The environment is pleasant, and the location is convenient as it is situated in front of a mall. The room is also spacious. However, the housekeeping aspect is somewhat unsatisfactory. Although housekeeping is provided daily, the cleaning appears to be minimal. The floor is neither swept nor vacuumed, resulting in dust accumulation.
In addition, the management should pay closer attention to the condition of the rooms. In my case, the bathroom door hinge was almost detached, which could pose a safety risk to guests.
I hope these matters can be improved in the future.
Lovely staff, but the water dispenser is a ”tall” order. The staff really go out of their way to help. Only problem was the water dispenser. It’s placed on a table, making it tower over me. As a short girl, using the hot water felt a bit like a stunt from a movie 😂 I was terrified of a hot splash to the face! It would be much better if it were placed at a lower, safer height. And also location prefectly in heart of bentong, walking distance to Bukit Do.. everywhere. Nasi Kandar 24h across the street.
For our 50th wedding anniversary, we made a road trip around Malaysia that included a refreshing 2 night stay at this resort.
Its amenities were adequate to meet sunlovers’s thirst for the beach experience.
Room cleanliness, conceige service and facilities maintenance were also deserving for a 5 star rating.
On checking out, we realized there was a single long line for both checking in and checking out guests. This was a let down for us as we need to leave promptly for our next destination.
We could not understand why there was no dedicated check out lane counter that other international hotel chains have.
Otherwise, this would have been for us a perfect experience.
I recently stayed at this hotel and was very impressed with the room. The room is spacious with a studio-style layout, featuring a sleeping area, living space, small kitchenette, and one bathroom. The in-room amenities are nearly complete — it comes with a mini fridge and other essentials, making it comfortable for both short and extended stays.
I booked a sea view room and the view was absolutely stunning. The location is also very convenient, only a 3-5 minute drive to Kuantan city center when there’s no traffic. Finding food is easy too, with several restaurants just a short walk from the hotel.
Breakfast had a good variety and tasted great. The only downsides were that check-in took a bit longer due to a long queue, and parking was a little challenging since it was very crowded, likely because of the weekend. Other than that, there wasn’t much to complain about.
Overall, the hotel offers comfort, complete facilities, and a strategic location. This will definitely be one of my favorite stays whenever I’m in Kuantan.
The hotel is centrally located and a walking distance to the State Mosque. We have stayed here several times before and satisfied with the room and services. The room was clean and quite spacious with a nice view of the town.
Overall, everything was very good and satisfying, except for the pizza I had by the beach, which had a hair in it. Someone did come and replace it with a new pizza, but the time taken to prepare the replacement was very long, to the point that I had already lost my mood to enjoy the pizza. The first time I ordered, the food arrived very quickly, but when they replaced it, I had to wait for quite a long time. This was very disappointing.
I really enjoyed my stay at Timurbay Residences. The atmosphere here is very peaceful and perfect for relaxing. The unit provided was also very clean and comfortable, truly satisfying. Additionally, the residence's location is very strategic as it's easy to find food. There are many eateries right in front of Timurbay Residences, so you just need to walk. Overall, the experience here was excellent, and I am very satisfied. Highly recommended for anyone looking for a comfortable vacation and relaxation.
This is our first time staying at this hotel and dare I say, it was one of the best 5-star hotels I’ve been in. Will definitely, definitely come again. Everything and everyone were wonderful. The room was so squeaky clean and no speck of dusts anywhere. The bathroom’s design was top notch I love every inch of it. And the room had carpet-floor which made it easier and less painful for my baby to crawl around. The view was to die for. Very secluded and private and calm. Okay now the breakfast, heads off to the chef, the foods were amazing. I think this hotel has been here for quite a while now but they had managed to maintain and made it look like brand new. Two things I wanna suggest a bit, maybe can provide a prayer mat for the muslims or the front desk maybe should ask first whether we need any prayer mats, that would’ve been nice. One other thing, during breakfast, maybe can make sure the utensils are more accessible rather than upon request cause each table was provided with limited number of spoons and forks. But yeah other than that, everything was perfect from the beginning till the end. Huge thanks to Mark as well cause he did a wonderful job assisting us to our room and everything. Kudos to every staffs here, they were so nice and helpful. Oh yeah almost forgot about the welcome drinks, they were absolute perfect thank you so much. Will come again and again. Best hotel here.
