Booked the most expensive room type for two nights. There was dust on the headboard and mold on the wood in the shower. I came specifically for the onsen (hot spring) service, which turned out to be even more frustrating. The language barrier made things worse. For both breakfast and dinner, they always seated us in a corner, leaving prime tables with good views empty, seemingly just to avoid seating Chinese guests there.
The onsen service was a joke. I booked a private Iwaoto bath. Went down at 10 PM to queue and waited 40 minutes. Finally got the wooden key tag. It was so dark, and the attendant guarding the onsen entrance wasn't around. In my haste, I made a mistake and went into the large mixed-gender outdoor bath at the very bottom. After changing into the yukata for the mixed bath, we realized this wasn't the private bath we had booked, as there were many people in the large pool. Coincidentally, I was holding my phone, trying to check the onsen map I'd taken a picture of earlier, when the attendant (an older woman) assumed I was taking photos. At this point, I was utterly speechless. The attendant immediately told us we were in the wrong place and accused me of not following the rules. Instead of guiding us to the correct private bath, she took my private bath key away and wouldn't let us use it. I had no choice but to climb back up to the front desk to explain to the receptionist. The receptionist was also helpless, as the attendant had given my key to other guests and was still fuming, saying I broke the rules and couldn't bathe. Why couldn't I, a guest, even explain myself? Later, after the attendant left, I spoke to the front desk staff again. After another wait, I finally got to use the bath from 11:30 PM until midnight, a mere 30 minutes. 😂
The next evening, booking a spa massage downstairs was even stranger. I clearly booked a 60-minute aromatherapy massage for 10,800 JPY on the app. When it was over, the masseuse tried to rip us off, presenting a bill for a 90-minute massage for 16,900 JPY. I was speechless when I saw it back in my room. 😑 Thankfully, Trip.com customer service helped me resolve it. I also had my email booking confirmation as proof, so I wasn't scammed in the end. Seriously, don't ever come here. And some Japanese tourists are prejudiced against us, especially the young, unattractive Japanese women.
Original TextTranslation provided by Google