Perhentian Marriott Resort & Spa Reviews

Response from Property: Dear BritinChina,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location, facilities, and the friendly service from our staff. It’s great to know that you appreciated the spaciousness of our pools and beach and the quality of the food in our restaurants.We sincerely apologize for the inconvenience you experienced with room service. Your comments are very important to us, and we will address this issue with our team to ensure it doesn’t happen in the future.We hope to welcome you back soon for an even more enjoyable stay!Sunny Regards,Perhentian Marriott Resort & Spa

Response from Property: Dear Valued Guest,Thank you so much for your kind words and for sharing your photos! We’re thrilled that you had a great experience and appreciate your recommendation. We look forward to welcoming you back soon!Sunny Regards,Perhentian Marriott Resort & Spa

Response from Property: Dear Erbens, Thank you for your feedback! We're thrilled that you appreciated our new facilities and swimming pools. We understand that accessing the location requires boat transportation, and we appreciate your understanding. We're honoured to be your top choice for those seeking relaxation and full enjoyment of our amenities. We can't wait to welcome you back for another memorable stay.Perhentian Marriott Resort & Spa

Response from Property: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that everything met your satisfaction. We look forward to hosting you again soon!Sunny Regards,Perhentian Marriott Resort & Spa

Response from Property: Dear guest, thank you for sharing your stay experience! We are glad that you were satisfied with the hotel's environment and facilities, and enjoyed the diving experience at Romantic Beach. Seeing sharks and various sea creatures must be unforgettable! We have also noticed the deficiencies in service you mentioned. The new hotel does have areas for improvement, and we will work hard to improve service levels. We look forward to your coming again to experience our continuously improved services. Perhentian Marriott Resort and Spa

Response from Property: Dear guest, thank you for choosing to stay at our hotel and taking the time to share your feedback. We are glad that you are satisfied with the hotel's facilities, but we are very sorry that the service did not meet your expectations. We noticed that you had to wait a long time at check-in and we're sorry for that. Regarding beverage service, in addition to the welcome drink on the day of check-in, you can also order and enjoy various drinks at the Greatroom lobby bar. We will take your feedback seriously and make improvements in our services to provide you and other guests with a better experience. We look forward to having the opportunity to welcome you again in the future. Perhentian Marriott Resort and Spa

Response from Property: Dear Shanghaijinsuoxuan, Thank you very much for your feedback and sincerely apologize for your poor experience at our hotel. We are deeply sorry for the issue you mentioned. Dirty bed sheets: We take our room cleaning standards very seriously, and your feedback will allow us to strengthen supervision and training of our cleaning work to ensure that similar situations do not happen again. Delayed pickup: We're sorry to keep you waiting for so long. We will immediately review and improve our pick-up and drop-off services to ensure they run more efficiently. Door lock failure: We are deeply sorry for the door lock issue you had on your last day and the experience of waiting in the hot sun. Our maintenance team will respond quickly and provide temporary shade or other comfortable waiting arrangements if we encounter similar situations. We sincerely apologize for the inconvenience this stay has caused you. We are working hard to improve our services and hope to provide you with a more pleasant stay experience in the future. Perhentian Marriott Resort and Spa

Response from Property: Dear guest, thank you for sharing your stay experience! We are very happy to hear that you were satisfied with the cleanliness of our rooms, the hotel environment, and the service of our staff. It is our honor to be able to provide you with barrier-free Chinese communication and give you a wonderful experience. Your affirmation is our greatest motivation and we will continue to work hard to provide every guest with quality service and a comfortable environment. Looking forward to serving you again in the future! Perhentian Marriott Resort and Spa

