Shenzhen Yuemei Four Seasons Hotel Reviews

Response from Property: 尊敬的客人，您好！感謝您一直以來對悦美四季酒店（深圳寶安國際機場T3客運大樓店）的信賴與支持，也感謝您對服務態度的高度認可。得知您此次出差入住十分滿意，且房間隔音效果、辦公與睡眠體驗、1米8大床及落地玻璃窗觀景都為您帶來舒適感受，我們深感欣慰。您的肯定是我們持續提升服務品質的動力，誠摯期待您的再次光臨。

Response from Property: 尊敬的客人，您好！感謝您選擇入住悦美四季酒店（深圳寶安國際機場T3客運大樓店）並分享如此細緻的肯定。得知接送機服務周到及時、前台辦理入住專業高效且服務親切，我們深感欣慰。您對房間寬敞舒適、熱水與空調適宜，以及床品柔軟度的認可，也是對我們服務與品質的莫大鼓勵。您的喜愛與推薦對我們意義非凡，我們將繼續保持細緻周到的服務水準，誠摯期待您的再次光臨。

Response from Property: 尊敬的賓客您好，非常感謝您細緻的入住評價，我們十分重視您本次的入住感受。很高興機場接送服務獲得您的認可，該項服務我們會持續穩定保障品質。針對您覺得價位和體驗有落差、服務偏普通的問題，我們後續會加強人員服務培訓，優化細節服務，盡力提升整體入住質感。關於您提到的馬桶存在大面積污漬的情況，特此説明：該馬桶前期經過維修修補，存在自然色差，視覺上容易形似污漬，客房保潔均嚴格按照標準化流程全方位清潔消殺，房間也免費配備了一次性馬桶墊可供使用。同時房間異味問題我們也高度重視，本地雨季空氣濕度偏高，我們會常態化開啟空調抽濕功能加強通風除味，進一步改善室內環境。本次觀感偏差讓您入住體驗大打折扣我們深感抱歉，後續我們會對維修潔具做美化處理，減少視覺誤會，嚴控環境衞生細節。期待未來能再次迎來您入住，讓您感受到我們的改進。

Response from Property: 親愛的賓客，感謝您的五星好評！很高興免費機場接送、豐盛早餐與周到服務，能讓您一家人的出行舒心愜意。我們始終希望給出行的家庭帶來省心舒適的入住體驗，期待闔家再次光臨~

Response from Property: Dear Guest, thank you so much for your detailed review. We are delighted that our airport shuttle service and late check-out policy met your needs during your late-night layover, and we are honored to provide you with a comfortable and relaxing space. High humidity is common in Guangdong during the rainy season, and we always use air conditioning to dehumidify our guest rooms. We appreciate your positive feedback on the improved dehumidification effect. Regarding the issue of poor room ventilation and a slight musty smell upon arrival, we have informed our housekeeping team, and we will regularly open windows for ventilation, dehumidification, and odor removal. We look forward to choosing us again for your next airport layover and witnessing our subtle improvements. We wish you all the best!

Response from Property: Dear Guest, we are deeply sorry for the unpleasant experience you had during your stay. We took your feedback regarding the insects in the bedding very seriously and hereby provide a complete account of the handling process: After you reported the issue, our staff immediately sent someone upstairs to verify the situation and sincerely apologized to you. We then urgently contacted the duty manager and simultaneously offered you three solutions: 1. Immediate full refund and free check-out; 2. Keep your original booking and upgrade to an Executive Suite free of charge; 3. Full refund and a free replacement twin room of the same price. You rejected all three solutions. Your demand for a full refund plus a free night in an Executive Suite exceeded the scope of our normal customer complaint handling, and the hotel could not meet this unreasonable request at the time. To appease you as much as possible, we subsequently compromised by upgrading you to an Executive Suite free of charge and keeping your original booking, which was a significant concession. However, even after enjoying the suite upgrade, you still insisted on an additional full refund, a demand we were unable to fulfill. We deeply regret our oversight regarding the presence of insects in the room. We have a professional pest control team that regularly conducts pest control work at the hotel. Following this incident, we immediately conducted a comprehensive pest control campaign on all bedding and soft furnishings in all guest rooms (pest control records are available). We have also strengthened our guest room cleaning and inspection procedures to prevent similar problems from recurring. If you are willing to discuss a reasonable solution, the hotel is always willing to actively negotiate. We apologize again for the insects in the room and thank you for your feedback, which encourages us to continuously improve guest room hygiene and customer service.

