JW Marriott Hotel Shanghai at Tomorrow Square

JW Marriott Hotel Shanghai at Tomorrow Square Reviews

JW Marriott Hotel Shanghai at Tomorrow Square

No.399 Nanjing West Road, Huangpu District, Shanghai, 200003, ChinaView Hotel Details
JW Marriott Hotel Shanghai at Tomorrow Square
JW Marriott Hotel Shanghai at Tomorrow SquareJW Marriott Hotel Shanghai at Tomorrow SquareJW Marriott Hotel Shanghai at Tomorrow Square
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JW Marriott Hotel Shanghai at Tomorrow Square Guest Reviews

4.6/5
Very Good
971 reviews
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(971)
Positive reviews(944)
Reviews with photos/video(218)
Delicious breakfast(62)
Easy to get around(62)
Perfect for business trips(35)
Convenient for shopping(23)
Located in the city centre(22)
Loved the night views(11)
Delicious buffet(7)
Awesome gym(6)
Negative reviews(27)
Frequent.traveler
Deluxe Double Room
Stayed in Jan 2025
Business travellers
21 reviews
5.0/5
Outstanding
Posted on Feb 18, 2025
Had a great stay at JW Marriott Hotel Shanghai at Tomorrow Square! Although the hotel isn’t new but it’s well maintained. All the staff are friendly and greet politely. Margarita welcomed me at the front desk and arranged the room type that I prefer to stay at, which was very nice and made me feel happy. I also got a cute fruit plate which much appreciated. I’ll return next time and recommend this hotel to friends that look for a nice place to stay in central Shanghai.
6/7
Response from Property: Dear Guest: Hello! We are very excited to receive your good comments. Thank you for your love and high recognition of JW Marriott Hotel Shanghai Tomorrow Square! It is the greatest honor for all our staff to bring you a pleasant stay. We are very pleased with your affirmation of the hotel's maintenance. We have been committed to maintaining the high quality of the hotel and ensuring that every guest can enjoy a comfortable environment here. At the same time, Margarita is very happy to receive your praise. Warmly welcoming every guest and meeting everyone's reasonable needs is the service concept she has been working hard to practice. Sending you a fruit plate is also a small gesture of our heart. We are particularly satisfied to satisfy you. We look forward to your visit again. We can't wait to prepare the next perfect stay for you! If your friends have any questions, please feel free to contact us. Thank you again for your support and recommendation! Sincerely best wishes, Rainy Gu Deputy Manager of Quality Management
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Couples
1 reviews
4.7/5
Amazing
Posted on Feb 8, 2025
Room & View. 5/5 Breakfast 5/5 Location - a bit far from shopping area 4-5 Cleaness & hospitality 4/5
Response from Property: Dear Guest,Thank you so much for taking the time to share your detailed feedback with us. We're absolutely delighted to hear that you rated our Room & View, as well as our Breakfast, a perfect 5 out of 5! It's wonderful to know that you thoroughly enjoyed the accommodations and the start to your day provided by our breakfast spread.We also appreciate your kind words regarding the Cleanliness and Hospitality, and we're glad that our team was able to make you feel welcome during your stay. We take great pride in maintaining high standards in these areas, and your positive feedback serves as a great motivation for us. Our front - desk staff would be more than happy to assist with providing directions and suggestions on the best ways to reach the shopping areas. We hope this didn't inconvenience you too much during your stay.Once again, thank you for your review. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more comfortable, please don't hesitate to let us know.Warmest regards,Rainy GuAssistant Quality Manager
MooNum
Deluxe Room (2 Beds)
Stayed in Jan 2025
Business travellers
64 reviews
5.0/5
Outstanding
Posted on Feb 12, 2025
The hotel is very convenient and many facilities to support stay.
Response from Property: Dear Guest,Thank you so much for your kind words! We're thrilled that you found our hotel to be convenient and that our facilities met your needs during your stay. It's always our aim to provide a seamless and comfortable experience for every guest.We send you our warmest wishes for a year filled with joy, good health, and prosperity. We sincerely hope to welcome you back soon. The next time you visit, we'll do our best to make your stay even more memorable.Warmest regards,Rainy GuAssistant Quality Manager
Guest User
Deluxe Room (2 Beds)
Stayed in Aug 2024
Business travellers
1 reviews
5.0/5
Outstanding
Posted on Sep 6, 2024
This is my first time in Shanghai and also my first time staying at a hotel under the Marriott brand. I experienced the feeling of being at home here. The room has a great view and is clean and tidy. The cleaning ladies are also very enthusiastic and quickly deliver whatever they need. What impressed me the most was the staff on the sixth floor. Everyone was very enthusiastic and led me to transfer to the elevator. When I returned to my room, they helped me press the elevator in advance, saving me waiting time. I regret not staying longer this time. If needed next time, I would still prefer hotels under the Marriott brand!
Response from Property: We are truly grateful for your positive feedback. Your kind words mean a lot to us. We strive to provide exceptional service and a memorable experience. Hope to see you back soon.
Guest User
Park View Room
Stayed in Nov 2024
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on Dec 4, 2024
Amazing room. Love the location.
Response from Property: Dear guest,We are truly delighted to receive your wonderful review. It gives us great pleasure to know that you were highly impressed by our amazing room and fell in love with our prime location. We strive to create a comfortable and convenient environment for all our guests, and your satisfaction is the best reward for our efforts. We look forward to welcoming you back in the future and continuing to provide you with an outstanding experience.Warmest regards,Rainy GuAssistant Quality Manager
Guest User
Deluxe Room (2 Beds)
Stayed in Jan 2025
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Feb 13, 2025
