Experience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile “deal” was for one guest in room. Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese. The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts. He appeared unkempt with s dirty shirt and was unshaven . His attitude was aggressive and disrespectful in the extreme. We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors. This was patently a lie as the initial receptionist told me that the hotel was not fully booked.
While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot. She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan. She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around. Other staff around the property didn’t seem overly friendly to guests as well.
It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue.
Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces. Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice.
I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.
Great location with a very nice hotel. The staff were very friendly and helpful.
The only downside is the fire door at the downstairs corridor entry which bang during the night. Otherwise this hotel is perfect.
Breakfast was also great with a fine choice.
Check was fast, friendly and efficient. Room was very good. Large bed, safe balcony, very clean, tea and coffee making facilities in the room.Rituals toiletries in the bathroom. Breakfast was a hot and cold buffet with good choices in all areas. Pool looked clean but didn't use it. Dinner menu had a good selection of dishes but again did not use.
Beautiful property right on Praia da Rocha. Excellent service at check-in, was given a quick tour of the lobby and room by a wonderful gentleman. Beautiful and tidy room, stunning view from balcony, though the small bathroom window opens into the corridor and at times there is an unpleasant odour from a pipe in the toilet. Breakfast was adequate and delicious, staff were helpful and nice. Overall a great place to stay!
Ah ah ah! ! ! The scenery is absolutely amazing, you don't have to go to the balcony, lying on the bed is the invincible sea view! ! There are still some scattered small performances in the hotel every day, that is, the hotel will not be too boring~
Hotel is in perfect location within the historical site, the room is clean and comfy. Beautiful pool in the middle of the garden. Despite all ups, the downside was the service in general, however the reception was helpful when asked.
Tips:
Avoid staying the same floor as the reception because there is a staff room next to you, and the staff come to chitchat in the room and the hallway (the same hallway as guest doors, clearly echo).
Beware of hot food running out from breakfast way earlier than closing time, you cannot request those eggs, bacons, mushroom if it's runs out. even there are many guests coming in and was no hot food.
Like other comment says the hotel is full of potential and personally we think its a very peaceful & lovely place with historical charm. Just the frontline service staffs around the place still far from that so called well service.
House keeping were friendly and helpful, gardening maintained well.
Enjoyed the place and once learned to didnt expect any service, Its was the best way.
Very close to the beach, about 5 minutes drive to the seaside and the central area, there is a supermarket nearby, the location is very convenient and quiet, the hotel facilities and services are very complete, recommend this place.
This is a higher end hotel in Portimao. The room has a modern design. Huge amount of square footage, complete with a balcony. Asked for a room facing a quiet alleyway. First room was on the 5th floor, in the morning I was disturbed by housekeeping for the room above me, I can literally hear every sound. Called to change to a top floor room, after initially asking me to pay more for a top floor room, they eventually were able to secure one. Moved to that room and had mostly no issue with noise. I can still hear my next door neighbor when they move things around but not conversations. Breakfast was good, it doesn’t change much over the 3 days I’ve been there, but the spread is vast so you can always find something that ticks your fancy. Didn’t use hotel parking as it was the low season and street parking was abundant. Overall a good experience. Docked 1 star for the noise.
A beautiful hotel surrounded by magnificent gardens. We'd barely arrived when something unimaginable happened: a blackout on the Iberian Peninsula. The hotel managers responded in an exemplary manner: they provided information, provided everyone with a water bottle, and served cold meals and free grilled dishes in the restaurant in the evenings. The emergency generator also ran for a few hours. So, despite the uncertainty, we felt well looked after. Enjoying the sun by the beautiful pool area is also nothing to be sniffed at. The breakfast buffet was varied, including a good selection for vegans and vegetarians. We really enjoyed, among other things, the delicious, sweet fruit.
Another great stay in Sagres. We love this hotel. It is our second stay here and will return. We had an apartment overlooking the pool and ocean. Great for watching the sunset. There was a kitchenette, a living room, balcony, bedroom with 2 twin beds and bathroom. It was perfect for us. Great value for the money.
Very Good
48 reviews
8.1/10
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8.8/10
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VVeRGiThe hotel is clearly very new, and that is immediately reflected in the quality of the structure. The property is beautiful, modern, and equipped with many facilities, which creates a very strong first impression. It is also in an excellent location.
That said, the atmosphere often felt somewhat chaotic, and even simple requests seemed to be handled with unnecessary complication, as though each one required extensive discussion. We also found one member of the reception staff particularly rude, or at least that was our experience during our stay.
Another issue concerned the windows: when it is windy, they produce a noticeable whistling noise, which can be quite annoying. It is also worth noting that parking is not included and costs €15 per day, which would have been useful to know in advance.
Overall, the hotel has a great deal of potential because the property itself is impressive and the location is very good, but the service and some practical aspects still need improvement.
GGuest UserExperience started badly at check-in when they refused to add my wife to the booking as Trip.com’s mobile “deal” was for one guest in room. Snarky reception person rude and borderline hostile - this was our third stay at this property and as in the past, we felt a subtle bias against us as non-Portuguese. The Front Desk Manager got involved and he refused to comp. me my wife’s addition to our room and said we had to pay euros 40 for her two day’s breakfasts. He appeared unkempt with s dirty shirt and was unshaven . His attitude was aggressive and disrespectful in the extreme. We asked to be relocated to a higher floor from the 2nd floor and he informed me that there were no sea view rooms on upper floors. This was patently a lie as the initial receptionist told me that the hotel was not fully booked.
