Pulau Perhentian Kecil, Pulau Perhentian, Terengganu, 22300, MalaysiaView Hotel Details
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Perhentian Marriott Resort & Spa Guest Reviews
4.5/5
Great
41 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.3
Cleanliness4.6
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All reviews(41)
Positive reviews(40)
Reviews with photos/video(25)
Awesome stay(15)
Friendly owner(15)
Clean and tidy(8)
Classy environment(5)
Loved the beach(5)
Negative reviews(1)
Anonymous User
Deluxe King
Stayed in Sep 2024
Family
9 reviews
4.0/5
Very Good
Posted on Sep 21, 2024
The resort hotel was very good in cleanliness. No doubtful at all. Hiwever, the service was very slow. I need to wait almost 2 hours to my luggage send to my room. I already follow up by call asking my luggage more than 3 times. Similar to call for buggy service. The location is quite far from the main attractive point at perhentian. If you want to get and use the facilities, the resort was the best choice.
6/7
Response from Property: Dear Valued Guest,Thank you for your review. We’re glad to hear that you found our resort hotel to be very clean and that you appreciated our facilities.We sincerely apologize for the delays you experienced with your luggage and the buggy service. This is not the standard we strive for, and we are addressing these issues to improve our response times.We understand that our location may require some travel to reach the main attractions, but we’re pleased that you found our resort a great choice for enjoying our amenities. We hope to welcome you back for an improved experience in the future!Sunny Regards,Perhentian Marriott Resort & Spa
TJes
Deluxe King
Stayed in Sep 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Sep 17, 2024
We had a great time. It is our 2nd wedding anniversary & we have booked a 3 days 2 nights trip to Marriott Pulau Perhentian. The transfer of the ferry is smooth, although we wish they could have more rounds transfer but overall it’s good enough. The restaurant tried their best to accommodate us, also special thanks to Alia from Dapur arranged for us to take away our lunch, they packed it nicely into lunch boxes for us cause we are catching our 12pm ferry after check out. The beaches are nice and not crowded, clean. Rooms are comfortable and service is swift. We will definitely be back again. Thank u guys. Also special thanks for Fairfield by Marriott restaurant staffs. Their service is amazing too.
Response from Property: Dear TJes,Thank you so much for your wonderful review and for choosing us to celebrate your 2nd wedding anniversary! We're delighted to hear that you had a great time and that the ferry transfer, dining experience, and beach were to your satisfaction.We truly appreciate your kind words about our team. It’s our pleasure to make special arrangements and ensure your needs are met, especially for such a special occasion.We look forward to welcoming you back for another memorable stay. Thank you once again for your support and compliments!Sunny Regards,Perhentian Marriott Resort & Spa
Guest User
Deluxe Twin Beds
Stayed in Sep 2024
Travel with friends
2 reviews
4.7/5
Amazing
Posted on Sep 11, 2024
Good service attitude but lack of experience , order two times for a medium steak in the Dapur, get one medium and one well-done🤣🤣
Response from Property: Dear Valued Guest,Thank you for your feedback! We're glad to hear you appreciated the service attitude, though we apologize for the mix-up with your steak order. Your experience is important to us, and we’ll use your comments to help improve our team’s performance and training.We hope to have the opportunity to provide you with a flawless dining experience in the future. Thank you for your understanding and for bringing this to our attention.Sunny Regards,Perhentian Marriott Resort & Spa
BritinChina
Deluxe King
Stayed in Aug 2024
Couples
10 reviews
4.5/5
Great
Posted on Aug 8, 2024
The hotels location and facilities are beautiful. There are 3 large swimming pools and a beach and as a result it means there is plenty of room at each location. The food in the 2 restaurants is nice and all the staff are really friendly. Though the price is a little expensive, so would recommend trying a nearby local restaurant (rosemary restaurant is accessible from the Marriott, cheap and has delicious food).
The only downside to the stay was the few times we called room service for extra water and towels although promised they would bring the items they never got delivered.
Response from Property: Dear BritinChina,Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed our location, facilities, and the friendly service from our staff. It’s great to know that you appreciated the spaciousness of our pools and beach and the quality of the food in our restaurants.We sincerely apologize for the inconvenience you experienced with room service. Your comments are very important to us, and we will address this issue with our team to ensure it doesn’t happen in the future.We hope to welcome you back soon for an even more enjoyable stay!Sunny Regards,Perhentian Marriott Resort & Spa
Erbens
Deluxe King
Stayed in May 2024
Family
1 reviews
4.5/5
Great
Posted on Jun 14, 2024
Brand new hotel, two very big swimming pools, however you entirely depend on hotel food because hotel kind of isolated you need boat taxi to go any place else and it costs 150 rm one way per person. If you just stay in the hotel and enjoy amenities of the premise then top choice.