Response from Property: 尊敬的客人，您好！感謝您選擇入住悦美四季酒店（深圳寶安國際機場T3客運大樓店）並分享您的入住感受。很高興酒店臨近機場以及免費機場班車服務為您的出行帶來了便利，能夠滿足您的行程需求，我們深感欣慰。同時，對於您提到酒店距離其他區域相對較遠、給出行安排帶來些許不便，我們也誠摯致歉。您的反饋對我們十分重要，我們將持續關注賓客在位置便利性方面的整體體驗。期待未來仍有機會再次為您提供更加滿意的入住服務。

Response from Property: Dear Valued Customer, Thank you so much for your support of our hotel. We firmly believe that a good reputation stems from genuine customer satisfaction, and we are honored to have provided you with the highest quality service. We warmly welcome you to choose our hotel again, whether for business or leisure! We sincerely look forward to your next visit!

Response from Property: 尊敬的賓客：非常感謝您給予“強烈推薦”的至高評價！看到您對房間的乾淨衞生、充足光線、舒適床墊和出色隔音都如此滿意，我們特別開心——能為您提供一夜安眠，正是我們最大的追求。您還提到了早餐豐富和貼心的接送機服務，尤其適合趕早班機的旅客，這讓我們倍感鼓舞。期待您下次再來，我們隨時準備為您打造又一次愉快的入住體驗！

Response from Property: Dear Guest, We sincerely apologize for not providing you with a satisfactory stay. The recent continuous rainy weather in Shenzhen has resulted in high humidity, which can easily lead to dampness in the room and bedding. We have been ventilating the room daily by opening the windows and using the dehumidifier mode on the air conditioner, but the effect may not have fully met your expectations, for which we sincerely apologize. Regarding your reported itching, we take it very seriously. However, we would like to inform you that no other guests have reported similar issues recently. We will thoroughly inspect and dehumidify the room again, and we also suggest that you consider whether it is related to the recent humid weather or your personal skin sensitivity. We wish you a speedy recovery and a safe journey.

Response from Property: 感謝您的好評推薦，得知暴雨當晚接送人員穩妥護送您平安前往機場，我們十分欣慰。我們會鼓勵全體員工延續貼心周到的服務態度，做好接送調度，為每一位出行旅客提供安心可靠的出行服務，期待您下次入住。

Response from Property: Dear Guest, Thank you for taking the time to leave us a review! We are delighted to hear that you found the airport pick-up service and front desk reception to be warm and attentive, which is a great encouragement to us. We sincerely apologize for the unpleasant odor you mentioned in the restroom. Regarding the sewer odor you reported, we have immediately notified our engineering department to conduct a thorough inspection and repair of the room. We will also strengthen ventilation and deodorization in all guest rooms to ensure that similar problems do not occur again. Thank you for your understanding; we will continue to improve our services. We look forward to providing you with a perfect experience on your next visit! We wish you a pleasant journey and a wonderful life.

Response from Property: Thank you for your positive review! We are delighted that you appreciated our excellent location, thoughtful airport shuttle service, and clean and quiet rooms. We will continue to maintain high quality and offer great value for money, and we look forward to your next stay.

Response from Property: Thank you for your honest review! We are delighted that you appreciated the service of our airport transfer driver. It is our honor to have made your trip easier, and we will continue to improve the details. We are also honored to have provided you with convenient transitional accommodation. We will continue to optimize the details and look forward to serving you again next time!