Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
Spacious and decent room. Valet parking and free covered car park available for guests
Booked a room without breakfast so did not try their breakfast but Kuantan has plenty of food available nearby .
The only downside is that the lift lobby at the swimming pool floor is always wet . guests still wet after swimming straight get into the lift without drying up first.Hotwl Management must look into this seriously as it is dangerous for elderly or young children may fall due to slippery floors.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
Wonderful 3D2N Family Stay at Swiss-Grand Hotel, Kuantan
We recently enjoyed a 3D2N family vacation at Swiss‑Grand Hotel Kuantan, and it was truly a memorable and relaxing experience for all of us.
From the moment we arrived, the check-in process was smooth and welcoming. The staff were friendly, professional, and always ready to assist with a warm smile, which made us feel comfortable right away.
The room was spacious, clean, and well-maintained — perfect for a family stay. We especially loved the beautiful sea view and the calming sound of the waves, which created a peaceful atmosphere throughout our trip. Housekeeping services were excellent and consistent during our stay.
One of the highlights was the hotel’s facilities. The swimming pool was a big hit with the kids, while the direct beach access allowed us to enjoy relaxing walks and family bonding time by the sea. The environment was safe and family-friendly.
Breakfast was another pleasant surprise, offering a wide variety of local and international dishes. Everything was fresh and delicious, with plenty of options suitable for both adults and children.
Overall, our stay was comfortable, enjoyable, and stress-free. This hotel is highly recommended for families looking for a relaxing seaside getaway in Kuantan. We would definitely love to return again in the future!
✨ Thank you for making our family trip such a wonderful memory!
Stayed at AC Hotel Kuantan for a short business trip and it exceeded expectations. The check-in was smooth, staff were professional, attentive, and efficient throughout the stay. The room was spotless, modern, and comfortable with a great work desk setup and reliable Wi-Fi, perfect for getting work done. Bed quality was excellent and ensured proper rest after long meetings. Breakfast spread was well prepared with good variety and fresh options. Location is convenient with easy access to key areas in Kuantan. Housekeeping standards were consistent and prompt. Overall, a very pleasant, hassle-free stay. Highly recommended for business travelers seeking comfort, convenience, and professional service.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
The location is just nice. Great scenary, not too cold but not hot. It's windy when we were there.
For me here one day trip is just enough as there is just a small area unless you want to stay for a night there.
The room was spacious but no carpet - cold for out feet. We got an upgrade room but unfortunately the elevator not working to the first floor, they apologized to use by giving 10% off for food to bought there.
Breakfast - we booked with breakfast , satisfied with many choices available and good taste too.
For the restaurant around there- not really satisfied as not so much choices plus pricy compared to the food served.
Brought my child to the rabbit farm and Japanese garden - it's free for those who stayed at the Colmar Tropicale.
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
Check in only at 5pm. I was at the lobby at 4pm but room not ready at that time. Very disappointed.
Nothing as complimentary
It is a big unit or bungalow unit that i took but they only gave 4 towels. I ask for additional towel they want to charge RM10 just to provide additional towel.
Additional blanket they charge me RM40 for 2 towels..
Location very good. Everything else was good too
The room is as what was advertised - body and hair shampoo provided. Room is clean. Towels are clean but you can see they are abit worn out. I am not complaining given the price we pay. There are 2 hotel reserved parking lots and we have been lucky to be able to utilise them while we were there for 3 days 2 nites stay. Staff are helpful. We stayed on level 2 - the highest level. However, on Sat night, very late at night, maybe in the wee hours, we could hear furnitures being moved and dragged above us. The hotel may want to avoid such furniture move during these hours so as not to disturb the sleeping time of their guests
Very Good
54 reviews
8.4/10
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PLN 83
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8.3/10
Very Good
this is my second visit here, all were excellent execpt the check out time is so early which is before 11am.
The service was superb. Stayed for 2 nights and they allowed us to check in 1hr early and check out 1hr later. They provided macarons as tea snack and the room was very clean and spacious. The amenities provided were top tier as well. View was great!! A welcome and parting gift was also given. Will be back again and worth the value. Vibes was really great. Only improvement/suggestion would be a smart TV 😂
This my 2nd time staying in this hotel. Check in process very fast. Staff friendly as usual. Room clean but got stale/damp smell. Good breakfast. Many choices & when nearly finish, staff will top up the food ASAP. I always love their bread & butter pudding & this time no more salty fried mee 🤭 My family & i enjoyed this trip so much. Thank you Corpthorne for the hospitality.
The hotel offers a beautiful view with a clean and peaceful environment. The stay was very comfortable, and the customer service was absolutely professional and friendly🥰
The location of this hotel is awesome and the amenities provided are as per the expectations. Well systemised check in process and top notch service. No language barrier with the hotel staffs. They are providing answers for all type of queries. When I step in to the hotel after a long travel., the first smile from the receptionist .. turned my tired in to energetic. This hotel located very close all eateries, shoppings and casinos. We can enjoy all these with in the building itself. Without expose to cold or rain.
Beautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
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