Response from Property: Dear Erbens, Thank you for your feedback! We're thrilled that you appreciated our new facilities and swimming pools. We understand that accessing the location requires boat transportation, and we appreciate your understanding. We're honoured to be your top choice for those seeking relaxation and full enjoyment of our amenities. We can't wait to welcome you back for another memorable stay.Perhentian Marriott Resort & Spa
Guest User
Deluxe Twin Beds
Stayed in Jul 2024
Family
18 reviews
5.0/5
Outstanding
Posted on Sep 28, 2024
Everything just great !
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back for another wonderful stay!Sunny Regards,Perhentian Marriott Resort & Spa
Guest User
Deluxe Twin Beds
Stayed in Aug 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Aug 16, 2024
All very good
Response from Property: Dear Valued Guest,Thank you for your positive feedback. We are delighted to hear that everything met your satisfaction. We look forward to hosting you again soon!Sunny Regards,Perhentian Marriott Resort & Spa
Guest User
Deluxe King
Stayed in Oct 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Oct 6, 2024
I read some reviews saying the service was not good. I was a little worried at first. After I went there, I found that the service was very good and the response was very timely. After arriving at the pier, it was easy to get on the island. The luggage was picked up and the electric car was taken to the room.
It was a full vacation feeling. There were mountains and sea. The hotel designer knew how to enjoy it. The hotel was located on the mountain, with a very good view and not too much interference from the sound of the waves. Especially in the restaurant breakfast and dinner, watching the sea and the distant clouds was very relaxing and healing. The whole hotel was in the rainforest. It is difficult to take pictures. Only in it can you feel the relaxing energy close to nature.
The hotel has two beaches. Going down the stairs, you can see the Jelly Sea for snorkeling, which is especially suitable for family trips. The children didn't want to leave at all.
Special thanks to Manager ell, who responded to our needs. Many staff members of the hotel often asked Is Everything ok? They paid great attention to your experience. The food in the restaurant was good and online. A small suggestion was to add more Chinese food, such as egg fried rice. Chinese stomachs especially miss Chinese food.
I will definitely go to the hotel again next time. It is a perfect vacation.
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6/18
Response from Property: Dear guest, thank you for sharing your detailed feedback! We are glad that your experience here exceeded your expectations and that you were satisfied with our service. Being able to enjoy delicious food and the relaxing energy of nature in a beautiful environment is what we pursue. We will also consider your suggestions about adding Chinese food and look forward to your coming again to enjoy a perfect vacation! Perhentian Marriott Resort and Spa
Finallyyishunzhiguang
Deluxe King
Stayed in Oct 2024
Couples
10 reviews
5.0/5
Outstanding
Posted on Oct 16, 2024
The environment on the island is great, the rooms are great too. We booked a set meal with 3 meals. The portions were large and enough to eat. I felt that 2 meals would be enough. The service was also very good, basically available whenever you call. The romantic beach at the hotel is great for snorkeling. The only problem is that the trip to the island is too much hassle, and the time for the free boat to the island is not very friendly.
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6/11
Response from Property: Dear Finallyyishunzhig, thank you for sharing your feedback! We are delighted that you enjoyed the island setting and our room, and that you were satisfied with the all-board package. We strive to provide sumptuous meals to ensure every guest has a great dining experience. We are also glad that you were satisfied with the service and snorkeling activities. Regarding the itinerary to the island and the schedule of the free boat, we will seriously consider your opinions in order to make improvements. We look forward to your coming again and enjoying a more perfect experience! Perhentian Marriott Resort and Spa
Guest User
Deluxe King
Stayed in Oct 2024
Travel with friends
14 reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
The waiters are very enthusiastic and helpful. They always smile when you see them. I have a good impression. The food and environment are very good. It is very comfortable to eat and swim. The only drawback is that some small insects will come in through the door. After all, it is understandable that it is a single-family house. The overall hygiene and service are very good.
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Response from Property: Dear guest, thank you for your feedback! We are happy to hear that you were impressed by the enthusiasm and smiles of the waiters and that you were very satisfied with both the meal and the environment. Regarding the issue of bugs, since the hotel is located on a natural island, some bugs may come in through the cracks in the door, but we will further strengthen protective measures to ensure that your stay is more comfortable. Thank you again for your understanding and affirmation, we look forward to serving you again! Perhentian Marriott Resort and Spa
Guest User
Deluxe King
Stayed in Oct 2024
Travel with friends
6 reviews
5.0/5
Outstanding
Posted on Oct 4, 2024
Friends said that this vacation really exceeded their expectations! The hotel is located in the woods, far away from the hustle and bustle. The environment is very quiet, full of the tranquility and beauty of nature. The swimming pool is particularly large, suitable for both swimming and relaxing.
The sea view bathtub in the room is very enjoyable. You can see the unparalleled sea view while soaking in the bathtub. It is simply a wonderful experience. Moreover, the hotel has a romantic beach, which is very suitable for strolling under the sunset, as if you are in a paradise. Whether it's facilities or services, this beach vacation is perfect!
