Family-friendly Hotels in Sanya

Overall pleasant stay (4/5), I will just post what I think could be the expected improvement points in such a high occupancy hotel. First the room, there was an unpleasant smell, (not smoke or sluice or cleanliness) which didn’t improve with ventilation. I had the chance to visit several other rooms, same issue. The sound proofing of windows had definitely to be improved, probably replacing seals: I was in tower A, 12th floor (so quite high), it’s not acceptable that I had to wear earplugs overnight. Throughout these several days I noted a certain distress of the breakfast area, with queues for coffees, items not always available or timely refurbished. On the other hand, I noted a very attentive and quite numerous staff, but probably not accurately directed. Just my inexperienced impression.

The service was quite good, check-in was a little bit challenging due to misunderstanding about paying the deposit- it got resolved after a while- language barrier was the main issue. Nonetheless everything went well but had to call the cleaning service on the second day (no idea why it took so long for them to come through, anyways- cleaning was done). The staff at the reception is welcoming, very friendly and helpful with the luggage. All in all, the hotel is a very good spot I must say.

This Pullman is the cleanest hotel of all the 5* resorts around Sanya Bay. We tried 5. If u care about western standards and pay attention to smaller things (leaking water, weird noises, furniture falling apart, decayed facilities, clean swimming pool etc etc, then trust me, you want to stay here, rather than the other resorts in the close proximity. It’s worth the couple extra $ you pay. And no, im not a paid shill, we are a couple who traveled to Sanya on our China trip. The next real 5* we saw is in the Yalong Bay area (we stayed there too - Sheraton and Marriott, each 2 nights)… But around Sanya, this is your best bet. Hope we helped. Have fun.

Great stay. We booked 2 similar rooms but got a free upgrade for one of the rooms. The villa was awesome but the pool access room was also really nice, both had very easy and quick access to the beach and the staff was always kind and fast in helping us. From the stay to the buffet dinner and breakfast to the way the staff dealt with us made it a chill and relaxing trip. There were a bunch of activities we didn’t even get to do and still had lots of fun!

I had a pleasant stay. The room is very small, but clean. The furniture is old and a little out dated. The hotel staff including the concierge were friendly and accommodating, Vanessa was the only staff to speak English. She gave me so much help and services. The hotel location is great with a private lounger on the beach. The breakfast was rich. The hotel allowed me to check out late which was nice of them, I had an afternoon flight.

Firstly the concierge at the front desk was easy to contact before arriving at the hotel. My wife and I were celebrating our anniversary so I asked them to plan ahead whatever they could and they prepared some cake and a romantic bed setup. The front desk clerk was available at most times during the day if we had any questions or requests. The selected villa room was spacious and very comfortable. Room service did a good job daily and they were very understanding. The hotels facilities are pretty great. All maintained well. The location of the hotel is superb for yalong bay, it’s walking distance from the beach. The breakfasts weren’t bad either, and the breakfast time was up until 12:00 which is amazing. This was a fantastic experience and I’d recommend this hotel to anyone coming to Sanya for leisure.

Staying at Crowne Plaza was an absolute joy. I couldn’t be happier with the experience I had. The area where the hotel is located is peaceful and serene. The rooms are clean and specious. I was so pleased to get an upgrade although the season seems to be really busy here. The sea view is stunning. The hotel has got an amazing pool as well with all amenities needed. It was just lovely to relax and unwind next to the pool or at the balcony. All the meals were delicious, especially breakfast. Perhaps staff/waiters at the restaurant could work on their communication in English which would make them more approachable. The absolute highlight was meeting an exceptionally skilled and professional member of staff Spring, who’s responsible for guests relations. His English was amazing and he was extremely helpful, from the moment I checked in to the very last minute of my stay at the hotel. He made my stay here even more special. Overall, I must say that the Crowne Plaza hotel in Sanya and their staff have exceeded my expectations and I am so looking forward to being back.

Amazing hotel, nice staff Mia, Tina , Monika, I would be there again, but you can't swim in the sea 😭😭

Amazing hotel, great location and the service was great. It’s a great stay for families and couples. You can spend the whole day exploring the mountains. The only downside I had was the room was infested with geckos that would fall from the ceiling on to the bed net all night, also small critters and insects going through the trash during the night. The worst sleep of the trip. I understand it’s in a jungle habitat but this place is a resort so I was expecting a bit more cleanliness in the room as well as the room being sealed properly for the price.

We stayed in 4 different hotels during this vacation and Pullman Yalong was by far the most disappointing one, although to be honest part of it comes from expectations. Pullman Yalong is a decent 3-4 star hotel, whose main problem is that expectations associated with the brand make it seem to be something it is not. Chinese breakfast is actually quite decent and has a wide range including MaLaTang, if you are craving Western food though it probably isn't worth the price. They have a big sign near the lobby recommending that you should not bring delivery food to your room, due to health and safety reasons, but feel free to ignore that. We ordered both room service and outside delivery on several occasions and deliveries were definitely a better option. Plus there is a food court and a supermarket not far from the hotel. The pool is quite big and its lower section is well shaded as well which a plus. However it was a major disappointment that the slide was closed(long term) as well as the cool cave you might see on the hotel's photos. On top of that there are some downright ridiculous designs ideas including a horrible pool access and sharp edge stairs inside the pool. The beach in Yalong is all public, but the access to it is limited by occasional path between some of the front row resorts. What this means in practice is that you will have a bit of a walk having to go around Marriot in Pullman's case. The room was OK, even had a bath and a walk-in wardrobe. The high point was the balcony above the pool. Signs of disrepair are visible around the hotel, but to be honest this seems to be the Yalong/Sanya standard at least for the 4 star hotels we stayed in. Jacky, I hope I got the name right, who worked in the lobby/shuttle car was great though. Not because he spoke good English(which he did), but because he had a problem solving attitude and wasn't afraid to approach guests to offer help.