly refined experience. The room was elegant, spacious, and immaculately clean, offering both comfort and sophistication.
Every detail reflected quality and care—from the tasteful interiors to the well-maintained facilities. The atmosphere was calm and upscale, making it perfect for rest and relaxation. Bai Hotel Cebu delivers a level of hospitality that feels premium and thoughtful, and we would gladly return for another indulgent stay.
Hotel near Mactan,Lapu-Lapu City28.8% of visitors choose this area
JJo Labago2025.12.10
We enjoyed our 4 nights stay in savoy,though the rooms are not that spacious,but enough to move around with luggages, the food is also tasty, everyday they have different menus,the amenities and the view, on the 18th floor is wow...you can see the landscape of cebu by day and by night..memorable indeed..we enjoyed our pool and beach time too.. we will definitely come back again, all the staffs are so nice and polite..special thanks to the feont desk Jeremy, we enjoyed our last 2 nights stay because of him.
We had a wonderful stay at Modala Beach Resort! The place is absolutely beautiful — clean, modern, and right in front of a stunning beachfront. 🌊 The staff were all very friendly, polite, and always ready to help with a smile.
The rooms were spacious and comfortable, with everything we needed for a relaxing getaway. The pool area was lovely, especially during sunset — perfect for photos! 📸 The food at the restaurant was delicious, and breakfast had a great variety.
It’s a great place for families, couples, or even friends who just want to unwind and enjoy Panglao’s natural beauty. We’ll definitely come back again soon. Highly recommended! ❤️
Hotel near Cebu City,Cebu City66.4% of visitors choose this area
BBeverly J. Beverley2025.11.26
We love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
Hotel near Cebu City,Cebu City66.4% of visitors choose this area
GGuest User2026.01.05
I had a great stay in this hotel. The only concern I had was the shower bec it’s kinda low on pressure. Hindi maganda ang distribution ng tubig so you end up using the faucet underneath it instead. Staff was very accommodating and facilities looks clean too. Thank you!
Hotel near Cebu City,Cebu City66.4% of visitors choose this area
GGuest User2025.12.17
The hotel is right next to SM Mall, with a dedicated covered walkway leading directly to it, making dining and shopping incredibly convenient! The hotel facilities are very modern, and the Christmas atmosphere was lovely. The staff were also warm and polite. I'm very satisfied!
Great hotel right on Alona beach, far enough away from the noise but close enough to walk to the restaurants and bars. Stayed in a beach view room, was large and clean with the best beach view of any hotel I’ve stayed in. The sky infinity pool felt like the pool joined to the ocean. Also one of the best rooftop pools of any hotel I’ve stayed in and with the attached pool bar a great place to enjoy a cocktail or beer in the pool while watching the sunset. Staff were really friendly and helpful. Only areas of note that could be improved, the bath towels were of lower quality than I would have expected in a hotel of this level and the coffee at breakfast was terrible, luckily the room had a Nespresso machine.
Surely it’s very nice 5 star hotel, but still one thing you need to consider before booking. The beach is sandy and zones nearby are quite comfortable to stay in and have a rest on the shore. But if you’re snorkeling fan - not a good option for you. On the photo you can see what happens on low tide. Surely you need to wear coral boots (mandatory!!!) and walk a long distance before reaching point where you can swim and snorkel. Still famous aero plane wreckage can be easily accessed and seen underwater. Coral bottom of the sea quite poor on this beach. But you can see a lot of different starfishes.
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9.2/10
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8.4/10
Very Good
LLeif ReyYou get what you pay for with this hotel. Although some of the appliances are old they still get the job done. The smart tv was a great addition to the room as it allowed us to watch and stream movies and tv shows. The only disappointing part was the internet connection as it wasn't stable and it wasn't fast enough to use reliably if you wanted to work.
