Posted on Dec 22, 2024
Says_Katy
That's the end of our stay at this hotel in the executive suite.
What we liked:
Hotel location;
Gorgeous landscapes from the room window;
Pool area;
Spacious swimming pool;
Spacious room;
The pool is properly planned;
Very cute dogs and cats. They cheered us up.;
The staff is very polite and tries to help with everything.;
Relaxing massage;
There was oatmeal on the breakfast menu, which is rare in the Philippines.;
Your requests are being listened to.
What didn't you like:
A small selection of paid breakfast. There is no buffet and you need to choose from the menu. But you can only choose 1 dish and drink for each one. In other words, don't expect to try even a couple of dishes for prepaid money. Here you can choose only 1 dish for breakfast. The rest is paid. It became clear only on the 3rd day of the stay, as they could not understand how the breakfast system worked.
We were charged 390 Philippine pesos for SPAM (or rather, three slices of local ham). It's expensive for this kind and quantity of food.
•On the last day, the cost of paying for a fruit plate increased. It was 350 pesos, it became 400.
•When ordering tom yam, we asked for additional shrimp (+250 pesos). We were served soup with 7 shrimp halves. We still haven't figured out how many shrimps there would have been without the extra ones we paid for. 🙈We thought they forgot to add additional ones. Then we saw the bill and additional shrimps were deposited.
•Few seafood dishes. Considering that you are 50 meters from the sea. There are also few products with vegetables. We suffered because of this. There was no light food.
•The leaves in each salad were stale.
•Service fees were from everything. We understand when the service fee is for food, but we still don't understand why the fee was for a massage. That is, the fee for the massage + the service FEE for the massage.
•There were also fees for filming shark swimming on our phone. We also did not understand why the fee, if the tour itself cost 7,500 pesos + 300 pesos was a service fee (again, we do not understand why it is not included in the total cost of the tour) + 260 pesos for shooting on the phone;
I was disappointed that when booking an excursion to swim with sharks for 7,500 pesos, fishing was included, but no one offered it to us. They just took us, we swam and brought it back. They say the tour took 5 hours, but it was two and a half hours.
•Hand soap has not been refilled in two days;
• The automatic circulation of water in the pool was rarely turned on, so we swam with flies for two days... trying to catch them from there;
•The performers were an hour late for the first tour, and 30 minutes late for the second. We don't understand why our time wasn't respected.
• One shower wasn't working. There was no water coming out of it;
• Often they didn't bring half of the dish. That is, if you ordered a meat plate with grapes, cheese and crackers, be prepared that I may not bring you crackers, but there will be 3 pieces of cheese. That's for 590 pesos. We ordered this plate twice, and two times we didn't get any crackers. The second time we asked and they informed us. Also, when ordering mashed potatoes with chicken, they brought us chicken without mashed potatoes. We asked and were informed. Everything was already cold. They didn't add a banana to the banana pancakes.
Unfortunately, curtains are not blackout, for those who cannot sleep without them, bring a sleep mask.
I write absolutely all the little things, as I am very careful about the service. I really liked this hotel. In any case, I recommend it wholeheartedly. After all, they communicate politely with you here, there are gorgeous views from a spacious room, and there is a large swimming pool. But I have to write down the little things so that the management can improve the quality of service so that staying at this hotel leaves only positive emotions for absolutely everyone! After all, the hotel is really beautiful!
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Price per night fromUS$246
Posted on Jun 27, 2026
Guest UserThe Atmosphere
The design strikes that perfect, delicate balance between rustic charm and thoughtful luxury. It doesn’t feel manufactured; it feels lived-in and deeply cared for.
The Lobby: Less of a reception area and more of a grand living room. There is a massive stone fireplace that burns all day, surrounded by mismatched leather armchairs, stacks of vintage board games, and a self-serve tea station with local honey.
The Lighting: You won't find a single harsh, white bulb here. Everything is soft amber, candlelight, and the amber glow of Edison bulbs, which instantly coaxes your brain into relaxation mode.
The Room: A Sanctuary of Comfort
The bed deserves its own dedicated review. Layered with crisp linen sheets, a heavy down comforter, and a chunky knit weighted blanket, it felt like sleeping inside a cloud.
[ Window Seat with Forest View ]
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[ Velvet Armchair ] ---- [ Stone Hearth / Gas Fireplace ]
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[ King Bed w/ Down Comforter ]
Every detail in the room was designed to slow you down:
The Nook: A deep, velvet window seat packed with plush pillows, perfectly positioned to watch the morning mist roll over the tree line.
