Posted on Jul 18, 2026
Guest UserThe stay was suppose to be relaxing. The hotel was great however the stay was a let down when golf course maintenance woke us up right outside the window with a hedge trimmer at 7am which lasted right up until we checked out. Sad end to the stay.
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Price per night from€ 79
Posted on Apr 26, 2026|Superior Room with 2 Double Beds
Guest UserThis hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!
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Price per night from€ 74
Posted on Jun 14, 2026|Single Standard Room
K2_travel_aroundI checked in at 3pm and the process was quick and smooth, with no problem.
The room is on 4th floor, the view outside of the window is quite okay, I could see the rooftop of the bus station and part of the Coventry Transport Museum.
The WiFi was working quite well in the room and I am glad, the room provides hot water kettle, fan, clothes hangers and a TV set. But you will need to bring your own toothbrush and toothpaste and face towels for your morning routine.
The bathroom is functional and clean .
It is usually safe to walk around in the city centre, even during nighttime, but still it is better to travel in group and look after yourself.
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Price per night from€ 44
Posted on Jul 6, 2026
Guest UserAfter unable to leave Birmingham, We decided to stop at the Clayton again and give it another night from the bad system issues they were having.
This was a lot better granted and the floors are very secure having floor locked to your key cards to get access. Breakfast we were earlier down and it paid off. Breakfast was better this time. Only little issue was the bathroom could do with a bit more attention to detail with little bits of little black mold in the more harder to reach areas and red residue in the grouting in the tiles. Apart from that sure I’d sure recommend it for the pricing
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Price per night from€ 85
Posted on Sep 8, 2026|Standard Double Room
Anonymous UserStaff were absolutely fantastic, so friendly and helpful from check-in to checkout. The location is ideal right in Birmingham city centre, super easy to get around everywhere. Room was spotlessly clean and everything was exactly as it should be. No complaints at all, would definitely stay here again and highly recommend
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Price per night from€ 57
Posted on Jul 17, 2026|Standard Double Room
Guest UserThe hotel is perfect for tourists who want to transfer from Birmingham to another city. All equipment is perfect and advanced and the cost is reasonable. HOWEVER, the female receptionist is very rude and irritable, when I checked in with her, there’s the same name as me booked this hotel and I just double checked the days and whether I booked the breakfast or not she showed her impatience and rudeness.
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Price per night from€ 46
Posted on Aug 23, 2026|Double Room
Mary Waiyego
Offers good breakfast options for children and the best staffs . It is one of the best hotels i have visited so far in England. My family really enjoyed and I will choose it again and again .
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Price per night from€ 46
Posted on Mar 29, 2026|Double Bed Mobility Accessible Room
Guest UserFirstly, the staff we encountered were lovely, very accommodating and helpful. The reception entrance was promising, being bright and modern with a very pleasant receptionist and smooth check in. However, our room lacked appeal, comfort or anything that made one wish to stay in it for longer than a night.
To be fair, we were asked twice on check in, if we would like to move to a different floor. I jokingly asked if there was a problem with the room we'd been allocated but was told no. We were allocated Room 7. Whilst it appeared clean to the best the facilities allowed, it was unpleasant. The bottom of the bathroom door appeared water damaged and rotten. The sink was cracked. The radiator was rusted by urine splashes as situated beside the toilet and the shower was situated in a recess with no curtain or screen, so quickly spilled on to the floor making the bath mat soaked. The lock on the bathroom door didn't work. There was no hair dryer. Only one USB point within the very small TV which only charged if it was on. Being on the ground floor, our window opened out on to the narrow walk way and one poor man walked into it on his way to reception. SatNav instructions take you to a dead end further down the road and several attempts at finding our way around the God awful roundabout eventually led us to a very small parking area at the front of the hotel. Breakfast at 9.00 pm was initially disappointing. One plate was available, no bread for the toaster, no milk for the cereals. One sausage, no beans, no bacon. More food did eventually appear, as did plates, and it was very nice. The croissants and pastries were lovely too. The coffee machine was good. As mentioned, the staff were very good and we requested an iron which was bought to us quickly with a board by a lovely young man. The bed was awful. Rock hard and not much comfort from a meagre duvet that was so thin that initially we thought it had been forgotten. Anyway, one night, cheap and basic. Served its purpose but would look elsewhere and pay more. Think we were just unlucky.
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Price per night from€ 47
Posted on Jan 27, 2025
Guest User
The bathtub in the bathroom is moderately silted and the water is very slow. The bathtub is only half a glass door that blocks water, and the ground will be splashed with water during the shower.
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Price per night from€ 54
Posted on May 22, 2026|Grand Twin Room
Guest UserI recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay.
Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving.
I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning.
Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead.
Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable.
Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating.
As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable.
What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit.
I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations.
Kind regards,
Karolina
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Price per night from€ 103