While I was in discussions with the front desk receptionist, a hotel guest came up and complained that her room was bery hot. She was told by the same snarky receptionist that the aircon was off due to a system changeover and she should open her balcony door! When I asked the same question later on to another receptionist, he said that they could give me a fan. She was and English lady and when a Portuguese guest arrived to check/in, that dame clerk was all over him with handshakes all around. Other staff around the property didn’t seem overly friendly to guests as well.
It is unforgivable for any hotel, let alone a supposed 5 star property, not to have its HVAC system operable and even worse, not to advise guests of the issue.
Our room was spacious, if a little warm, but showed the ravages of time with chipped furniture and surfaces. Also, not too impressed by the powdered coffee presented in the room, or a euros 3 charged for a bucket of ice.
I cannot recommend this property for a stay in Portimao and there are a few other more undated hotels nearby.
TTamelaNot my first time in Faro but chose this hotel for the rooms with balcony marina view. The hotel has a rich history and has been around since 1960s and its undergoing refurbishments in some areas.
The old rooms look dated and could do with better cleaning as previous occupant’s hair was found in the bathroom.
We loved the design & aesthetic looks of the new refurbished areas such as the spa, bathrooms, gym, pool & sauna but shame that there was a water leak in the indoor pool ceiling and rusty bits on the stainless steel railings. Considering it’s completed in Aug 2025, the hotel may need to do more due diligence to ensure the safety of guests.
As a non Portuguese speaker, I felt that the check-in staff can make more efforts in being warm and welcoming. I noticed that this hotel is one of the few hotels ive been that check-in staffs are seated instead of standing, making the process somehow casual & less welcoming. I also called in to make a request for a late check out and received a hostile response by a lady who said ‘No. We need the room back’.
We just got married the day before arriving & we are here to also celebrate my honeymoon & partner’s birthday. Weeks prior to arriving, I put in a request if the hotel could do a birthday special for him but this was not acknowledged.
As an avid traveller who has stayed in many hotels around the world, I am a little dissapointed with the lack of personalised attentive service provided by the hotel. If the view & location isn’t a concern, I recommend the nearby 3HB hotel. We enjoyed our stay there.
AP Eva senses have a great deal of potential, but they may be complacent at going beyond, as they are currently the only hotel at Faro marina. Additional employees like the elder gentleman pianist & hotel hairdresser were the warmest I’ve come across.
YYaoThe best four-star hotel, I will go to portimao again because of this hotel, there is a very comfortable balcony, there is a swimming pool upstairs, the hotel also has a free shuttle bus to the beach, there is also a spa but you need to book in advance, the breakfast is also very rich and fresh. There is also a well-equipped gym, everything is very complete. It is also very close to the starting point of the pier to take a boat to see the caves and dolphins, just 3 minutes away. Great!
AAnonymous UserHotel is in perfect location within the historical site, the room is clean and comfy. Beautiful pool in the middle of the garden. Despite all ups, the downside was the service in general, however the reception was helpful when asked.
Tips:
Avoid staying the same floor as the reception because there is a staff room next to you, and the staff come to chitchat in the room and the hallway (the same hallway as guest doors, clearly echo).
Beware of hot food running out from breakfast way earlier than closing time, you cannot request those eggs, bacons, mushroom if it's runs out. even there are many guests coming in and was no hot food.
Like other comment says the hotel is full of potential and personally we think its a very peaceful & lovely place with historical charm. Just the frontline service staffs around the place still far from that so called well service.
House keeping were friendly and helpful, gardening maintained well.
Enjoyed the place and once learned to didnt expect any service, Its was the best way.
AAngel Del CampoThe hotel is very comfortable and the rooms are very comfortable.
It is well parked at some apples at June dates and the centre pila nearby.
The worst thing: if you are with children is not recommended because stairs are dangerous.
The jacuzzi was broken.
The room was struck with a TV, the shower and the bathroom were broken danced but it could be used.
They don't make room, they don't change towels, they don't pick up the paperboard, I think they change it weekly.
Premiere the aesthetic comfort and we end up uncomfortable with the placement of clothes, baggage and bathroom.
GGuest UserThis is by far the best hostel I stayed at, in spite of the number of occupants. I was lucky to have very quiet boys in the room. There’s only one bathroom, connected to the room, but it worked.
The hostel is new, modern and spotless.
The owner is very friendly.
The hostel is also 5 minutes walk from the beach.
It was perfect.
It’s a long walk to Albufeira from the city buses, and not very clear where the FlixBus stops. I wouldn’t recommend walking from the train station, which took me 4 hours. There’s a local bus, don’t scrimp = TAKE IT. Or take an Uber, or Bolt. Or ask the taxi what he wants to charge from the bus stop at the train station !
The RedeExpress is where the bus station is (but not for the FlixBus).
In summary, you can go to Albufeira by FlixBus, but it’s difficult to know where FlixBus leaves Albufeira from.
That all said, Albufeira is very difficult in high season, TOO CROWDED, but the Portuguese are tolerant and very patient because they know that tourism is lucrative and has raised the whole country out of poverty. Residents enjoy cheap and / or free public transport on local buses (cheap monthly passes).
Residents are respectful and kind.
You can practice your Portuguese with them for a laugh, but they all speak English to varying degrees.
Here you can meet real residents. On the beach, not necessarily in the pubs.
I loved it here. Don’t miss it.
GGuest UserFree breakfast was a treat!
Our room had the discomfort of neighbors next door. They turned on the television and the snoring started after the tv was turned off, lasting for quite awhile. Annoying as we had to wake up rather early next day.
The sound proofing of the room was not good at all, another neighbor hit the walls in the morning to make others be more quiet.
We didn’t use any amenities, so no reviews possible.
The location in Tavira is excellent, one can walk easily anywhere around without loosing lots of time!
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