The Bath: A deep, freestanding copper soaking tub. They provide small jars of handmade cedarwood and lavender bath salts that made the entire room smell like a woodland spa.
The Details: No plastic water bottles or generic tech. Instead, there was a vintage-style Marshall Bluetooth speaker playing soft acoustic jazz when we walked in, a ceramic electric kettle, and freshly baked shortbread cookies waiting on a ceramic plate.
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Price per night fromUS$19
Posted on Aug 15, 2026|Deluxe Room
ThomasblnI was very disappointed after seeing breakfast buffet in this hotel! Knowing that it wasn’t cheap hotel and has lots of branches over Philippines, I didn’t expect that the buffet would be considering only Philippino and Chinese taste. Eggs weren’t even cooked well, hash brown smelled with old oil, most of the food contains pork, not much fruit choice ( only two ) , coffee tasted as though coffee machine wasn’t cleaned for ages. I raised a complaint knowing I had food poisoning after 2 consecutive days! All I heard is sorry we can provide you veggies … is it a best offer knowing how much we paid for this hotel! Then at least give people option of not including breakfast to the room price. Concerning room no problem, clean and nice.
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Price per night fromUS$60
Posted on Jul 27, 2026|King Room With Courtyard View
홍또여Overall, this was a satisfying 5-star resort, with the exception of its location.
The staff were incredibly friendly, and the security was excellent, making for a comfortable and safe stay within the resort. There were also various activities offered by the resort, so there was plenty to enjoy without even having to leave.
Most notably, the swimming pool is absolutely beautiful. It was even more stunning in person than in photos, and I'd be willing to return just for the pool alone.
The only slight disappointment was breakfast. While the bread and fruit were good, the overall food selection was less than expected. I had the pho for three days, and the taste varied each day, which felt inconsistent.
Additionally, the location is a bit secluded, so many massage parlors and restaurants don't offer pick-up/drop-off services. Most of the time, I had to rely on taxis, which made getting around a bit inconvenient.
However, the resort's facilities and services were so excellent that I highly recommend it to anyone looking for a relaxing, resort-focused vacation. Conversely, for those planning daily excursions for sightseeing or food tours, the location might be somewhat inconvenient.
Even if I visit Cebu again, I was so satisfied with this resort that I would book it again just for the swimming pool.
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Price per night fromUS$187
Posted on Jan 26, 2026
Guest User
I'm leaving this review in the hopes that it will be helpful to those traveling to Bohol.
1. Location: Since it's far from Alona Beach, I had to pay an additional 300 pesos one way for the free massage pickup and drop-off.
2. Facilities: The room was very comfortable and bright, perfect for putting on makeup. The mattress and bedding were nice, and the single beds came with two pillows, which was very comfortable.
3. Pool: The water was clean and regularly maintained, so it was great for swimming. At other resorts, I've never been in the water.
4. Meals: Breakfast was included, which was simple but filling and delicious. It was also nice to be able to order other meals whenever I wanted, which was also delicious.
5. Service: The staff were all friendly, and since it's not a busy area, they provided hotel pickup and drop-off for nearby areas and called tuk-tuks for further places. Grab wasn't available.
6. Overall: This is a resort I'd stay at again when I want a quiet and relaxing stay, but the distance from the city center was a bit inconvenient. This resort is great for water activities. I went shopping at ICM for 400 pesos one way, but I like to wander around nearby, so I moved to Alona Beach and had some fun.
Because it's surrounded by mountains, there were so many mosquitoes that I think I killed about 10 a day. Ask for an electric mosquito coil to minimize the damage.
This is a resort I highly recommend, but the biggest drawback is the mosquitoes.
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Price per night fromUS$39
Posted on Sep 3, 2026|Superior Queen Room
Guest UserWe had a wonderful stay at Mercure Mactan and were very happy with our experience. The hotel was clean, comfortable, and conveniently located in Mactan Newtown, where there are plenty of food options, restaurants, and cafes, all just a short walk from the hotel.
The staff were friendly and accommodating. We were also celebrating a birthday during our stay, and the hotel kindly prepared a simple cake for us, which we really appreciated. It was a lovely little touch that made the celebration more special.
Another great thing is that guests can enjoy access to the pool and beach in Mactan Newtown, which made our stay even more enjoyable.
The only area that could be improved is the breakfast selection, but it wasn’t a major issue and didn’t take away from our overall experience.
Overall, we had a great stay and would definitely consider coming back!
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Price per night fromUS$53
Posted on Aug 26, 2026|Deluxe Twin Seaview
Anonymous User
Although I checked in quite late and was unable to experience all of the services, I was still very satisfied with my stay.
