Hotels With parking in Western Province, Sri Lanka

The hotel facilities are great, but the atmosphere was a bit tense. Overall, the hotel itself is good; the rooms and service are all up to par. However, this experience felt a bit strange. We arrived in the middle of the night, and as soon as we entered the hotel, there were two layers of security checks: first, military personnel with sniffer dogs, and then the hotel's own security. Honestly, this kind of setup made me feel a bit tense and unable to relax. I was looking forward to the sea view when I woke up, but the weather wasn't great that day; neither the sky nor the sea were very blue. The advantage of the large floor-to-ceiling windows wasn't really utilized, which was a bit disappointing. After leaving the hotel, the street outside was full of tuk-tuks, emitting a strong diesel smell. It instantly pulled me from the vacation vibe back to reality. 😑

5* hotel booked to end our trip in style. Bar staff and cleaners were super happy, polite and love to great the guests in the hotel. Reception staff were generally unhelpful. I tried to book activities and excursions, but was initially told to go the hotel next door before being given a random book While trying to sort late check out one receptionist began serving another customer over my head. Late check out was eventually agreed to which was helpful but after being sat face to face in silence for minutes. Facilities are wonderful. Nice private beach, great pool area. Two bars and buffet style restaurant with ala carte option. Locals got charged significantly less for our event dinner. Some would say that's fair, others would disagree, but not being transparent probably suggests it was trying to be hidden. Service wasn't 5*. When we arrived our bedding was ripped and had a huge hole in it. Thankfully this was fixed, but I think atleast 2/3 people came to check before it was resolved.

We had a lovely stay at this hotel overall. The private beach is beautiful and peaceful, making it a perfect place to relax. The pool area is also great, very clean and well maintained. Breakfast each morning was delicious with plenty of options to choose from. Our room was clean, comfortable, and had strong AC, which made a big difference in the heat. The staff were very kind and welcoming throughout our stay. One thing to note is that we didn’t receive responses regarding booking tours through the hotel, even after following up. I would recommend arranging any tours or activities in advance to avoid inconvenience. Overall, we enjoyed our time here and appreciated the relaxing atmosphere.

The staff made me feel so welcome and nothing was too much - even accommodating my dietary requirements as much as possible. They really helped make my travel easy and comfortable. The pool area is lovely and relaxing, rooms are basic, but clean and it’s ideal for the airport or as place to stay before onward travel :) there’s also a rooftop bar for sunset!

This was the hotel we stayed at on our last day. Since it was fully booked, we couldn't get a late check-out for free, but we paid a very small amount to extend our stay until 7 PM, and I was very happy with that service. We checked in on a Friday, and there was some kind of beer carnival by the pool that went on until midnight. You could hear it from the room, and it was a bit noisy. The cinnamon rolls at breakfast were absolutely amazing, a huge thumbs up!

Mixed feelings We had quite a mixed impression of the hotel. There are definitely some very good things about it, but unfortunately, we experienced several issues that we did not expect from a hotel of this level. Strong points: 🌊 Relaxing ocean view. If you stay here, I would definitely recommend booking a room with a sea view - it is one of the best features of the hotel. 🛏 Extremely comfortable bed. After five months of travelling around Asia, this was one of the most comfortable beds we have slept in. The mattress and pillows were excellent. 👧 Very attentive reception service. Even though we arrived late at night, the reception team quickly arranged an extra bed for our daughter. We really appreciated how quickly and thoughtfully they handled this after our late arrival. 😊 Friendly and caring staff. I especially want to mention the lovely lady who asked for our feedback at checkout. She was very attentive, kind, and genuinely apologetic about the issues we experienced. Because of her attitude and the way she handled our feedback, I’m adding one extra star to my rating. Weak points: We checked in late at night after an 8-hour flight and found a small insect in the bed. It was particularly unpleasant after such a long journey, we had to change rooms. Our main concerns were related to the housekeeping service on the 11th floor. We stayed in room 1107, and unfortunately, there were several things that could have been handled better. Unfortunately, around midnight, we were woken up by loud conversations outside our door, apparently by members of the staff. Shortly afterwards, the housekeeping staff started vacuuming the room next door and moving furniture around - at night. After a long flight, we simply wanted to sleep peacefully, especially as we were only staying for two nights. This was quite unpleasant and, in our opinion, could easily have been avoided. There were no slippers in our room, which was surprising. We did notice slippers in the housekeeping area, so perhaps they were simply forgotten. There were no hand or face towels in the bathroom - only large bath towels. This seemed quite unusual for a hotel of this standard, and it is not particularly comfortable to use the same towel for your face and feet. The bathroom lighting was also very dim, making it difficult to get ready properly and do my makeup.

The sunset from the rooftop was absolutely stunning. The breakfast spread was incredibly diverse, almost overwhelming with choices. If you're on a higher floor, I imagine the room views would be great. For those looking for a hotel stay, I'd recommend opting for the ocean view side, even if it's a bit pricier. The city view is also lovely, with sights like the Lotus Tower. Honestly, having stayed in many five-star hotels, I felt there's room for improvement in their hospitality. For instance, at breakfast, a server spilled juice on my leg while clearing the table next to me. They apologized immediately and said they'd bring napkins. However, several minutes passed, and they unbelievably started setting the adjacent table first and seated new guests. Those guests also seemed confused by the wet floor. I had to ask a different server for napkins before they finally brought them. Regarding cleanliness, the drain in the shower clogged when I took the first shower, and the water wouldn't go down. Housekeeping promptly cleaned it, but I feel this should have been taken care of before check-in. Also, there were some mysterious stains on the towels, which I think should be replaced more regularly. Other than that, the clientele staying at the hotel seemed pleasant, and my stay was comfortable. The only place to plug in Japanese appliances was in the bathroom, so a travel adapter is essential.

According to my booking, I was supposed to receive a king-size bed, but upon check-in, I was given two very small, separate beds instead. The hotel authorities failed to keep the commitment made at the time of booking. Staying and sleeping in these small beds was extremely difficult and uncomfortable for us. This kind of poor service and irresponsibility is completely unacceptable from a reputable hotel. In terms of customer service and maintaining commitments, this has been a thoroughly disappointing experience. I have no intention of ever staying at this hotel again in the future.

I had a wonderful stay at the Mount Lavinia Hotel. From the moment I arrived, everything exceeded my expectations. The service staff were exceptionally friendly, professional, and always ready to help with a smile. The hotel environment was beautiful, clean, and very relaxing. I especially loved the garden area, the swimming pool, and the stunning beach views. Waking up to the ocean view from my room was an amazing experience. Even the washroom was well-maintained and offered a great view, which made the stay feel even more special. What impressed me the most was the genuine hospitality of the staff. They made me feel welcome throughout my stay and paid attention to every detail to ensure my comfort. Overall, I would rate my experience 10/10. Everything—from the location and facilities to the service and atmosphere—was simply perfect. I highly recommend this hotel to anyone looking for a relaxing and memorable stay in Sri Lanka.

Amazing location and friendly staff and clean rooms. Will be a added bonus if we can have Jaffna food Available all day from lunch time till midnight. Great experianca. Well done