Response from Property: Dear guest, thank you for sharing your stay experience in detail. We are deeply sorry for the problems you encountered during your stay and value your feedback. Room noise and fume issues: We apologize for the inconvenience. We will re-evaluate the location and environment of these rooms to ensure that future guests do not encounter similar issues again. Room arrangement error: We are deeply sorry for the trouble you encountered when changing rooms and for the inconvenience caused by repeated check-in inspections. We will strengthen housekeeping management to prevent similar situations from happening again. Thank you for accepting our compensation measures, which we hope will make up for your inconvenience. Speedboat charging issue: We regret the communication issues regarding charging during the maintenance period of the air-conditioned speedboat. We will further optimize the communication process to ensure that we provide customers with accurate information and reasonable solutions. Billing Error: We sincerely apologize for the lunch meal billing error. We will strengthen bill review to ensure that similar situations do not occur again. Ice bucket charges: Regarding the charging issues you encounter at the poolside, we will re-evaluate the charging standards for such services and make appropriate adjustments to ensure that guests receive reasonable services. As a Marriott Titanium member, your opinion is important to us. Although this booking was made through a third party, we are still committed to providing the best service to each guest. We sincerely apologize for the inconvenience caused to you during this stay and will work hard to improve it. We hope to have the opportunity to provide you with a better stay experience in the future. Perhentian Marriott Resort and Spa

Response from Property: Thank you for sharing your stay experience! We are happy to hear that you are satisfied with the hotel environment, service and safety. A special thank you for mentioning our team, whose patience and care are the hallmarks of our service and glad we were able to assist you in your time of need. I wish you and your family good health and safety, and we look forward to seeing you again! Perhentian Marriott Resort and Spa

Response from Property: Dear guest, sincerely thank you for your five-star review of our hotel! It is our great honor to allow you to enjoy the ultimate experience at the Perhentian Marriott Resort. The hotel has a private pier and mountain view rooms, allowing you to overlook the charming scenery while relaxing. Three outdoor swimming pools and a stunning sunset viewing deck create a tranquil and romantic setting. What's more worth mentioning is our YBD diving center, which has a senior team and Chinese diving guides. You can book snorkeling, deep diving, and even obtain PADI diving certificates. Thank you again for your review and we look forward to your next stay to create an unforgettable and wonderful experience for you! Perhentian Marriott Resort and Spa

Response from Property: Dear guest, thank you for your generous sharing and wonderful review. At the Perhentian Marriott Resort, every guest’s voice is as uplifting as the waves. We are honored to provide you with an unforgettable and passionate experience during your trip, especially at YBD Dive Center. Thank you again for choosing to chart this wonderful journey with us, and we look forward to welcoming you back again in the near future. Perhentian Marriott Resort and Spa

Response from Property: Dear Guest,Thank you so much for sharing your fantastic experience with us! We are thrilled you enjoyed the tranquillity, cleanliness, and incredible hospitality. It's lovely to know that our staff took great care of you and made your stay more than pleasant.We're delighted that you loved the location, breathtaking views, and the variety and quality of our restaurants. We appreciate your feedback regarding the aquatic activities. It's helpful to know that there are more affordable options nearby. We're glad you had the chance to enjoy these activities and explore the beautiful surroundings.Your positive comments about the atmosphere and peaceful environment are greatly appreciated. We would love to have you back for another stay anytime.Sunny Regards,Perhentian Marriott Resort & Spa

Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. We take your feedback very seriously and apologize for any inconvenience caused. Delayed pickup: We are very sorry for the long wait after you arrived at the hotel pier. We will be revisiting our pick-up and drop-off procedures to ensure a more timely pick-up and drop-off service in the future. Long Check-in: We apologize for the lengthy check-in process and the delay in room arrangements. We will strengthen the training of front desk staff to improve work efficiency and ensure the normal operation of technical equipment to avoid similar problems from happening again. Service attitude issues: We are sorry for the service provided by our staff. We will further strengthen the service awareness and attitude training of our employees to ensure that every guest can experience warm and thoughtful service. We value your feedback and will take steps to improve our services as quickly as possible. We hope that we will have the opportunity to provide you with a pleasant stay in the future, and thank you again for your understanding and tolerance. Perhentian Marriott Resort and Spa