All of the staff were incredibly considerate, but what impressed me the most was how they always greeted and assisted guests with a genuine smile.
They did their best to accommodate every request, so I honestly found it difficult to have anything to complain about.
Perhaps because the weather wasn’t ideal, I felt that the hotel’s exterior had a much stronger visual impact than the view from inside the room.
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Price per night fromUS$95
Posted on Jan 21, 2026
Guest User
The Hotel and staff did really well during the Sinulog festival! They organised workshop and provided gifts and souvenirs. It is also very close to one of the main festival areas. The only disappointment was the kaldereta we ordered from the kitchen which was ridiculously small amount (1 piece of meat). However there are many restaurants nearby. Hairdryer needs extra payment of 100 peso per night.
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Price per night fromUS$21
Posted on Sep 2, 2026|Deluxe Room
WilG.I had such a wonderful experience staying at this hotel. From the moment we arrived, everything felt comfortable, welcoming, and well taken care of. The staff were very friendly, accommodating, and professional throughout our stay. They were always willing to assist whenever we needed something, and their warm attitude really made a difference.
The room was clean, comfortable, and spacious enough for a relaxing stay. Everything was well maintained, and the bed was especially comfortable, which made it easy to get a good night’s sleep after a long day. I also appreciated how clean the bathroom and other areas of the room were. You can really tell that the hotel puts effort into maintaining a good standard of cleanliness.
The location was also convenient, making it easy for us to get around and access nearby places. The overall atmosphere of the hotel was peaceful and relaxing, which made our stay even more enjoyable.
What I appreciated most was the overall service. Sometimes a hotel can have beautiful rooms, but it’s the staff and the little details that really make the experience memorable. Here, we felt genuinely welcomed and well looked after. Any questions or requests we had were handled politely and efficiently.
Overall, I’m very happy with our stay and would definitely consider coming back again. It was a comfortable, pleasant, and stress-free experience from beginning to end. I would highly recommend this hotel to anyone looking for a clean, comfortable place with friendly staff and great service. Definitely one of those places where you leave feeling satisfied and already thinking about coming back! Thank you to the entire team for making our stay such a lovely experience. ❤️
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Price per night fromUS$46
Posted on Jun 15, 2026
Julie RCHONEST EXPERIENCE and Please read for the CONS🧡
Bluewater Sumilon Island is undoubtedly one of the most beautiful resorts we’ve visited. The private island setting, surrounded by clear waters, creates a unique and relaxing experience. We also appreciated that the resort provides complimentary boat transfers for checked-in guests. The transfer was smooth, organized, and only took around 15 minutes.
Our room was spacious, clean, and well-maintained, with complete amenities and everything we needed for a comfortable stay. Although our assigned room was quite far from the main areas, the resort’s shuttle service helped make transportation easier.
The food exceeded our expectations. Both dinner and breakfast were served buffet-style, offering a wide variety of choices. Everything was well-prepared and enjoyable.
One of the highlights of our stay was the staff. The activity guides, lifeguards, restaurant staff, and service personnel were consistently warm, welcoming, and accommodating. They were approachable and attentive to our requests throughout our stay.
We also had an unexpected medical situation involving one of our senior companions, and we were grateful that there was a nurse on duty. The assistance and care provided were professional and reassuring, especially since the incident happened in the evening.
However, there were also areas that could be improved.
Our experience with the reception staff was disappointing compared to the excellent service provided by the rest of the team. Communication felt rushed, and at times multiple guests were being addressed simultaneously, which came across as unprofessional and less welcoming.
The resort shuttle service also seemed overwhelmed during peak hours. With many guests needing transportation around the island, waiting times became longer. Adding more service vehicles could significantly improve convenience, especially for seniors, children, and guests with mobility concerns.
Our biggest concern was the lack of exclusivity despite the resort’s positioning as a premium private island destination. The resort accommodates a large number of day-tour guests who share many of the same facilities. As a result, areas such as the sandbar, swimming pools, and lounge spaces often felt crowded. There were times when finding available benches or fully enjoying the facilities became difficult because of the volume of day visitors.
For a resort that markets itself as a luxury private island experience, this was quite disappointing. While we understand the value of day tours for the business, overnight guests paying premium rates should ideally enjoy a more exclusive experience and better access to resort facilities.
Overall, Bluewater Sumilon Island offers stunning scenery, excellent food, comfortable accommodations, and outstanding service from most of its staff. However, improvements in guest exclusivity, transportation availability, and front desk service would greatly enhance the overall experience and better justify its premium pricing.
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Price per night fromUS$140