Overall, the hotel is very nice. We booked the included breakfast, which was very varied, including fruit, eggs, sausages, juices, pastries, etc. The hotel's location is good, but because it's close to the highway, you can hear some traffic at night, although it's not excessive. The hotel has a restaurant and cafe, which is very convenient if you arrive at night, where you can have dinner. The staff is also excellent. Excellent value for money.
A very good value hotel. The bed was very comfortable, ideal for relaxing after a day of traveling. The bathroom was fully equipped, clean, and had all the necessary amenities. Definitely a highly recommended choice.
The hotel is located in a remote area. Suitable for driving. There is free parking.
But there are no shops or restaurants around.
It is close to the airport.
The toilet is simple. It is just a plastic zipper.
The breakfast is ordinary.
Despite the location on a multi-lane road, the noise stayed outside. The fair opposite was also inaudible. The room was OK, but a bit cramped as a family room. The staff were friendly, quick and very attentive. The pool was a bit small, but there. The breakfast buffet was very good and plentiful. The evening meal was also good and the portions OK. The only downside was the €15.00 parking fee per day. For a 4* hotel, I actually expect the private parking spaces to be included in the price.
The correspondence of the people at the front desk was really good. It felt like a hotel in a small village and told me that the location was close to the airport and I could walk.
It is the second time we stayed at this hotel, everything was very good except for the room that smelled of humidity. Otherwise the rooms are spacious and very comfortable. The staff is the best thing about the stay, very kind and friendly.
Breakfast is good but you can get better by having breakfast in one of the nearby cafes.
Perfect location.
Very modern
Very friendly staff, attentive.
Sheet was missing in one bed, staff apologised and gave some biscuits.
Very beautiful, highly recommend
The reception was excellent English Spanish and French all spoken and possibly more they were really helpful with regards to nearby transport etc
The room was excellent value and spacious
The bathroom was of a high standard
The mini fridge was well stocked
The room was very clean and attended to a high standard
No fault could be found
I would definitely recommend this hotel to family and friends
The host has been great, the girl of the reception of all, very serviceful and attentive of all, the bad and it must be said is that there was the pest chinch everywhere, you need to smoke and remove the plague because you can't get out to the terrace The hotel was very comfortable and very comfortable.
Very good hotel, good front desk service, no reservation of parking space, also special arrangement of garage parking
Amazing
133 reviews
9.5/10
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8.5/10
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GGuest UserIf you are looking for a place to sleep and an excellent location for a cheaper price than the surrounding hotels, this is a great option! However, I had not stayed in a pension before and I didn’t realize that we would be sharing a bathroom with 5-6 other people.
The workers were polite, professional and accommodating! They provided coffee, tea and water.
GGuest UserThe hotel boasts an excellent location with easy access to various tourist attractions. The rooms are clean and comfortable, with attentive and warm service. The breakfast offers a wide variety of delicious options. It provides great value for money, making it ideal for both family and business travelers. I will definitely choose to stay here again on my next trip.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
BbaraoGuild**”BAD: Beware of the 'Upgrade'”**
Our priority when booking was the room size and budget, so we reserved a 32m² City View room.
At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed.
However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded.
I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day.
Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better.
The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room.
While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests.
In the end, we ended up paying the €25.
**Beware of the 'Upgrade.'”**
GGuest UserI thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
AAnonymous UserThe hotel is located in a remote area. Suitable for driving. There is free parking.
But there are no shops or restaurants around.
It is close to the airport.
The toilet is simple. It is just a plastic zipper.
The breakfast is ordinary.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
GGuest UserI booked this hotel because it was in a quiet location , the room had double glazed windows that allowed me to sleep soundly for more than 8 hours each night and I could reach the city easily by taking the bus.
FYI the taxi fares from and to the San Sebastian airport was 90€ in total, which the hotel has no say on or any other hotels for that matter.
GGuest UserReception Marcus's service was very good. The location is also very good.
The breakfast was average, no CAVA.
The two waiters at the bar, especially the girl, were very good. The girl was like a character in Rembrandt's painting, sincere and kind.
Will definitely come back.
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