My recent stay at AC Hotel by Marriott Kuantan was a pleasant and memorable experience. From the moment I arrived, the hotel gave a comfortable, modern, and welcoming impression. The check-in process was smooth, and the front desk team was professional, helpful, and efficient. Their warm attitude immediately made the stay feel positive, especially after a long journey.
The hotel’s overall environment was clean, calm, and well maintained. The lobby had a simple yet elegant design, creating a relaxing atmosphere without feeling overcrowded or overly formal. It is the kind of hotel that feels practical for both business and leisure travellers. The location is also convenient, with easy access to nearby food outlets, shops, and key areas around Kuantan. This made moving around much easier and helped make the short stay more enjoyable.
The room was one of the highlights of the stay. It was clean, comfortable, and well arranged. The bed was cosy and provided a good night’s rest. The pillows and bedding were soft, fresh, and suitable for a relaxing overnight stay. The room design was simple but functional, with enough space to move around comfortably. Everything felt neat and properly prepared before arrival, which showed that the housekeeping team had done a good job.
The bathroom was also clean and practical. The water pressure was good, and the basic amenities were sufficient for a comfortable stay. Cleanliness is always one of the most important factors in any hotel stay, and AC Hotel by Marriott Kuantan managed to meet expectations well. There were no major issues, and the room felt properly maintained throughout the stay.
Another positive point was the quiet and peaceful atmosphere. The hotel provided a good environment to rest after a busy day. Whether for a short business trip, weekend getaway, or family overnight stay, the hotel offers the right balance of comfort and convenience. It does not feel overly complicated, which is a strength. Everything is straightforward, clean, and reliable.
The staff also deserve recognition. They were polite, responsive, and ready to assist when needed. Good service does not always need to be dramatic; sometimes, simple efficiency and professionalism are enough to create a strong impression. The team at the hotel managed to deliver that well.
Overall, my stay at AC Hotel by Marriott Kuantan was a good one. The hotel offered a clean room, comfortable bed, convenient location, friendly service, and a relaxing atmosphere. It is a hotel I would recommend to anyone looking for a reliable and pleasant stay in Kuantan. For travellers who value cleanliness, comfort, and practical convenience, this hotel is definitely a solid choice.
It was a happy and comfortable overnight stay, and I would not hesitate to return again in the future.
Good location
Have surprise cause have fire perfoance at beach , even during Ramadan, and is free
Like the show very much and kids so happy
Very Good
387 reviews
8.5/10
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JJay_HuntFantastic Location for a Relaxing Family Getaway!
Stayed here for a 3d2n family trip and it was the perfect base for a relaxed, santai holiday.
Waking up to the misty mountain air and the beautiful green golf course view from the balcony was definitely a highlight of our trip.
Things to note: Parking can be quite tight during peak weekend hours, it's best to secure a spot early.
GGuest UserOverall, we had a pleasant stay at this hotel. The room and overall environment were clean and well-maintained, which made our stay comfortable. The location is also very convenient — within around 15 minutes’ drive to popular attractions such as Kea Farm, Agro Market, and Cameron Valley. It is also located right next to Tokyo Town, making it easy to find food and shops nearby.
However, there are a few areas for improvement. The toilet space is relatively small, which may feel a bit cramped for some guests. In addition, although free-flow drinking water from Cuckoo is provided, guests need to walk out to the corridor near the lift to collect it, which can be slightly inconvenient.
Overall, it is still a good stay considering the cleanliness and strategic location.
NNickJessWe had a wonderful and fabulous stay at the Copthorne Hotel with my family. The ambience was warm and inviting, and we truly enjoyed the beautiful scenery. It was a perfect short getaway for us. Thank you for such a lovely experience!
WWanee ZulkifliMe and my husband booked this hotel for our staycation before Ramadan start. The price offer affordable with our budget since we went there during school holiday and CNY. We choose superior room which located in front of the pool. The resort are huge/big, a bit classic since the room interior quite oldies. I guess it's true this resort was build on 1987~ somewhere. The resorts well maintain, the staff are welcoming, polite, good PR with guests inquiries. The resort have great access to the beach that you may walk from the room/pool/restaurants. They have 2 pools, the one are surround by the villas/superior room and they have pool theme park (small theme park), require to wear the bands (will provide during check-in), the kids definitely enjoyed playing at the pool so do adults too. The other side of theme park pool, the have pool facing the beach and besids the restaurant, and of course their lifeguard always monitor the guests in pool area. There so many type of rooms you may choose in future. Furthermore, their breakfast menus are satisfied to enjoy, staff that always ready to clean up once guest finished their meal. Overall it's very comfy, nice and beautiful resort to choose for staycation/holiday. Definitely will come again in future.
