Hotel SB Express Madrid Norte Reviews

After checking in, I found that the room had a strong musty smell. I turned on the air conditioner and found that there was no response. When I went to the counter to report that there was no air conditioner, I was told that I had to set strong wind + minimum temperature to have air conditioning. I went back to the room and followed the instructions of the counter staff, but there was still no air conditioner (machine) Not working at all). After waiting for an hour, there was still no air conditioning, so I reported it to the counter again; the counter staff still said that the air conditioning was running, and that the air conditioning must be set to strong wind + minimum temperature. According to the counter staff, reset the strong wind + minimum temperature again. , after waiting for an hour, there was still no air conditioning. The third time I reported to the front desk that the air conditioner was not working, the front desk said that the hotel had no available rooms and suggested opening the windows to lower the room temperature.

Excellent service, clean and tidy room

The service is very good! The front desk was very considerate. The hotel was clean beyond expectations and had all the facilities. The only small problem is that the sound insulation is not very good, so it is recommended to bring earplugs.

Facilities very neglected...they need a good general rest

Close to the subway station, 3 minutes walk. The service is good, the breakfast is too few, clean, and the air conditioning is freezing. There are supermarkets and restaurants nearby.

The room is a good size and the breakfast tastes good.

Hotel con habitación cómoda, zona tranquila, a dos cuadras de estación del metro y bus, cerca al Centro comercial The Styles outles de San Sebastián de los Reyes, 10 minutos caminando, cerca también a Lidl y restaurantes.