2 Star Hotels in West Valley City

We stayed with our toddlers for 4 nights while on vacation. First of all, the hotel is clean and beautiful. I was impressed with the room and all of the amenities. Breakfast had a good selection as well. The hotel seems to be run by a large family, which I think is great. The odd thing is that I think they might live there. Each night the lobby/seating area was taken over and the pool was impossible to use as 8 children and teenagers were splashing, doing canon bombs and playing volleyball in the pool. The most annoying part is that no one seemed to have an eye on the smallest child. She can’t be older than 3 and kept getting very handsy with us when we were finally able to find room in the hot tub. She kept trying to pull down our bathing suit straps and kept brushing against our private parts! This same child tried to join us while we were eating pizza in the lobby one evening. When we told the only woman we saw down the hall that her child was way up front she told us “you can have her, she’s annoying”. Most of the large family were not very friendly, they made us feel like we were intruding on their space. The hotel is in a great location and perfect if you’re going to be out and about, but I wouldn’t recommend it if you’re wanting to hang out and enjoy the facilities.

I am a Platinum Choice Member and a Choice Hotel Employee. I checked into this hotel on October 21 in the afternoon. Upon checking in as I walked up to the desk I had stood there while the man at the desk was talking bad about his coworker to another coworker. I was not acknowledged. He ignored me for 5 minutes to do that, then when the coworker he was talking about arrived, (which was a really sweet girl with black curly short hair). He began to tell her about the things she did wrong right in front of me and she looked helpless. Then, when he finally thought it was time to check me in, I booked with points and he WROTE my credit card down on a piece of paper which I thought was completely unprofessional. When I asked him about it he pretty much shunned my input and told me not to worry about. He gave me my room keys and told me nothing. Didn’t tell me where or when breakfast was, how to get to my room, nothing. I then went up to my room and the keys did not work. Fine. Went back down and he made my room keys again. Went back up to the room and the room was dirty and pitch black inside. Went back down and he seemed not too pleased to see me because he was too busy scolding his coworker for what she did wrong the previous day. I let him know my room was dirty and he said “Oh that one wasn’t cleaned yet.” He did not apologize. I then asked him if I could just cancel, I was very calm and I just wanted to go somewhere else. Since I am a platinum member I thought he would consider my feelings but he told me I could “Call them and try.” As if he already knew he wasn’t going to cancel for me and acted as if it was my fault my room wasn’t clean. He was so rude. He yelled as I walked out the door “I CAN GET YOU ANOTHER ROOM!” And at that point I had no more energy to deal with this man. I felt so bad for the girl that had to work with him, she was kind and seemed like right when she walked through the door he was giving her such a hard time. I feel that if this man was not there at check in, I would have had a better experience. I would have mattered but I still will not come back to this hotel. Worst customer service I had ever experienced.

This was literally the WORST place I've ever stayed! If you like the stench of old diapers and a homeless soup kitchen that hasn't been cleaned since opening day 1924! Every hallway from 1st to 4th floor smells the exact same way! Garbage throughout every floor, cans and wrappers and just plain garbage all over the parking lot and tweakers knocking at random doors at all hours of the night scaring the hell out of you when the door ends up being yours that night because the key cards don't keep people out the doors are always propped open and left for any homeless person to walk in and do who knows what to you or your families. The main manager Michelle Robison or the, ”GM” as she likes to call herself is a thief! Maybe she will read this and she will know exactly what the #@$% I'm talking about. I hope you took that 100 bucks and if you split it with your little one time a week worker Jen didn't spend it all in one place. You know what you did. You must think people are stupid. Why else would you not allow Myself or my GF go into room 406 to retrieve that money to give back to the person who lost their wallet? It's because you knew it was no longer in there and then you wanna bad mouth me behind my back to my GF telling her we thought it was just okay to rip other people off. The nerve of your ugly mouth! You had pocketed that money and you didn't even give it back to the guest who lost it and just thought you'd pin it on me. We all know the truth and you and your choice of workers cannot be trusted. The only one who can and should be trusted is Carrie and she should have your job but I'm sure doesn't want it. Oh and buy a hair brush and actually look professional at work once in a while would ya!! Mowt unprofessional looking atmosphere you will ever see. She also allows her little friend employees to get away with whatever they want and none of them do any actual work. Housekeeping does the WORST job, leaving disgusting trails of who knows what after other tenants have stayed in a room. We had to spend 3 days cleaning when we first got there just to get it close to the standards of cleanliness liveable for us.i wouldn't recommend this place to a rather. Again I repeat, the GM as she likes to call herself is a thief and they **** people outta there that they don't like but they keep all the drug addicts so they can get their fix on and off their shifts. I doubt any of the important people ever see this anyways. So again, DO NOT stay at this Hotel!! Do and you shall see yourself that you and anybody decent you bring with you will absolutely HATE it!!! I hope you all take my advice. Do not waste your money! Don't do it!! This is my review and if you would like to take it upon yourself to be disgusted be my... wait I mean their... guest....

This location is lacking in hospitality, service and professionalism. Homeless sleep in parking lot, Noise stopped at 2:20 AM, started again at 4:11 AM. Dog hair and flea dirt on white fitted sheet, snickers bar very old and peanuts grey, no microwave, Owner/manager wants cash over credit card, he is more concerned about making money, rather than quality customer service and care. Check it over before you stay here.Happy Travels everyone.

We are Radisson Reward members and stay at Country Inns often when traveling. Price was reasonable using reward points but this was probably the most disappointing CI property we have stayed in. Room (216) needed maintenance especially in bathroom. Sink and tub faucet handles didn't work well. Metal wall towel rack was coming out of the wall. Toilet seat was not attached properly. When showering the tub floor creaked and felt ”spongy.” Wallpaper peeling away from wall. One of the queen mattresses had a noticeable dip in it. The location itself was good. Easy drive into SLC and to airport and many eating choices nearby.

Jodi, Paul, Nata & the rest of the crew will make sure you have everything you need . The pool and spa were very nice and relaxing. The best part of the stay was the mattress! Hands down some of comfiest beds I have had for a long time in a hotel room. We will be staying here again!

The staff the fact that they are pet friendly and treat every body equal, ut eas a very pleasant stay.

We came here for a staycation. Very excited to experience the pool. The rooms were very nice. However, I was disappointed with the Pool area. It looks like the hotels that manage it gave up on the maintenance and are letting it go to waste. Breakfast was fine. They do need a larger area. We didn’t know where to sit down or set our food down. We ended up back at our room to finish eating. The service was fine. Everyone else was able to check in but we had to wait 40+ to get our room although we had been there first. If you’re coming for the pool… save yourself money and go somewhere nicer.

The room was big, clean and tidy. The location is very good, with restaurants, shopping and cinemas all nearby.

 Unexpected amenities, thoroughly satisfied with the accommodation my first time at this chain, it’s not like an apartment is it like a all suite Hotel. Everything was great with the stain. How do I known it is Vance everything that I had I would’ve stopped at the grocery store and bought some food first and they take dogs which was a really big plus for me you got your moneys worth I’d recommend staying here Location is right in the middle of it all.