Good value for money. Very thin walls, though. The child on the other side could be heard screaming all the time. The room had the charm of a youth hostel dormitory. Breakfast was average but OK. I would have expected a bit more from a Hilton Garden Inn.
I was very pleased with my stay. The hotel is very clean, which made all the difference in comfort. The breakfast is varied and tasty, with good options to start the day off right. The staff was excellent, always helpful and polite. The location is another positive point, as it provides easy access to several attractions and services. Considering all this, I found the cost-benefit to be very good. I would definitely stay here again!
Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
Good location, spacious room, very good shower and hearty breakfast. However, terrible service, especially from Marcelo, the elevator didn't work to the floor we wanted, we had to climb the stairs, very old. Bad bedroom bed, springy and making a lot of noise about nothing, poor quality pillow. Slippery shower floor. We stayed over the weekend and due to the fair on Sunday, there was a lot of noise in the early morning due to the tents being set up. Terrible, I won't go back and I don't recommend it!
It's a nice hotel because the team is amazing and very well trained . Problem is transportation if you have no car or driver , Ubers don't come easy and the shopping mall don't have Taxis .
So, be aware about the transportation.
I want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!
The breakfast is suffering, too small for the hotel size, and they could have already resolved this, given the hotel age. In addition, only two staff members did not realize the full service of table cleaning, replacement of tools and the items offered in the buffet. We understand that the hotel price is economic, but it is not for that reason an advance authorisation for this type of disorganization.Suggestion: reduce buffet options, but ensure that no shortage of minimum, such as hot coffee and salt bread.
It was a long trip recovery stay, the room has a sympathetic area and the Mini-Bar with a minimum offer, a good relationship request quality
Great
105 reviews
9.2/10
Price from
AU$ 89
per night
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7.3/10
YYoushanThe service attitude of the front desk attendant was extremely poor. The taxi I called for me had already started the meter when I got in the car. I asked the driver about it, but he pretended not to know. However, I know it is impossible for the meter to jump so much when I get in the car tomorrow. I rejected the fraudulent driver and reported it to the front desk and called a new taxi. The girl at the front desk said there were no other cars. When I asked her which direction the nearby Av. Brasil was, she also shook her head and pretended not to know. How could she not know such a famous street? She must be unhappy because I didn't cooperate with her and was cheated by the driver.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
LLINGThe location is very close to the airport. There is a free shuttle bus to the airport. Just talk to the front desk of the hotel in advance. A little distance from the city center. The restaurant in the hotel is good. The price is not high. The taste is good.
GGuest UserAs an airport hotel, the distance from the airport is close, and there is a free shuttle bus, which can be said to be convenient. However, detailed information about the shuttle bus is not properly written on the hotel website, and if you don't know it, you may not know its existence. I didn't know where the platform was at the airport terminal, so I finally found it on foot. The reception also seems to be accommodating one person to multiple guests who arrive at once by shuttle bus. Check-in takes a considerable amount of time if there are many people. The rooms are not equipped with kettles or cups and cannot drink tea. There is no bottled water service.
MMARCIA ANGELOI really liked the location of the hotel — very convenient and easy to get around. However, maybe because I was traveling solo, the room felt quite small, and the bed was very close to the door, so I could hear everything happening in the hallway. On the bright side, I absolutely loved the breakfast and dinner! They served delicious traditional food for the Festa Junina, which was a wonderful experience.
PPhil85The quality of the location is undeniable both in terms of staff and room comfort, breakfast is simple but very good, the establishment is located about fifteen minutes from the airport and is served by a shuttle system (Uber is faster for a SIM price).
I recommend this Hotel for transfer only because it is well located and close to the airport but the area is not equipped with shops or curiosities
GGuest UserHotel was fine but not amazing given the price point. It was the weird interaction at checkout that makes me concerned to recommend to anyone. I wanted to take a photo of the lobby and I was told that I was not allowed to. I have never ever experienced this at any of the hundreds of hotel I’ve stayed at nor did the Fasano Boa Vista or Fasano Punta del Este have similar policies.
GGuest UserMax Savassi is a great place to stay and I would really recommend it for anyone looking to stay in a popular neighborhood in Beaga. To me, the breakfast is the best part of the hotel. The rooms are nice as well, although there are few minor details here and there that I think could be improved to make the room that I had feel more luxurious / premium.
LlarafmThe room was a bit smaller than the previous one stayed, with quite worn out furniture, bedsheets and towels. AC was good, bathroom size was alright as well. The breakfast was the highlight, with great options and many local delicacies. Super well located, near a shopping mall at a walking distance and many famous pubs just across the street.
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