周周彥鋒The location is remote, but the hotel has a tuktuk (actually a Tricyle) for $400. If you have large luggage, the hotel can also send a tour bus for a fee of $1700. The hotel provides motorcycle rental or charter services. Since I rented a car and drove myself, you can ask the hotel for other fees. There is free parking but after 10 o'clock, the hotel staff will close the door and you can ask them to open it or open it yourself. The advantage is that it is quiet because it is remote. All the guests who checked in that day were European tourists. Fortunately, there was no party so it didn't feel noisy. I have to complain that the door lock is really bad. Every time I go out, I have to lock it for a long time but can't lock it... I suggest changing the lock... I suggest that you really put a shoe rack outside. I don't know where to put it... Because it was newly opened at the end of last year, the facilities are very new. There are no mosquitoes or ants in the room unless you don't close the door immediately. The bed is not soft or hard and it is very comfortable to sleep. The air conditioner is a Daikin air conditioner, which is very quiet and cold. This hotel needs to bring its own toothpaste and toothbrush. There is no package at all. All the drinks in the refrigerator except water need to be paid! The shower has poor drainage and is easily blocked. I saw that the hot water outside is a solar water heater, so the hot water supply is slow. It takes about 2-3 minutes for the water temperature to become hot. There are very few hangers in the room, only 2 are attached. There are many plugs, which are very suitable for us to charge mobile power supplies and mobile phones. There is a simple bar. The swimming pool water is very clean. The waiter cleans it regularly, but it feels that there are not many people left behind. There is only one person during the day and two nights. The breakfast is good. It is made that morning. There are not many choices, but at least there are fruits after the meal. The food tastes very good, whether it is Western or Philippine, it is very good. This price is worth living in such an environment
KKristel Lim SanchezKudos to all the staff. Very friendly and accommodating made sure they satisfy their guests. Adhere to all of my requests. They even allow us to pack a breakfast (light snacks) for my kid who didn’t eat at buffet breakfast.
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
GGuest UserBreakfast was great. The location is excellent, close to everything, and easy to find. My only minor issues were the lack of in-room slippers and no toiletries provided. However, they made up for it by offering unlimited drinking water conveniently located just outside the room.
BBubbleChimpGood for experienced divers but not for new divers, solo travellers, relaxing beach time or a deluxe experience even though it was £200+ a night so I did not think it was good value.
For me it was just the wrong choice and I didn't do enough research. The main disappointment comes down to me basing my expectations on the price instead of the 3 star rating. I haven't paid that much for a hotel before and usually go for 4 or 5 star places so I just don't understand the pricing, maybe that's just how it is in the Philippines. The staff and service are good, breakfast and the room are ok, spa and diving are the good amenities so it might be the diving location which warrants the price.
Lunch and dinner are good. I recommend the honey yoghurt muesli with mango and the chicken salad (with a dressing) for breakfast. Everything I had on the lunch/dinner menu was great - the tom kha gai soup, Dorado, burger, curry etc all good. Small range of beers and cocktails available but cocktails were good too.
The room and bathroom are fine for 3 star standards. There is termite stuff falling from the wood beams and dead moths or similar insects on shelves which did not get cleaned away.
The Swedish massage was good, I recommend Gail. The shiatsu was painful and pinched my skin so she switched to Swedish. The pool is murky and not enticing to swim in, lots of mozzies around it too.
I much preferred the beach and water conditions further down at Dauin. I like to relax on a nice beach and swim etc. that's where the great snorkeling is too. But the water at Atlantis is too rough and windy and the beach too narrow.
Although the dive masters are great for leading dives and probably for the other diving skills, I wouldn't recommend getting your open water certificate here especially if you're at all nervous about it. There were some differences with the SSI videos like being able to practise boat entry in the pool first and using a snorkel that I would have preferred what with the condition of the water there. The beach, water and entry conditions are so much better 20-30min down the beach at Dauin, Bongo Bongo beach. I managed to earn my open water and it was the reason for this trip but it wasn't a pleasant experience and I watched the divers enter at Dauin quite jealously.
Considering you can do 4-5 dives a day here plus a day for Apo island, I think 3-4 days here would be perfect.
The hotel tour prices were a bit more expensive than others I found and they do not arrange joiner tours so as a solo traveller, their tours were prohibitively expensive. For some reason there were no joiner tours available outside the hotel either, I don't know if that's because of the season (jan-feb) or that's usual for the Philippines but it's the first time I've experienced that in my travels.
The tour to Apo Island is good and well arranged. The only thing is as a snorkeler you have to wait until after lunch to get to the shallow turtle area but it was great and a benefit of going with the hotel is you leave on their boat right from the hotel, no need to drive to the ferry.
PPinkRangerThe room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a ****** player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
GGuest UserThis was a fantastic hotel! What stood out most was how incredibly kind and helpful the hotel staff were, offering 24-hour assistance. The breakfast was also delicious, and the rooms were clean, making for a truly satisfying hotel stay.
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
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