GGuest UserThis was our 1st stay in the resort and it turned out to an interesting & awesome experience!
We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness.
The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service.
AAnonymous UserMy recent stay at AC Hotel by Marriott Kuantan was a pleasant and memorable experience. From the moment I arrived, the hotel gave a comfortable, modern, and welcoming impression. The check-in process was smooth, and the front desk team was professional, helpful, and efficient. Their warm attitude immediately made the stay feel positive, especially after a long journey.
The hotel’s overall environment was clean, calm, and well maintained. The lobby had a simple yet elegant design, creating a relaxing atmosphere without feeling overcrowded or overly formal. It is the kind of hotel that feels practical for both business and leisure travellers. The location is also convenient, with easy access to nearby food outlets, shops, and key areas around Kuantan. This made moving around much easier and helped make the short stay more enjoyable.
The room was one of the highlights of the stay. It was clean, comfortable, and well arranged. The bed was cosy and provided a good night’s rest. The pillows and bedding were soft, fresh, and suitable for a relaxing overnight stay. The room design was simple but functional, with enough space to move around comfortably. Everything felt neat and properly prepared before arrival, which showed that the housekeeping team had done a good job.
The bathroom was also clean and practical. The water pressure was good, and the basic amenities were sufficient for a comfortable stay. Cleanliness is always one of the most important factors in any hotel stay, and AC Hotel by Marriott Kuantan managed to meet expectations well. There were no major issues, and the room felt properly maintained throughout the stay.
Another positive point was the quiet and peaceful atmosphere. The hotel provided a good environment to rest after a busy day. Whether for a short business trip, weekend getaway, or family overnight stay, the hotel offers the right balance of comfort and convenience. It does not feel overly complicated, which is a strength. Everything is straightforward, clean, and reliable.
The staff also deserve recognition. They were polite, responsive, and ready to assist when needed. Good service does not always need to be dramatic; sometimes, simple efficiency and professionalism are enough to create a strong impression. The team at the hotel managed to deliver that well.
Overall, my stay at AC Hotel by Marriott Kuantan was a good one. The hotel offered a clean room, comfortable bed, convenient location, friendly service, and a relaxing atmosphere. It is a hotel I would recommend to anyone looking for a reliable and pleasant stay in Kuantan. For travellers who value cleanliness, comfort, and practical convenience, this hotel is definitely a solid choice.
It was a happy and comfortable overnight stay, and I would not hesitate to return again in the future.
MMarina YoshiOne-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.
NNritaRindianiI had a really great stay at Imperium Kuantan. The room was clean, spacious, and very comfortable. Sea view from the balcony was amazing. The facilities and swimming pool were perfect for relaxing.
The room also came with Netflix, which was a nice bonus for chilling at night. The check-in and check-out process was smooth, and the owner was very kind, responsive, and easy to communicate with. Everything went well throughout the stay. Overall, a very satisfying experience and I would definitely come again!
YYasminYasirGreat location – right in Tanah Rata, walking distance to restaurants, shops, and the bus station
* Spacious rooms – comfortable, suitable for families
* Quiet & relaxing environment – surrounded by pine trees, cool weather
* Friendly staff – generally helpful and polite
* Decent breakfast – simple but acceptable
GGuest UserI had a truly delightful stay at Heritage Hotel. The room was spacious, spotlessly clean, and beautifully maintained, with a stunning view of the scenery outside.
The staff were courteous, friendly, and genuinely helpful. They kindly allowed an early check-in and even upgraded me to a bigger room — such a pleasant surprise!
The location is also very convenient. A GrabCar ride to the Tanah Rata bus terminal costs only about RM 8.
While the breakfast spread is not the most extensive, the dishes served were really delicious and satisfying.
What impressed me the most was the housekeeping service. I left in a hurry for a day tour and forgot to put out the “Make Up Room” sign. When I returned in the evening, I was so happy to find the room neatly tidied, the bed perfectly made up, and fresh towels provided. That level of attentiveness made me feel truly well taken care of.
Thank you to the entire team at Heritage Hotel for making my stay so comfortable and enjoyable. I would highly recommend this hotel and will definitely return on my next visit to Cameron Highlands!
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