Nice, elegant hotel, very warm, comfortable beds. Before breakfast the water in the shower came out cold, something that happened 2 days in a row.
There were 2 nights, on the first day breakfast was at a set time and everything went smoothly, on the second day which was Sunday the hotel was full, they didn't set a time for breakfast and it was chaos, people waiting standing up at the bar. Afterwards there was almost nothing to eat, no juices, no glasses, it was a mess, the waiters running around in distress, in short, it wasn't nice.
Then, at check-out time, they presented us with a bar bill from the previous day, which we had not even been to, nor had we been there. In other words, they either made a mistake when giving the room number or the guests made a mistake and gave us our room number. In short, it shows some disorganization.
Let me start with the good things.
1. location: this hotel located in better place.Very close to the bus stops, and most attractions are reachable by foot(although there are many steep hills).
2. Breakfast: The breakfast was quite decent, as you would expect from a hotel of this class.
3. The room was a bit small, but overall OK, The bathroom was good size and also OK.
Aware and available staff
Very quiet place great to relax
The food is good in the pool area as well as in the restaurant and breakfast.
Part of the pool very pleasant and excellent to enjoy
The indoor pool wasn't very hot, but perhaps because it was summer, I don't know.
Everything was great, from the location to the service I received. I would only improve one thing: replacing the bathroom curtain with acrylic or even glass. Otherwise, everything seemed very good for the type of accommodation offered.
Nice, modern hotel situated a few minutes walk to the sanctuary. The rooms are spacious and of modern design. The room and the bathroom were spotless clean. Wifi is working flawless in the entire hotel. The staff is courteous and eager to assist when needed. The breakfast is richly garnished with a good selection of fruits.
Free parking is offered in der underground garage. The entrance is tricky to manoeuvre. We tried once the hotel food in the evening but preferred to dine outside, as we were not impressed with it.
The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
Very nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.
We had a great stay at this hotel. The staff is very friendly and helpful. The breakfast is excellent. We were in a great location!
We just think the air conditioning system needs to be updated and modernized a bit!
Thank you to all the day and night staff for your dedication!
Excellent location, service and cleanliness.
Abundant and delicious breakfast.
There are 2 parking lots, a smaller one in front and a larger one behind the hotel.
The stay was very good.
I recommend it.
The hotel is fully equipped and is located just a few meters from the sanctuary. The only bad thing is that the bathroom was very cold.
Great
109 reviews
9.2/10
Price from
PLN 185
per night
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8.5/10
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GGuest UserI booked only one night, at the last hour, so the view wasn't the best, the calefactor never really worked, it was more noisy than normal. The bed was not confortable. The place was spotless and the service was OK,
GGuest UserWe arrived early in the pouring rain. We were too early for check-in but luggage was taken with no hesitation. Check-in procedure was undertaken. We returned after the room was available. We had Room 13. Access was via a key pad- no keys necessary. We had a beautiful room with a small terrace area. The kitchen area had everything you would need for a prolonged stay. Microwave, coffee machine and induction hob. There were ample dishes, pots, pans, cutlery and crockery. Everything was so clean and fresh. We had a quiet and undisturbed night. Breakfast in the morning was a buffet but we could not fault the selection available. Cereal, ham, cheese even small pastis de nata (or similar - which were lovely). Checkout was so easy and we were asked if we needed to leave luggage- always a bonus. We had a fabulous stay and we are so sorry we booked only one night. We highly recommend staying here and we just wish we had used the available facilities more. What an absolutely fantastic place to stay.
DDzo DzaA good location and staff at the reception was really helpful and nice . The room was ok, not very clean because of dust inside the room. Overall it was a good stay for short time.
GGuest UserEverything was great, from the location to the service I received. I would only improve one thing: replacing the bathroom curtain with acrylic or even glass. Otherwise, everything seemed very good for the type of accommodation offered.
GGuest UserWe had a great stay at this hotel. The staff is very friendly and helpful. The breakfast is excellent. We were in a great location!
We just think the air conditioning system needs to be updated and modernized a bit!
Thank you to all the day and night staff for your dedication!
GGuest UserVery nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.
TThomas RxNice, modern hotel situated a few minutes walk to the sanctuary. The rooms are spacious and of modern design. The room and the bathroom were spotless clean. Wifi is working flawless in the entire hotel. The staff is courteous and eager to assist when needed. The breakfast is richly garnished with a good selection of fruits.
Free parking is offered in der underground garage. The entrance is tricky to manoeuvre. We tried once the hotel food in the evening but preferred to dine outside, as we were not impressed with it.
GGuest UserWe are happy to have chosen this hotel to stay for 3 nights.
1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.
2. Excellent location to Fatima sanctuary.
3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well. The hotel must keep good staff like her and trained all to that standard.
4. Very good breakfast selection and warm dishes like eggs cooked to your order.
Highly recommended!
GGoldilocks and 3 bearsLocation is excellent , walk 3 minutes to bus station to Lisbon, 3 minutes walk to Basilica. Lots of restaurants around ,Hotel has restaurants for dinner price is reasonable.
Breakfast is good buffet style , room is big and very clean , supermarket just walk 5 minutes and got so many hot food like chicken and coffee and pastry combo under euro $2 .
GGuest UserRoom was upgraded to superior. Water available at check in and coffee offered. Dinner was excellent, service very good from all staff. Lemonade made in house was very good. Complimentary drinks in fridge in room, also coffee machine with pods and a range of different tea bags. Bed very comfortable. Breakfast buffet very good with freshly cooked scrambled eggs and bacon. Spa facilities open till 9p.m. ideal location in the centre of town.
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