Banyan Tree Properties in Suzhou

Let's get straight to the pros and cons. Pros: The hotel is nestled at the foot of Lion Mountain, offering a tranquil environment. Although it's not huge, each courtyard has a very private hot spring, the rooms are spacious enough, and the smart home features are comprehensive, making for a very comfortable stay. Breakfast mainly features Chinese Cantonese dim sum, with Western options as a supplement. The hot dishes are all freshly made to order, and the taste is excellent; I highly recommend the xiaolongbao and vegetarian pan-fried dumplings. The service across all areas is fantastic; both the front desk and other staff members are very warm and professional. Cons: I saw several reviews from guests who reported that despite giving their license plate numbers to their butler or the front desk, it wasn't entered into the system when they checked out, and they were charged for parking. Because of this, I specifically emphasized it repeatedly to both the butler and the front desk. When checking out, I mentioned it again, and they all confirmed it was entered. Yet, it still wasn't, and I was going to be charged over 300 for parking. Luckily, a staff member happened to pass by and, after some communication, I was able to leave for free. This is really unacceptable, and it's not an isolated incident. With so much feedback, it seems no attention has been paid to it! In summary, for a holiday relaxing in hot springs, it's an excellent choice. I suggest bringing pool disinfectant tablets (I calculated and used 17, for reference only). The Rong Zhuang Chinese restaurant next door is superb, and the nearby (just a few steps away) Michelin-listed intangible cultural heritage Suzhou-style noodles at Gusuqiao are also great. I recommend the intangible cultural heritage pork liver noodles – they are the best! You can also order takeout, and the front desk will deliver it to your room, which is excellent service.

We came to Banyan Tree Yangcheng Lake during off-peak hours. The hotel environment is excellent, the lakeside scenery is intoxicating, the restaurant is elegant and the atmosphere is pleasant. However, the quality of Mingyue breakfast needs to be improved. The selection and taste of dishes are not up to the standards of high-end hotels, which is a bit regrettable. The service is particularly outstanding. Special thanks to an enthusiastic and professional guest, Ambassador Yang, who took the initiative to assist in arranging the itinerary, from checking in and taking the boat to arranging dinner, as well as the introduction of the surrounding environment. The meticulous and thoughtful service made us feel warm and added a lot to the overall experience. I hope that the breakfast can be optimized at the same time. With such an ambassador serving attentively, we believe that it will be more perfect next time. It also makes us feel that the Banyan Tree Yangcheng Lake Hotel will be our first choice when we come to Suzhou next time~