Posted on May 22, 2026
SinanCaglayanWe stayed in a premium room for 2 nights. The hotel is mostly well reconstructed, and the staff was helpful. It is only a 5-minute walk to the main entrance of old Itchan Kala.
The room was okay; a large bed, enough tables for a short stay, a modern toilet, and a good shower with strong water pressure (our room was on the entrance level). The internet connection was also fine.
I believe it is related to the city’s old infrastructure, but there was always a bad smell coming from the drain, especially after taking a shower. We had to open the room door and window to air out the room.
The breakfast was the weak point. It was the worst breakfast we had in Uzbekistan. We went at 7:30, and the sliced fruits (banana and apple) were no longer fresh and had already turned black. The boiled eggs were cold.
They also tried to serve European-style pastries, but I had the worst croissant I have ever tasted. Uzbekistan actually has very good bakeries and pastries. Instead of trying foreign products, they should focus on their local delicacies, which they can prepare much more successfully and tastefully.
There were also not enough vegetables and no greens at all. They only served cucumbers, which is disappointing considering Uzbekistan has excellent vegetables and fresh herbs.
During check-in, they offered cold tea/juice and nuts. The tea was tasty and refreshing, but the nuts were stale.
They really need to improve the food section significantly.
For our last day, since we had to leave early, they offered us a boxed breakfast during check-in and took note of it. However, at check-out, nothing was prepared. The receptionist had no idea about it, and we did not have time to wait.
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Price per night fromTRY 4,814
Posted on May 9, 2026
H MatthiasSlightly underwhelming experience.
1) Check-in and overall experience with staff: Just OK. No one was at reception upon arrival, but a guy eventually came and he was friendly. A girl at the breakfast area was also quite warm, but other than that, most others don't really interact with guests.
2) Location: It was clear before booking it was slightly off the old city, but there really was nothing within walking distance. No restaurants or shops to get food. One can walk to the old city (~20 mins) but the roads are unpaved and there is no street lighting at night. However, the hotel provides free shuttle service to the West Gate and the train station; very helpful.
3) Breakfast: Small spread but quite tasty. I recommend installing a coffee machine.
4) Amenities: The room was spacious and comfortable, but the water supply was very erratic. The first morning there was no water supply for hours, while the pressure became weak and the toilet couldn't flush on the second morning.
Overall, it was quite average, but given the low price, I think it's still OK for budget conscious travellers who don't mind being away from the centre of Khiva.
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Price per night fromTRY 885
Posted on Jul 31, 2026
Lilly dexiaoshijieThe hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views!
However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities!
Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night.
If you plan to stay a month from now, I would still recommend it!
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Price per night fromTRY 4,010
Posted on Aug 9, 2026|Deluxe Double Room
Guest UserThe room was very clean and tidy. The hotel service was excellent, and the front desk staff spoke fluent English and provided great recommendations. The location is right in the Old Town, making it convenient to walk everywhere.
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Price per night fromTRY 2,182
Posted on Aug 12, 2026|Standard Twin Room
Simone Ch.The two boys at the bank are very nice and careful to every need. The rooms are very new and all comforts. I felt home, even for one night. If I should go back to Khiva, I would certainly choose this structure.
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Price per night fromTRY 3,892
Posted on May 9, 2026|Classic Triple Room, Non Smoking, City View
Guest UserThis hotel is located within Ichon Qala, the UNESCO World Heritage Site in Khiva. The cleanliness, location, service, facilities, and amenities were all wonderful, and the staff were incredibly kind. It was the best quality hotel I stayed at in Uzbekistan, and I would love to visit again!
What I liked:
• The room was super clean
• Excellent location
• Delicious breakfast
• Enjoyable conversations with the staff
• They helped exchange USD to local currency
What I found a bit disappointing:
• Honestly, nothing at all (seriously!)
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Price per night fromTRY 2,381
Posted on Sep 26, 2026|Standard Triple Room
AI310The location was fantastic. It was easy to walk to the North Gate, East Gate, and West Gate. I highly recommend it, as you can also enjoy exploring the city streets outside the old city walls.
The room was clean, and I stayed on the first floor, which was incredibly convenient. The reception was right outside my room door, making it easy to communicate with the owner. It was also a huge help that the mineral water in the fridge in front of the reception was free.
It seems to be a family-run guesthouse, and everyone was friendly and kind. I received such warm hospitality, like coming home, so I often returned to my room to relax during the hotter hours of the day. They greeted me with an ”Okaeri!” (Welcome home!) each time I went in and out, which was several times a day.
On my checkout day, my train wasn't until the evening, but the owner told me I could use the terrace (which was actually indoors) until 5 PM and even gave me some water. The mother also offered me fruit, naan, and snacks.
Finally, the owner, Aut-san, offered to drive me to the station, which was a huge help.
Khiva is very far from Tokyo and a challenging journey, but if I ever come back, I would love to stay at this guesthouse again.
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Price per night fromTRY 1,777
Posted on May 1, 2026
Anonymous UserThe hotel was clean and the bathroom was creaky
The hot water in the shower was warm.
Amenities such as toothbrushes and shampoo were all available
Breakfast was also rich and delicious
I didn't understand Russian by phone from a taxi and it was very helpful to respond instead.
I want to stay again
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Price per night fromTRY 3,185
Posted on Feb 2, 2025|Standard Room
AT@The best hotel in this area. Reasonable and rich breakfast. Clean and big rooms. Small but warm swimming pool. Friendly personal. It's better to get a taxi to reach the old town (worth seeing) - unexpectedly cheap.
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Price per night fromTRY 8,242
Posted on Apr 11, 2026
Guest UserThe desk staff was very friendly.
They had a water fountain that lets you refill your bottle.
Overall this hotel is decent. It was within the old city so all tourist sites were within walking distance.
Clean rooms. Decent breakfast.
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Price per night fromTRY 1,836