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Response from Property: Dear guest, thank you for sharing such a wonderful experience! We are delighted that your stay with your friends exceeded your expectations. It is a rare experience to enjoy nature and unparalleled sea views in a peaceful environment. We will continue to work hard to provide quality facilities and services so that every guest can have a perfect vacation. We look forward to your coming again and enjoying this paradise with us! Perhentian Marriott Resort and Spa
Weifeng_xuxu
Deluxe King
Stayed in Sep 2024
Couples
13 reviews
5.0/5
Outstanding
Posted on Oct 2, 2024
This newly opened Marriott is undoubtedly the number one high-end hotel on Pulau Perhentian. After booking the hotel, remember to contact the hotel to confirm the shuttle boat time to the island twice a day. Marriott has a special yacht shuttle and a private dock, and you can get the room card before leaving the shore. The hotel is located in a large area in the central and northern part of Pulau Perhentian Kecil. There are three restaurants, a swimming pool, a 24-hour gym and a yoga room, a youth and child care center, and two private beaches, but it takes 10 minutes to climb up and down the mountain. The facilities and equipment are complete. If you don’t go offshore snorkeling, you can solve the entire itinerary in the hotel alone. It is suitable for a family vacation. The room is large, with a brand new bathtub in the bathroom. The room decoration style is simple and natural. The mini bar and capsule coffee are free to drink. The bed is large and comfortable. The hotel moves inside by calling the front desk to call for a battery car. I have never encountered the situation of slow pick-up mentioned in some previous reviews. Basically, it takes 3-5 minutes, and no longer than 10 minutes to pick you up. Other facilities such as restaurants, swimming pools, and beach downhill entrances can be called for pick-up, which is very convenient. You can take a small path to Long Beach in Perhentian Island in 10-15 minutes. One is a wild road for climbing the mountain. It is short but there are no lights at night. The other is a longer detour from the resort in the south, but most of the road is lit at night. In short, if I take my family to Perhentian Island next time, I will definitely stay at Marriott. Here are some pictures of the meals I had in the hotel.
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Response from Property: Dear NNS_87,Dear Weifeng_xuxu, thank you for sharing such a detailed review! We are very pleased to hear that you were satisfied with the hotel's facilities, dining and services. Your description of details such as rooms and transportation convenience provides valuable reference for other tourists. Whether it's a family vacation or a relaxing break, our goal is always to create unforgettable memories for each of our guests. We look forward to seeing you again with your family next time, and we will continue to provide you with excellent service! Perhentian Marriott Resort and Spa
onew999
Deluxe King
Stayed in Sep 2024
Couples
10 reviews
5.0/5
Outstanding
Posted on Sep 19, 2024
The newly opened hotel is very new and clean.
The return trip was a little slow when waiting for the bus, so you need to leave some time, otherwise the boat or plane time will be very tight.
There are Malaysian Chinese in the hotel who can check in smoothly even if they don’t understand English👍
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Response from Property: Dear onew999, thank you for your positive review! We are happy to hear that you are satisfied with the cleanliness and freshness of our newly opened hotel. We apologize for the slow waiting time for the return trip you mentioned, and we will work hard to improve our services to ensure smoother connections in the future. We are also pleased to hear that the hotel's multilingual services will make your stay more comfortable. Looking forward to your visit again! Perhentian Marriott Resort and Spa
lulushome
Deluxe Twin, Partial Sea View
Stayed in Sep 2024
Couples
7 reviews
5.0/5
Outstanding
Posted on Sep 12, 2024
I am very happy to have chosen this hotel. The time I spent in the hotel added a lot to my trip. The room was very spacious and clean. The staff were very friendly and polite. The hotel meals were also very delicious.
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Response from Property: Dear lulushome, thank you so much for sharing your great review! We are very happy to hear that you appreciated the room, cleanliness and staff service. Your satisfaction is our greatest motivation. At the same time, we are honored that you like our meals. Looking forward to your visit again! Perhentian Marriott Resort and Spa
Shuixing123
Deluxe Twin Beds
Stayed in Aug 2024
Family
5 reviews
4.7/5
Amazing
Posted on Aug 13, 2024
The environment is good, the hardware facilities are also great, the service is a little behind, which is understandable for a new hotel, the romantic beach is good, and I saw sharks, small yellow snappers, clownfish, small eels, angelfish, etc. when diving
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Response from Property: Dear guest, thank you for sharing your stay experience! We are glad that you were satisfied with the hotel's environment and facilities, and enjoyed the diving experience at Romantic Beach. Seeing sharks and various sea creatures must be unforgettable! We have also noticed the deficiencies in service you mentioned. The new hotel does have areas for improvement, and we will work hard to improve service levels. We look forward to your coming again to experience our continuously improved services. Perhentian Marriott Resort and Spa