Citadines Sudirman Jakarta Reviews

Response from Property: Dear Valued Customer, Thank you for sharing your experience! We're delighted to hear that you and your family felt at home and enjoyed our spacious room, well-equipped kitchen, and great amenities. We look forward to welcoming you back for another wonderful staycation! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Mr. Albert, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your kind words! We're delighted to know that you enjoyed our convenient location, great service, and the complimentary coffee in the lobby. Our team truly appreciates your recognition of their friendliness. We look forward to welcoming you back soon! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Valued Guest, Thank you for your positive review! We're delighted to hear that you had a comfortable stay and enjoyed the convenience of our restaurant and free coffee in the lobby. We also appreciate your feedback regarding the signage, and we will definitely look into improving it to make the experience even better for our guests. We hope to welcome you back to Citadines Sudirman Jakarta in the future!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your review! We're glad you had a pleasant stay and enjoyed the breakfast. We hope to welcome you back again soon!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your review! We're glad to hear that our 2-bedroom apartment provided good value for your business trip. We look forward to welcoming you again!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your feedback! We're glad you enjoyed our location, being close to shopping areas while offering a peaceful atmosphere away from the busy Sudirman area. We hope to welcome you back soon!Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the view from the balcony. We take great pride in providing our guests with a memorable experience and look forward to welcoming you back soon for another delightful stay.Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Valued Customer, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your kind words! We're glad to hear that you had a comfortable stay with your family and found our location convenient. We look forward to welcoming you back for another great stay! Yours Sincerely, Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Mr. Flechsig, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the challenges you faced during your stay.I understand how disappointing it must have been to experience issues with the mattress, pool area, and gym equipment. We are committed to addressing these concerns to ensure they do not affect future guests. Your feedback about the elevator speed, hallway noise, and Wi-Fi stability is also appreciated, and we will work on these areas to improve our overall guest experience.I personally met with you on Saturday to extend my apologies and discuss your concerns. I want to assure you that we take your comments seriously. As a gesture of goodwill and to make up for the inconvenience, we have added 10,000 bonus points to your registered member account. I hope this can help reflect our commitment to improving your experience with us.Thank you for bringing these issues to our attention. We genuinely value your feedback and hope to have the opportunity to provide you with a much better experience on your next visit.Warm regards,Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Sir/Madam, Warmest greeting from Citadines Sudirman Jakarta and thank you for taking the time to share your feedback of your recent stay with us. Please allow me to extend our apology for all the inconvenience occurred on your previous stay. I truly understand your disappointment, especially for the water pipe maintenance. Please rest assured that we take your concern seriously and will do necessary action to ensure that it will never happened again. Hopefully, in the future you will reconsider to visit us back and give us another chance to serve you better. Please do not hesitate to contact me personally should you require our assistance for your future booking.I will be more than happy to assist you in many way so that your upcoming stay will be a memorable one.Once again, we thank you for your feedback and we look forward to welcoming you back in to one of our service residences.Yours sincerely,Ittaki Tafuzi - Asst. Guest Service Manager

Response from Property: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our strategic location, the ambiance of our place, and the delicious breakfast offerings. It's wonderful to know that you're a fan of our Vietnamese coffee as well!We take great pride in our team's dedication to providing friendly and efficient service, and we're glad to hear that it made a positive impression on you.We look forward to welcoming you back to Citadines Sudirman Jakarta in the future. Warm regards,Ittaki Tafuzi - Guest Service Manager

Response from Property: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta and thank you for your feedback!e're thrilled to hear that you had an excellent experience with our staff and service. Providing top-notch service is our priority, and we're delighted that our team met your expectations. Regarding your comment about the location, we understand your concern about the lack of nearby amenities. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will take it into consideration as we strive to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!Yours Sincerely, Ittaki Tafuzi - Asst. Guest Service Manager

Response from Property: Dear Mr. Hoong, Warmest greeting from Citadines Sudirman Jakarta and thank you for taking the time to share your feedback of your recent stay with us. We are glad to receive your positive ratings, thank you also to raise your concern about the room details. Please be assured that we have made full investigation, and the room configuration detail has been input correctly. Thank you again for your valued patronage and looking forward to welcoming you into our service residence.Kind Regards, Ittaki Tafuzi - Asst. Guest Service Manager

Response from Property: Dear Valued Guest, Warmest greeting from Citadines Sudirman Jakarta!Thank you for your wonderful review! We're delighted to hear that you had a great stay with us and found our location to be very convenient. We're thrilled to know that you enjoyed your experience enough to consider coming back. We look forward to welcoming you again on your next visit!Yours Sincerely, Ittaki Tafuzi - Asst. Guest Service Manager