Excellent service. The location and logistics are very convenient - there is a metro nearby. The breakfasts are varied and suitable for every taste. The view from the window was fantastic of the park and the hotels. The gym is very full of exercise equipment, treadmills. The room itself is quite comfortable and modern - the neighbors were not heard at all.
Response from Property: Dear Guest,We are absolutely delighted to read your glowing review! It's wonderful to know that our service met your high standards. We take great pride in ensuring our guests have a seamless experience, and it seems we've managed to do just that for you.The convenient location, close to the metro, is indeed one of our key advantages, and we're glad it added to the ease of your travels. Our breakfast team will be overjoyed to hear that you found the spread varied and to your taste. Catering to different palates is something we strive for.The view from the window is truly one of our hotel's highlights, and we're thrilled you got to enjoy the sight of the park and other hotels. It's always a treat to wake up to such a beautiful scene.We're also happy that our well - equipped gym was to your liking. We aim to provide all the necessary facilities for our guests to maintain their fitness routines while away from home.And of course, we're glad you found the room comfortable and modern, with no noise disturbances from neighbors. A peaceful and comfortable stay is what we want for every guest.Thank you so much for choosing our hotel. We truly hope that your travels will bring you back our way soon, and we look forward to welcoming you again!Warmest Regards,Rainy GuAssistant Quality Manager
agenteaglebait
Deluxe Corner Room
Stayed in Apr 2024
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on May 13, 2024
The decor is a little dated - but the location, service, room, and food were all perfect! Would stay again.
Response from Property: Thank you for staying with us again and subsequently taking time to provide feedback to us. I am pleased to learn that you were satisfied with your experience in our property and with the service level among our associates. Thank you for your time and we look forward to welcoming your back.
Koon Huat
Deluxe Double Room
Stayed in Apr 2024
Solo travellers
5 reviews
5.0/5
Outstanding
Posted on May 26, 2024
Thanks for allow me early check in.. and upgrade my room to park view.. love it…
Response from Property: Thank you again for taking the time to share your feedback with us!
Florence1
Deluxe Room (2 Beds)
Stayed in Aug 2024
Family
14 reviews
5.0/5
Outstanding
Posted on Sep 8, 2024
Loved this hotel. My favourite in Shanghai so far. The views are spectacular, the room was spacious, and best of all the staff were so friendly and helpful. It’s a really short walk from the grand theatre which is a real advantage. The breakfast was fine, comparable with other hotels, again the friendliness and service were what made it even better. The breakfast room floors could do with a bit of a refurb, but apart from that it was a great stay.
Response from Property: Thank you for your wonderful review! We are delighted to hear that you had a great stay at our hotel. Our team works hard to ensure every guest feels welcome and comfortable. We look forward to serving you again in the future.
Guest User
Deluxe Double Room
Stayed in Jul 2024
Couples
3 reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
Thoroughly enjoyed our stay, which was made even better by the wonderful ‘Aviery’ who had the best English we had encountered during our whole stay in China. All of the staff were English speaking to some degree but Avairy was fluent. I would also like to make mention of ‘Bob’ who made our evening meals more enjoyable, due to his prompt intuitive service. Overall this is a hotel I would return to, perfect for travellers navigating China on their own
Response from Property: Thank you so much for taking the time to leave such a lovely review. We are pleased that you enjoyed your stay with us. Our staff will be encouraged by your comments. Looking forward to your next visit.
Guest User
Deluxe Room (2 Beds)
Stayed in Dec 2023
Travel with friends
1 reviews
3.7/5
Posted on Jan 15, 2024
Nice stay, the services provided by the housekeeper were excellent! A room with good city view was also given. Yet, the facilities are a bit old.
Response from Property: Thank you again for taking the time to share your feedback with us!
Joyi
Deluxe Double Room
Stayed in Nov 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Dec 16, 2024
Great location, staffs are friendly, will go back again.
Response from Property: Dear Guest,We are truly delighted to receive your wonderful review! It means a great deal to us that you appreciate our prime location and the friendliness of our staff. Our team is dedicated to ensuring that every guest has a memorable and enjoyable stay, and your kind words are a testament to their efforts.We are looking forward to welcoming you back in the future. If there is anything specific you would like us to arrange or if you have any suggestions for improvement, please do not hesitate to let us know.Thank you again for choosing our hotel, and we can't wait to see you again!Warmest regards,Rainy GuAssistant Quality Manager
JSloane93
Deluxe Corner Room
Stayed in Nov 2023
Couples
6 reviews
5.0/5
Outstanding
Posted on Dec 25, 2023
The service over the Christmas period at this hotel was just phenomenal. Nothing was ever too much to ask, every employee was eager and only too happy to attend to our needs. It is so conveniently located to all the attractions too. My fiancé and I will definitely be coming back to this hotel.
Response from Property: Thank you for staying with us again and subsequently taking time to provide feedback. I am pleased to learn that you were satisfied with your experience in our property and with the service level among our associates. Thank you for your time and we look forward to welcoming your back.
YEO AVERY
Deluxe Room (2 Beds)
Stayed in May 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Jun 11, 2024
My 2nd visit and the stay is great. Walk distance to many shopping malls and less congestion. Breakfast is as good as my 1st stay.
Response from Property: Thank you again for taking the time to share your feedback with us!
Dimi B.
Deluxe Double Room
Stayed in May 2024
Business travellers
2 reviews
4.0/5
Very Good
Posted on Aug 18, 2024
Good location for central Shanghai, adequately large rooms, as you’d expect..
Response from Property: Thank you again for taking the time to share your feedback with us!