Posted on May 27, 2026|Superior Room
Saras SuhumaranA wonderful hotel that provided a kitchenette with microwave oven to heat up our food and crockeries to consume our food. The fridge was big enough too. Just thought that a shower curtain and a bidet in the toilet would be more helpful.
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Price per night fromIDR 1,931,461
Posted on Jun 3, 2026
Last TouristLocation: on the southern end of Surfer's Paradise, the quieter end, just behind the Q1.
General notes: it is NOT a hotel. It's a serviced apartment. Put it into context & you'll be fine. The location is convenient. There's free resident parking. The staff are polite & professional. Club Wyndham is a time share operation, which they will try to gently push for. Thank you Felipe!
There is a cafeteria onsite which serves breakfasts & meals on a schedule. The parking is free which is a remarkable bonus. There's free WiFi. 3 lifts service all floors and are generally efficient given the 17-18 floors.
As of 2026 May, there are major renovation works being carried out, which shows they care, but do expect construction noise during your stay until it's complete. They should be more upfront about it to avoid upsetting the easily outraged customer, I felt. SO BEWARE!! Do check with them before you book
Rooms: as a rented apartment block, more akin to Airbnb with a reception, do expect that each unit will vary in furniture & fittings, so be wary of the bad reviews as in general not all units are the same. From an objective perspective, the unit was well appointed & functional to a moderately good level. Just don't expect 4 star hotel level finishings. But it's good enough on the whole. There's air conditioning that works well, a large screen TV, kitchenette with cutlery & tableware, and a dishwasher, fridge & microwave. There's a washing machine & dryer as well, for the clothing. The sofas are comfortable & clean. There's a balcony which, if ocean facing, are ideal for the sunsets and smokes. Read: great views! The TV provides the usual terrestrial channels as well as a Club Wyndham cable like channel tv with a reasonably wide selection of video movies. There is a nice complimentary selection of tea bags, coffee & chocolate powder provided.
Rooms: the single beds are rather narrow & small, but adequate. Not the best I've experienced, but good enough. The mattresses are very comfortable, soft & plush, not hard. The pillows are also very comfortable. The only thing missing in the room was the inadequate provision for clothes hangers & racks. Baffling to not provide clothes hangers in the wardrobe cupboard. Inexplicable. There's a small TV screen provided in the bedrooms too & an individual air-conditioning control console for the bedroom itself.
Bathrooms: generally clean and adequate. All the usual soaps & moisturizers provided. No toiletries are included though. So do bring along your own toothbrushes & shavers. There are plugs for the electric shavers. The complete set of fluffy towels are provided. The shower is not a rain shower but just a shower head. Hot water takes a short while to heat up
& The showering Is generally a good experience.
Based on my limited experience, it's a good place for a short stay, with the free parking tipping the balance in its favor for most, though for long stays I'm not sure how efficient they will be in providing for extra towels, toilet paper, cleaning services, etc. Though on the surface, they do appear to be up to the task. Again, I would ask about this if you're staying for more than 3 days. Do also check about the renovation noise during the day!
Addendum:
There's a great Indian restaurant (Delhi Darbar) & a very popular Italian restaurant just downstairs. Also a good Japanese restaurant (Osaka) just opposite.
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Price per night fromIDR 2,755,055
Posted on May 5, 2025
Guest User
Excellent location, lovely apartment, and great facilities. We really enjoyed our stay and would happily come back again. Highly recommended!
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Price per night fromIDR 7,954,325
Posted on Jul 27, 2026|Luxury Room with 1 Queen Bed, Ocean Views
DyreI stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July.
On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in.
It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel.
I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night.
The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement.
That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night.
The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication.
For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July.
Despite this, I had to explain the same arrangement three times:
1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included.
2. On the morning of 27 July, the restaurant reception again said I needed to pay.
3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts.
The charges were eventually removed, but only after I explained the situation again.
My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant.
The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing.
I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.
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Price per night fromIDR 2,866,639
Posted on Jul 10, 2026
RunfeishenghuoThe environment was just so-so, and the price was way too high. The rooms are tiny, even the suites aren't very spacious. The sea view is nothing special. The pool was really dirty, full of sand on the bottom. Housekeeping definitely wasn't up to par, I do not recommend this place! The guy at the front desk was unhelpful and couldn't answer any of my questions. Plus, the balcony in the room is small, and they even charge extra for coffee at breakfast!
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Price per night fromIDR 5,812,980
Posted on Jul 13, 2026
Guest User
Really nice views, good location close to shopping centre and easy to navigate your way around the city from there, has a nice little gym and a pool and even a tennis court aswell as a sauna, right on the river to can see the sunrise and sunset, I enjoyed my stay has a full kitchen and all of the utensils and pots and pans.
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Price per night fromIDR 1,509,037
Posted on Aug 4, 2026|One King Standard
RyanRogersStayed here for my partners birthday and service was great. Sara on the front desk was fantastic and so helpful. Very happy with the room and ocean view. Location is great and revolving rooftop restaurant is a must see.
Slight downsides were that the car park height restriction is 2.0m and I had called up before booking and was told it was 2.1m so had to remove my roof rack outside reception late on the Friday night we arrived. The shower door leaked a lot causing the bathroom to become a slip and slide and there was a used plaster stuck to the floor as well.
Despite this, we definitely stay again as the pool and spa were amazing and very happy with the service and amenities
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Price per night fromIDR 1,965,999
Posted on Apr 30, 2026
Guest UserI had a fantastic stay at this hotel. The rooms were clean, comfortable, and beautifully designed, making it easy to relax after a long day. The staff were exceptionally friendly and attentive, always willing to help with a smile. The location was also very convenient, with easy access to nearby attractions. Overall, it was a wonderful experience, and I would definitely stay here again.
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Price per night fromIDR 2,167,912
Posted on Sep 18, 2024
JannnC
Had everything you need for a comfy stay, will be back! Would have love to stay longer
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Price per night fromIDR 7,882,593
Posted on Aug 12, 2026|Deluxe Twin Room
Lynn Zhang
The room was quite spacious, but the facilities were a bit underwhelming. For example, the balcony door lock was broken on the first day, and though it was fixed, I later discovered the hot water in the sink wasn't working. These issues should really be checked before guests check in. Luckily, everything was eventually repaired. My stay wasn't the best, but the Nepalese lady at the front desk who helped resolve the problems was excellent – thumbs up to her!
Breakfast was a partnership with Harvest Buffet inside The Star, costing $30 for one adult and one child, which I thought was a reasonable price.
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Price per night fromIDR 2,178,539